Please take this time by clicking on the "Take Control" link and updating your credit card and checking account information below.

The new site is complete crap. I logged into it a couple of weeks ago and tried to pay my bill. It told me I wasn't authorized to do that.

I contacted Comcast and they told me I needed to log in with my primary Comcast ID. Funny thing... I *WAS* logging in with the primary one(actually the ONLY Comcast ID I have).

I told them that if they didn't want me to pay my bill then it was fine with me.

Lipstick on a pig.

They're rolling it out over the next few weeks. You might not see anything different because, quite simply, nothing is different yet.

I just logged in this morning and guess what? I am seeing another guy's account information. I can see everything: his previous bills, mailing address. I even know that he was late on his last bill.

The scary thing is: if I can see his account instead of mine, who is looking at my account?

So much for upgrades.

Their website is useless. You can update payment info, address, etc...and *maybe* sign up for automatic payments (if it works...my checking account never worked), but you can't edit your account in any way, or see prices of upgrading, add new account options, etc.

Oddly, I received this email about a month ago. It's a slight improvement over their old bill pay site (though it doesn't seem to be able to remember my account numbers).

The major difference is that they merged all of the features of comcast.net with the features of comcast.com. I'm not sure why they were ever separate anyway.

@n0ia:

Same thing for me. I am the ONLY user, have only one Comcast ID, yet I was told I was not authorized to pay my bill.

I don't see any sort of improvement over their "old" site. Well, okay, it's a bit prettier, I'll give it that.

I hope this fixes their payment system, half the time when I try to pay it tells me it failed and to try again later. Doesn't matter what form of payment I use, half the time I cant pay my bill...

If you have any problems logging on, they can schedule a technician to come out next Thursday between noon and 6.

I got the notification about the upgrade even though I am no longer a customer and at the bottom it says I can't choose to unsubscribe because comcast sends out occasional commmunication about its services. well im not customer so stop spamming me!

@tundey: I would like to hear more about this. Can you email me?

Thanks,
Frank Eliason
Comcast
frank_eliason@cable.comcast.com

@georgi55: Yep, I just canceled last week and got this email today. Too bad I missed out on this improved customer service. Ha.

Bandwidth usage meter? Anyone? Anyone?

I tried logging in with the link they send in the "your bills is ready for viewing" email. Too bad the due date for the bill is nowhere to be found on the site, and I ended up having to use the old billpay system anyways.
Online and phone support had no clue what I was talking about when I asked. I just made sure that I was not enrolled in paperless billing so I would actually know the due date.