AT&T loves your money and will not give up that money no matter what, even if it means making you waste nearly an hour of an AT&T employee’s time, which surely must be worth more than three dollars. We guess it’s the principal; as long as AT&T refuses to admit they’ve got problems, the problems don’t exist.
Last Friday, Matt wrote:
ATT Wireless service on my iPhone has been absolutely terrible today in NYC. I searched Twitter, and other people are definitely having the same problem. Text messages are failing to send, I’m missing calls and getting voicemails 30 minutes late. Really awful.
So I call into AT&T and explain that I simply would like to get 1 prorated day removed from my bill, as my phone was virtually useless all day. The rep asks me questions about the phone, and then puts me on hold for 35 minutes, coming back every few minutes saying it will just be a few more minutes. Finally after the 35 minutes of holding, he has me restart my phone, and then he says he’s going to send a test text message. The text message fails to send from his end (big surprise there). He then tells me he will have to transfer me to technical support to further assist me.
I told him that after spending a combined 45 minutes on the phone trying to solve this, that I could not waste any more time, and asked very politely if there was any small credit he could give, even just for 1 day of service. He said he could not until I spoke with technical support. I politely thanked him for his “help” and said goodbye.
This is a completely joke. AT&T would rather spend 45 minutes of a billing rep’s time, not to mention the customer’s time, than issue a $3 credit? It’s just impossible to even fathom what they are thinking. As soon as they lose their iPhone exclusivity, it’s over for them. I regretfully switched from Verizon to AT&T, and am considering ditching the iPhone and going back. WORTHLESS!