Hey Verizon, My 5th FiOS DVR Sucks As Much As The Last 4

Reader David’s FiOS DVR really sucks. Since it’s his 5th one — he’s starting to suspect that they all suck.

David says:

You guys need to start reporting on the failures of Verizon’s DVR service.

I am on my 5th (yes 5) set-top box. Finally after taking your suggestion, I sent a letter to the president of Verizon. Their executive cust service person called me and acknowledged tons of problems and said that they are planning a software/firmware update, but it wont fix many of the current problems:

The 1st Gen box doesn’t erase programs on the box. So the % used fills up and you cannot record more unless you power cycle the unit
The boxes [fail to] record programs
The boxes crash often (3 times during the NY Giant game yesterday)
The remote barely works unless you are 4 feet directly in front of the box

I’ve never had a worse experience. I yearn for a new Tivo.

How about a questionnaire to see if people are as fed up with Verizon as I am. I’m hoping your reporting on it will place more emphasis on fixing the problems and less on advertising that stupid commercial.

Your wish has been granted.


Leave your thoughts on FiOS’ DVR in the comments or tell us about your experience at tips@consumerist.com, put “fios dvr” in the subject.

(Photo:ianphilipmiller)