Poof! Rikki’s 162,000 Hilton points are gone. No notice, no warning, just “your account was canceled for inactivity.”
It didn’t matter that Rikki was a Hilton Member since 1999 and was a Diamond VP member for a while in the roaring 2000′s.
Rikki says, “Calls to the Hilton Honors customer service provided a scripted answer with no empathy or recourse….very frustrating and disappointing. What has become of Hilton? Does it not care for its customers or bad brand reputation as a result of such tactics? Can you help me bringing some closure to this process as I’m a bit peeved at the callous attitude of their customer service?”
Jeez. What’s the point of a loyalty program if you’re not even going to be loyal to your customers?