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Shannon O here. I did indeed have a functional BOA credit card with me, but that is not the point. What if I hadn't? What if they had shut that down too?

Shannon O here. I did indeed have a functional BOA credit card with me, but that is not the point. What if I hadn’t? What if they had shut that down too?

I spoke with some last night who apologized profusely, asked questions about how they could have improved the process, and promised to send me something in the mail, whatever that means. Will keep Consumerist posted.

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