Consumers, feel your power. Back in August, T-Mobile announced that they would charge customers $1.50 per month to receive a paper bill, and $3.50 to receive a detailed paper bill. It didn’t go over well. Because of the negative reaction from many customers, and the beginnings of a class action lawsuit, T-Mobile is changing the policy for now.
Here’s their statement, posted to a T-Mobile web forum. The company’s media relations office confirmed that this is the official statement.
T-Mobile is committed to encouraging customers to make the move to paperless billing. It’s a great alternative to paper and better for the environment.
Since the announcement we’ve heard everything from kudos to concerns about the move to paperless – especially from our customers who today are receiving paper bills at no charge.
So, we’ve decided to not charge our customers a paper bill fee for now. Instead, we’ll be taking more time to determine the fairest way possible to encourage people to go paperless.
Customers can still visit my.t-mobile.com to sign up for paperless billing.
We thank our customers for their patience and appreciate people letting us know how they feel about this important topic.
Re: $1.50 charge for continuing to receive my paper bill. [T-Mobile Forums]
PREVIOUSLY: T-Mobile To Charge $1.50 For Paper Phone Bills