Woman Sues Toyota For Convincing Her She Was Being Stalked
It's probably a bad idea to market to consumers by tricking them with practical jokes. It's definitely a bad idea to make a consumer fear for her safety over a five day period because she thinks a stalker is coming after her. That's why a woman in Los Angeles is suing Toyota for $10 million after being on the receiving end of a Punk'd-style stunt to promote the Toyota Matrix.
In a lawsuit filed Sept. 28 in Los Angeles Superior Court, Amber Duick claims she had difficulty eating, sleeping and going to work during March and April of last year after she received e-mails for five days from a fictitious man called Sebastian Bowler, from England, who said he was on the run from the law, knew her and where she lived, and was coming to her home to hide from the police.
Along with messages from the fictitious man, Duick received a fake bill for damages to a hotel room where the man had stayed.
Toyota's lawyers say Duick agreed to the prank when she filled out an online personality test sponsored by the company, but her lawyer says the agreement she clicked didn't mention anything about the nature of the prank.
Tepper, Duick's attorney, said he discussed the campaign with Toyota's attorneys earlier this year, and they said the "opting in" Harp referred to was done when Duick's friend e-mailed her a "personality test" that contained a link to an "indecipherable" written statement that Toyota used as a form of consent from Duick.
Tepper, said that during those legal negotiations, Toyota's lawyers claimed Duick signed the written legal agreement, which they said amounts to "informed written consent."
"So if [Duick] signed something, she's informed that she's signing 'A,' but in fact she's signing something else," Duick's attorney said. "It's written and it is consent, but you're not informed about the thing that you're actually signing up for? "It didn't say someone was going to be stalking my client. It was premised upon keeping my client in the dark, upon fooling her that these e-mails were real."
Update: Our reader Michael Belisle posted a link to the Toyota Matrix marketing/prank website, where Toyota explains how the prank works.
YourOtherYou is a unique interactive experience enabling consumers to play extravagant pranks. Simply input a little info about a friend (phone, address, etc.) and we'll then use it, without their knowledge, to freak them out through a series of dynamically personalized phone calls, texts, emails and videos. First, one of five virtual lunatics will contact your friend. They will seem to know them intimately, and tell them that they are driving cross-country to visit. It all goes downhill from there. The Matrix integrates seamlessly into the experience and you can follow the progress of your prank in real-time online. Each piece of the campaign assures that the experience is as Google-proof as possible.
"Woman Sues Toyota Over 'Terrifying' Prank" [ABCNews] (Thanks to Steve!)
(Photo: Capture Queen ™)
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Comments:
@TheObserver: Toyota is ultimately responsible since it was their product being advertised. That being said, the ad agency who cooked this up should also be named in the suit.
Toyota's lawyers seem to have already acknowledged Toyota's responsibility by saying that the victim opted in.
And I'm sure Toyota has a lot more money than the ad agency.
But yeah, there's got to be more to the story.
@junip: That was my question. Apparently the target of the "advertising" was actually the person who pranked her, not the victim herself - but that still doesn't make sense to me. Giving me the means to punk someone of my choosing does not make me want to buy a car.
@junip: Well, it looks like the Matrix can seat 4, maybe 5. If you have more friends than that, you can use this tool to alienate them so you don't have to take two cars whenever you go out.
@junip: Because the target demographic apparently loves this kind of thing:
Saatchi & Saatchi told the marketing magazine OMMA last year that it had developed the campaign to target men under 35 who hate advertising.The prank campaign, Saatchi creative director Alex Flint told the magazine, should gain the appreciation from "even the most cynical, anti-advertising guy."
So really, it has nothing to do with the prank-ed, and quite possibly not even the prank-er.. but with idiot douchebags who might hear about it, think it's SWEET! and not realize they're being sold to.
@joshuadavis: Read the article. The emails were purportedly from someone who was in trouble with the law and claimed to be coming to her house, and they also sent her a bill (by email, I assume) claiming to be from some hotel, billing her for damages he had done.
This wasn't like a 419 scam.
I read the linked article and I still am completely not getting this.
I don't understand how this stunt is supposed to sell cars.
Tepper, Duick's attorney, said he discussed the campaign with Toyota's attorneys earlier this year, and they said the "opting in" Harp referred to was done when Duick's friend e-mailed her a "personality test" that contained a link to an "indecipherable" written statement that Toyota used as a form of consent from Duick.Tepper, said that during those legal negotiations, Toyota's lawyers claimed Duick signed the written legal agreement, which they said amounts to "informed written consent."
I'm also not up on how clicking a link equates to "informed written consent." I understand there does exist such a thing as an electronic signature but I thought there was more to it than that.
I'm guessing that the "informed consent" she clicked on/agreed to said something like "you agree to participate in Toyota's marketing and advertising efforts." I've been presented with things like this; they're on the back of most lottery tickets, for example. And most reasonable people assume this means they'd perhaps use your name and/or photo in an ad, or you'd be part of a focus group.
NOT that it gives the company carte blanche to do anything they want to you, and then just say "Oh that? When that dude walked up to you and punched you in the face on the street? Yeah, that was our agency - it was marketing. You agreed to that, remember?"
@nstonep: read it again chief. She took a personality test that opted her in for this. And it could have just said something as simple as "by clicking this link, you opt-in to receive promotions from toyota in the future" - Which would cover this...
When you are done playing "blame the consumer" and decide to join us here in the real world, I am sure you will agree with me.
For my brokerage, I have to type in my name in a text box, check off a box stating I have read the whole passage, and click "ok" for an electronic signature.
If she went through the trouble of having her boyfriend sleep beside the bed with mace and a club, and didn't call the police, then she's a few fries short of a happy meal.
That said, consent to receive mailings is one thing. Threats from an alleged criminal are quite something else. $10 million is a bit high but I'd say this woman has her retirement plan all worked out.
That quote explaining the campaign reminds me of the old Bill Hicks routine about advertising and marketing:
"I know what all the marketing people are thinking right now too, 'Oh, you know what Bill's doing, he's going for that anti-marketing dollar. That's a good market, he's very smart.' Oh man, I am not doing that. You f******* evil scumbags!"
@DGberg:
You beat me to it. I was going to say the same thing: it was probably a check box that she agrees to me contacted and to participate in future advertising.
The thing that gets me is, did the email she received ever even hint it was from Toyota? If not, I can see her point. If she got these weird emails with all this info about her, I can see why she'd be freaked out.
Heck, if I had signed up for some marketing thing and started getting emails from some guy that is supposedly a criminal and he's coming to my house - and the email contained personal information about me the advertisers provided - I'd be a tad concerned, too. At the very least, I'd think it was a friend messing with me; but to find out, say, Microsoft was doing it because I agreed to Xbox advertising, I'd be pretty pissed.
No matter how you slice it, this sounds like a dumb idea from the agency. Maybe a $10 million hit will get some common sense into these companies' heads...
@TheObserver: The person who referred her presumably knew as much about the prank as Duick herself, i.e., nothing.
@Cliff_Donner: Found a video advertisement for this "Your Other You" campaign and I still don't understand how it makes anyone want to buy a car. Like, I see the Matrix in the video—but then there's the part about signing your friends up for a hilarious stalking prank.
Here's a description of the campaign (emphasis mine):
YourOtherYou is a unique interactive experience enabling consumers to play extravagant pranks. Simply input a little info about a friend (phone, address, etc.) and we'll then use it, without their knowledge, to freak them out through a series of dynamically personalized phone calls, texts, emails and videos. First, one of five virtual lunatics will contact your friend. They will seem to know them intimately, and tell them that they are driving cross-country to visit. It all goes downhill from there. The Matrix integrates seamlessly into the experience and you can follow the progress of your prank in real-time online. Each piece of the campaign assures that the experience is as Google-proof as possible. [tmspreview.com]
Downhill because, as we see here, it all ends in Toyota getting their asses sued. The fact that Saatchi and Saatchi said "without their knowledge" would seem to work against Toyota's consent claim.
@fantomesq: Actually first law of American tort is you shotgun approach your suits. You sue everybody and let the court dismiss it against each defendant individually. There have been many cases in the past where a plaintiff who had a legitimate case with legitimate damages and the court determines that the actual party at fault was not named, and the plaintiff got nothing.
@strathmeyer: I'm just an armchair lawyer, but logic would suggest that if you give someone permission to do an act that's legal when consensual, it's not a crime.
You can't give someone permission to commit crimes like stealing and rape because, by definition, these crimes require a lack of consent. When consent is given, the underlying act is legal. So, if I consent to be "raped", I have not in fact consented to rape. That's an oxymoron. I have consented to intercourse. Likewise, if you give me permission to "steal" your wallet, you are, in fact, giving me your wallet.
Since entering the rape tunnel would have been consensual, it would be more appropriately termed the "forcible and unpleasant intercourse tunnel", but that's not as catchy.
@Cliff_Donner: AT&T once told me that my answering machine answering the phone and saying in its robot voice "After tone, record message" counted as consent to their contract for a yellow pages ad to the tune of $800.
@legwork: This whole thing reminds me of the stupid ads that say, "Don't go to bed before the King" by Burger King. I assume they are actors, but maybe they aren't. This prank advertising does NOT appeal to me at all.
I don't mean to sound heartless, but three simple numbers could have cleared this up. Having two months of difficulty in your life for not calling 911. I'll let the court decide if this was stupid enough to award damages, but to not alert authorities is simply stupid when you believe your life is in danger.




















Well, I guess it would be scary to receive emails and messages through the internet. People HAVE been stalked and killed via online meeting and whatnot, so I'm not doubting the legitmacy of her being frightened.
That said, why is she suing Toyota? Why not sue the agency, and what about the person that referred her to this prank?
Somethings not adding up here.