I'm having trouble actually logging in online. Anyone else?

Wouldn't it have made more sense to transfer TD (pre-merger) customers over to the Commerce system, since TD only had a small U.S. presence before the merger?

I have no incoming on my personal today, but the E-Checks sure haven't had an issue getting money to the Recipient!!!

This reminds me of what happened during the Commerce Bank Harrisburg / Metro Bank fiasco earlier this year. I thought Commerce was pretty decent; why is there so much trouble moving customers out of there?

Mr_Human--I can't login either--but in case you haven't, if you click the little "user name" link to the right of the login it informs you that your username MAY have changed--they maybe have added a _TD at the end. Or, you know, maybe not! So, it's worth a try, assuming you haven't tried logging in so many times it probably locked you out (like me). Oysh. Good luck!

@floor9: The Metro change-over was NOTHING like this fiasco. We had minor problems with check cards & debit cards for a few hours/a day and some branches had computer update problems for a day or so. I am so glad now that I was in the Metro change-over area and not the TD area.

The whole issue is that TD moved the operations from the US (i.e. the Mount Laurel computing center in NJ that Commerce had) to Canada (where almost no-one knows WTF they are doing), and 10/1 was their BUSIEST processing day of the YEAR (month end, quarter end, Fiscal year end)...

Hence, meltdown and severe lag times for processing

You need to do your best to get your body to a brick and mortar bank to find any relief to this major disaster. The teller can (hopefully) give you a real-time balance, and you can withdraw the cash you think you'll need on hand until the dust settles. I left $100 in my account to cover the overdraft fees I've undeservedly incurred. I'm not holding my breath for them to get that nonsense straightened out and for them to refund my money. This fiasco is so lame, and the bank's response and performance is soooo piss poor, I hope they go out of business. If my experience at my local branch is any indication of what is happening in other areas, folks are readying the pitchforks and torches.

It annoys me that they call their branches "stores". A bank is not a store.

So the employees were not empowered before?

I think if someone starts a new bank with policies and actions opposite that of, let's just say, Bank of America, the future would be very bright for them.

"Gears start grinding"

@LovesOwen:
I wholeheartedly agree. Wells Fargo had this as their offical policy about ten years ago, well before the current economic 'meltdown' and the vehement populist hatred of all financial institutions spurred by the bailout/media/bonuses. Why would a bank not want to be a bank? I never see Wal-Mart calling their stores branches...

@vitajex: As a former Wells Fargo employee (in the Marketing department) I can tell you this is so they can create brand awareness that expands beyond banking. They want their banks, mortgage locations, etc to be seen as your one stop shop for all things financial - not just one thing or another. Wells Fargo's strongest selling point is the sheer volume of business they can provide you with. They are all about the cross-sell...provided you are west of the Mississippi. Far as I can tell, Wachovia banks are still branded as such.

@Mr_Human: I still can't as of Friday night. It thinks I'm entering the wrong credentials, which of course, I am not.

Customer service at least was able to confirm my direct deposits went through but they were unable to offer any help or explanation as to why I still can't log in online or use the Yes 2000 system.

@Gelroos: Yeah, Canadian banks are so incompetent, aren't they? Too bad they almost single-handedly brought down the world financial system last year... oh wait...

Easy on the stereotypes, buckaroo.