That's false advertising. I'd do a chargeback, since they're obviously not willing to entertain the issue even the slightest, and then I'd notify the FTC and AG of the state that RC is headquartered in.

I don't understand the concept of rooms that come with beds that push together, but I'm not a cruiser. Why wouldn't it just come with a queen bed?

I would be _so_ pissed if this happened to me.

Laura, I am glad you said it, otherwise I was thinking it was an anniversary for Lucy & Ricky or Dick & Laura.

Perhaps they were taking a very christian stand on unmarried couples sleeping in the same bed.

I don't think there's anything you can do except convert religions instead of beds.

Part of me (well most of me) thinks that they got some of what they bargained for and should pay something.

But another (smaller) part of me thinks that if they ultimately chose this package over another based on having a queen bed, then why pay for any of it?

At 122 sq feet, the "opposite side of the room" can't exactly be that far.

Ah, bolted to the ground twin beds. I found out about those after vising my boyfriend at his Naval base. Definitely NOT fun.

@MauraGrowf: Bolted. Beds.

@MauraGrowf: Yeah, but still, it is out of reach.

@modelchick8806: Can't 'vising' be done on a single twin bed? ;-)

@Kimaroo - 20% More Kitty Added!: The idea might be that the room could be sold either to people who want to share a bed (like a couple) or people sharing a room, but not a bed (say, if you were traveling with your mom).

@nybiker: so you would want the college 'twin-bed' experience?

Princess has rooms like this too. There are a few balcony rooms that can be converted into a quad. These rooms cannot have the floor-level beds converted into a queen. I don't know their policies on moving you around to fix it though...

I hope he has luck with the chargeback.

Maybe the OP can try Chris Elliott? He might be able to help. (elliott.org)

royal caribbean is completely shady, this doesn't surprise me at all. this is the same cruise line where the spa employees told me that they wouldn't be running any spa specials during my cruise, then after i booked a full-price massage they had majorly discounted ones the next day and told me i couldn't cancel without a fee. i'd never sail with them again, i don't trust them at all.

@nybiker: Maybe for you.... .......

Im wondering if they offered to upgrade him for a fee...

If there were available rooms, I just dont see why RC would not switch him, that is just pointless (unless its a major upgrade...and even then, they are at fault)

Seems pretty clear cut with the chargeback for false advertising, especially if he was not given a choice in regards to the 12 staterooms that have the bolted beds.

Put the screws to those miserable swabbies.

@bornonbord: What you say is true: Oh, I know. Imagine if it were two guys.

@mythago: maybe it's not feasible to move queen size mattresses onto cruise ships? the ships themselves have smaller sized door frames, etc. than what we're used to. And queen size mattresses are pretty unwieldy.

also what @mythago said.

Funny that when I went on a cruise with an opposite sex (gay) friend of mine we were given a king size bed (composed of two twin mattresses pushed together) because we were a male and a female traveling together. Ours weren't bolted together though, and we didn't even care because holy crap! king beds are damn huge.

@MauraGrowf: I doubt this fellow's male anatomy is long enough to reach across the room.

@aaron8301: That would be Florida.

Always book travel like this through a travel agent. A travel agent would've gotten them to bend over backwards nice and easy for you. And they don't cost you a penny. Hell, compare them with the net, I've never gotten a cruise for cheaper than from my travel agent, even with Priceline and the such.

I think a charge back is correct. They did not get what they paid for (a romantic vacation). While they did get to go on the cruise, they couldn't do what they really wanted.

@MauraGrowf: Royal Caribbean's HR department called, they are interested in a position for you.

@nybiker: The military isn't stupid. They know what you're going to do. That doesn't mean they're gonna make it easy for you.

Glad I've never gone on a cruise. It sounds like the cruise lines aren't really that interested in customers. One would think that in a deep recession, they would bend over backwards to help a paying customer. Guess not.

I KNOW you can make love in a twin-size bed, but still. I'd be a little miffed, but send a strongly-worded complaint to head person and pay for the cruise as you should.

Is there no end to the shady stuff that cruise lines do? At this point, with all the negative stuff I have read that *can* happen, I'm not sure I would ever book a cruise.

If I did, I would not pay in advance, nor would I wait to the last minute to check it ... I would want to see my room before we left the dock.

Not to mention take a walk around the ship to make sure that all the area's were *open* for use and not shut down for servicing.

Well, they're not married, so really, they ought to be happy they were even permitted to stay in the same room.

- Moral Majority'd

@bornonbord: What you say is true:

Not everyone likes to cuddle after wards.

I would be furious!
a romantic vacation and a twin sized bed do not go hand in hand.
You would of had better luck at a motel 6 ;)

BTW~I would as well do a full charge back.

@david.c: " I would not pay in advance"

then you wont be going on a cruise...or really any trip.

I think Wes and his girlfriend simply lack imagination. I mean why would they even need a bed?

You're looking at this all wrong. This is not a problem. It is an opportunity. :D

@oldwiz: One must simply make sure he/she selects a better cruise line. My fiance and I recently cruised with Holland America and the customer service was outstanding.

@aaron8301: The bed itself is only a fraction of the total cruise price. If you'd do a full chargeback, you're nothing more than a greedy, selfish person.

@zombies.like.lattés.too:

The disney magic/wonder I think either has a king or queen sized bed on almost every catagory. Been from lowest catagory to I believe catagory 4 on deck 8. Each had a queen(or is it king) bed, with a couch that turns into a bed, and some rooms have a bunk bed that comes down from the ceiling.

@aaron8301: It's not really false advertising b/c they state that if you buy this room, you may get one of the ones listed that doesn't have "convertible" beds. (C'mon, we're talking about pushing the beds together, that's not romantic.) You're rolling the dice to take these rooms. I'm not sure of the OP has a leg to stand on since the description is accurate, albiet crappy.

Ah, yes...Pirates of the...err....Royal Caribbean...

Seem the last five years, they're sliding towards the Carnival "Cattle Car on the Seas" mentality towards customer service.

And people wonder why Mrs. Newcombe and I (and the little Dukesters) go Disney Cruise Line, again and again and again...

I've sailed on that ship and we had a queen bed. It was a much lower-priced room with a porthole, though. We loved it.

My experience with cruise lines has been that only a sludge hammer gets their attention. I agree with the full charge back but think that the OP needs to be prepared for a fight. Cruise lines make a tremendous amount of money for the credit card companies so they are favored children when it comes to a battle.

Jim

@oldwiz: Except that once you're on the boat, you're trapped and you've already paid, so they could care less what happens to you.

@H3ion: Exactly. Those folding chairs on the upper deck are pretty big.

@BytheSea: The screen shot says his room was not in the list with the convertible beds

Hey, in a room that size you'd probably end up having sex just trying to pass each other on the way to the "vanity area."

And, on that note, RC's missing a big marketing opportunity with these Oompa Loompa-sized rooms. I can hear the ad now. "Your room will make everything look bigger. And we mean EVERYTHING."

@mythago:

@bairdwallace: Oh. so it does. Read that wrong. Nevermind....

I still say anywhere that advertises "convertible" beds is to be avoided as an anniversary spot.

It'll be like the first time. Well, only if the beds were exchanged for the back seat of a 96 Honda Accord...

@bairdwallace: You need to upgrade your reading skills. The screen shot says the opposite.

@nakkypoo: I agree. They did go on a cruise, and aside from the bed, got what they paid for.

But...would they have bought the service at all if it were accurately described?