The website Customer Service Scorecard ranks the CSR experience for all sorts of companies, from hotels to appliances to telecoms. They’ve rated 128 so far, and here’s their top five. Do you agree?
- ING Direct
- Southwest Airlines
And what about the bottom five?
- Gateway Computers
We think the inclusion of Craigslist is interesting, since so far as we know their “customer service” is basically nonexistent. Maybe that’s what gets people riled up enough to give them such a low rating.