Reader Anil sent us this post that adapts Sun Tzu‘s The Art of War for battles at the airport ticket counter.
Most of the suggestions revolve around tips we’ve written about before: be polite but firm, know when to escalate your complaint, and give good feedback if the employee helping you goes above and beyond.
Use Sun Tzu’s The Art of War to Win Battles at the Ticket Counter [foxnomad]
(Photo: eBelinda)
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