Reader Stephen writes in to let us know that the Marriott Residence Inn in Boulder, CO was nice to him when some random jerks charged food to his room.
I recently relocated across country for a new job and have been staying at the Marriott Residence Inn in Boulder, CO for the past month. It has been a great stay and I really enjoyed the place, but upon checkout I noticed my credit card would be charged for several “billed extras” I wasn’t expecting. A $50 charge for an outside restaurant food delivery, a $3.50 for a bottle of water from the room and a $0.52 charge for a local phone call.
At the checkout I asked the front desk person about the charges, and she whipped out a receipt for the restaurant delivery charge. I said I didn’t recognize the signature or any of the handwriting. We both looked at the chicken scratch with my scrawled room number on it. Apparently someone can just charge a meal to any room they want. I also explained I never touched the bottle of water that was still in the fridge. (Those things are a trap.)
They apologized and immediately took all the charges off my bill without questioning me. And issued me a new bill with a Zero balance. It was nice not to have to defend myself like a criminal on trial and just have some caring people trust the customer for once. Kudos, Residence Inn of Boulder, you made my day.