If you or anyone you know works around construction or demolition sites, or just seems to be the type of person to end up in those sorts of places, I highly recommend Rhino-tuff inserts. They are lined with spring steel, so no nail punctures up through the sole of your work boot. I'm not a shill, I just can't stand cubicle work and for what I do these are awesome. There have been several instances where I've needed a hammer to remove a nail from my shoe that otherwise would have been in my foot.
[www.rhinotuffinsoles.com]>

Plus, I've never had to pay $20 for shipping.

Chargeback? You have a confirmation of cancellation! Let them refute that!

err... it's not instant gratification if you have to "wait a few months"

watch your mailman...he might be gellin'

Did somone say Chargeback?

Yep, chargeback. It's unreasonable for them to charge you 8 weeks after you canceled and then expect you to wait six more for a delivery that should take less than a week just to return an item and be out the shipping charges...that were the reason you canceled to begin with.

Why do people still order products from these companies? Every one of them seems to have the exact same set of problems. Insane shipping fees, unannounced large extra fees or signing you up for some expensive subscription against your will seems to be the business model for these companies.

Wait until the product shows up in stores and you save yourselves all that woe.

Chargeback. I just wonder about keeping the insoles; since the OP canceled the order, them shipping him the insoles could be considered an unsolicited gift; still, probably best to "return to sender" the box.

Another bonus for not ordering those things over the phone/website: you don't get put on the Sucker Mailing list. My mother bought some Aqua Globes and immediately found herself getting all sorts of crazy catalogs and "amazing" deals that she'd "be insane to pass up"

@corkdork: Depends on if they sent them US Mail. I'm not sure if the unsolicited gift rule applies if you ship with someone like UPS or the like.

Perhaps Billy Mays was supposed to personally drop them off? Err... that may not be so nice.

If you see something on TV and just have to have it just visit your local Walgreens or CVS, they usually have a bunch of the "As seen on TV" stuff. That way you don't get raped on shipping charges.

@bohemian:
I agree. To me, buying this stuff is like buying something from a piece of spam email or a pop-up.

I have that cat's brother. His name is Eli & that shit has the same look, he acts like he owns the place.

@lockdog: Wow...these are outstanding. I dont work in construction but def know what its like to step on a nail. My parents own a construction company Ill be sending this link to them.

The OP has exceed the time limit for a chargeback (60 days or two statements from the time you ordered).

The merchant has clearly violated the FTC's rules on order cancellations. You should file a complaint with their state attorney general's office. You will probably get your money back.

@cecilpl: Too late for that.

This seems to be pretty common occurrence with these made for TV items. A million people see the infomercial and place orders. The warehouse runs out of stock because the company never produces enough product until they are sure there is a demand. They order more product, but it takes 3 months to get here from China... so your order gets stuck in backorder land.

Didn't the same thing happen with the Snuggie?

@cymph:
He ordered insoles, not a monkey's paw.

I like the no refund on shipping. They charge soooo much shipping that it alone pays for the product & a huge pofit, so what do they care if it gets returned: they just refund the item price & keep the huge profit on shipping. It reminds me of scammy sellers on eBay selling a $100 item that costs $5 to ship for $5 + $100 shipping. If you need to do a return, they just refund the $5.

@twophrasebark: It might not be, though. Even if it's a card with a 90-day policy, it sounds like they may not have charged in April.

@Bluth_Cornballer: The delays are caused becasue production isnt started until they have a substantial amount to order. So they may do a small test production run, mostly to make sure they can produce the product and sell them (maybe a few hundred to a thousand untis depending on the product) then once orders come in, they are essentialy selling a prduct they dont have, they use the money from the orders to pay for the larger production run, that way their upfront cost/investment is much smaller. This is why there is a 6-8 week delivery time, it takes the 6 weeks to make the item, then another 2 to package and sell.

@wvFrugan: Shipping + Handling pays for the advertising time, shipping, and all other non product production costs according to Pitch Men.

I think I'm just a gullible sucker.

After watching the infomercial on their site, I think those insoles are awesome.

I placed an order with them 3 months ago and haven't received anything. At least I haven't been charged for them.

@madame_underpants: Like a god damned felon.

Well, I feel I must comment because they are a company from my area... They are overwhelmed by the orders (mentioned in this article from the local paper: [bit.ly]), and I agree a month is more than outrageous to wait before receiving a product! However, I do know that a LOT of infomercials do say please allow 6-8 weeks for shipping. That's about a month's time plus a week or two... Maybe he'll get them in a week?

@xtc46 - thinksmarter on twitter:
HUH, so S&H covers non-product production costs? I guess I don't ever buy anything that takes that much advertising bullshit to sell me.

Huh? $20 for the insoles and another $20 for shipping?

I'm pretty sure the submitter could have gone to his local sporting goods store and picked up a pair of insoles for less than $20.

Spenco Polysorb for me.

@wvFrugan: according to the show, that's what "handling" is. They still pay for shipping with that, but the rest is to pay people like Billy Mays, its a way to hide that cost.

@cymph:

BILLY MAYS HERE! FIGHTING BACK FROM THE GRAVE!

@dohtem: +1

@floraposte:

Good point, Floraposte!

@twophrasebark:

Floraposte makes a good point above.

If the OP wasn't charged until June... then a chargeback is definitely in order!

:)

@dohtem: That depends on who's being gratified! The people at Telebrands are certainly getting instant gratification!

@cymph: TOO SOON!
;)

@RogueSophist: I LOLed.

Superfeet. I always use Superfeet. I discovered them for my hockey skates...and they worked so well, I waited a paycheck and put a pair in my running shoes...they take a couple of days to break in, but my God!

www.superfeet.com

@Zombini: ZOMBIE BILLY MAYS HERE TO TELL YOU ABOUT THE DELICIOUS TASTE OF BRAINS THAT HAVE BEEN SOAKED IN OXICLEAN! - @_@

@PlasmaMachine: Sears, Kohls or another department store also has these sections, I was in Sears yesterday and there was a whole section on As Seen on TV products.