Laptop Mag pitted AT&T, T-Mobile, Sprint and Verizon in a battle royale to decide who was the fairest of them all in regards to customer service. The magazine’s investigation found T-Mobile led in all three ways to contact the companies — the physical store, online and over the phone — and took the overall crown.
The big loser — justifying moans from an ocean of iPhone owners — is AT&T. The story says:
AT&T lands last in our tests. Our in-store experience left us with one question out of three unanswered and we were shocked that one representative couldn’t help get our email up and running (though another rep at a different store was successful). Our trial of AT&T’s web support turned up similar results when one online associate told us they don’t support Slacker software, and one of our phone support calls lasted 45 minutes without resolving the last of our issues.
Anyone who wants to bash or praise their cell phone company in the comments can have at it.
Rating the Carriers: Customer Service Showdown [Laptop]