Before you get jealous because you forgot to take advantage of the ubiquitously advertised giveaway Saturday night, take a look at Darin’s picture and story:
I’m a long time reader of Consumerist and have enjoyed the many years of information posted to enable to consumer to fight back and be heard. So I figured today could be my day to send in a complaint about the wrong-doings of a local business.
After reading / seeing / hearing that Taco Bell would be giving out free Black Jack tacos on Halloween I decided to be the targeted customer and walk right into their media blitz of a promotion to score me a free taco. I went to my local [redacted], Ohio Taco Bell at around 8:00 (after dark as the commercial implied) only to be greeted with a fairly long wait (~30 minutes in drive-thru) but alas I expected a bit of this for free tacos. I make my order of over $20 worth of Taco goodness and was offered my free Black Jack tacos for as many people were in my car (2).
This is what I received. And seriously, I didn’t do anything but unwrap it and stare and what was supposed to be a taco.
Now I understand free is free but this is a shell with a single teaspoons worth of meat on it and scraps for the rest. I called the store back to simply ask if this was the “new normal” size for this promotion or if someone just decided to reduce the contents by 75%. The staff then refused to answer my question and placed me on hold where I waited for 20 minutes and gave up. I repeated the call roughly an hour later to the same treatment.
Hopefully other stores weren’t as bad as mine but I felt that this story was worth sharing to hope that someone may notice how I and surely many others from [redacted], Ohio were “treated” this Halloween.
This makes me all the happier I went with Chipotle’s free burrito promo on Halloween.