Will Best Buy Accept A Gift Certificate That's 12 Years Old?
Jon writes:
While digging through a box of old books, I came across a Best Buy Gift Certificate my brother had given me several Christmases ago. It's for $40, and is dated 20-Dec-1996. I can't say if I've even bought anything from BB since then, but I'm certain I haven't thought about that gift certificate.
Illinois' escheat laws don't have anything specific to say about my $40. They do mention gift certificates in 765 § 1025/10.6, but my situation isn't discussed, as it has no expiration date. I believe this lack of expiration is a point in my favor, but Best Buy might not agree.
I'm going to try to redeem it Friday; Do you care to handicap my odds?
We really don't know. What do you think?
Update: Here's what happened.
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Comments:
@R3PUBLIC0N: Yeah, sad as it is, I think the pimply faced underpaid, overworked minions at Worst Buy will probably wind up doing just that.
wow, I think that you should print 765 § 1025/10.6 from the Illinois state law. Also, make sure there is no fine print on the certificate, or and information on their web site regarding expiration. Print any and all information and walk into the store with it. If they give you an issue, calmly show them the state law, and that there is no fine print on the gift certificate or their web site. They'll probably put up a fight, but if you make enough noise, they'll give it to ya.
@Gramin:
ha. North Ave Best Buy wouldn't price match some RAM to Fry's for me so I just said thank you very much and went to Microcenter
If they do deny it (and my guess is they will), you should file a claim at
[www.treasurer.il.gov]
since the value of expired gift certificates has to be turned over to the state as unclaimed property. My eyes glossed over reading through the legal code about the unclaimed property act ([www.treasurer.il.gov]) but I think the funds have to be turned over after 5 years for a certificate without an expiration date if they don't plan to honor it. (IANAL of course)
@laserjobs: that's for gift cards. not gift certificates.
the company i work for sells both and they are treated very differently.
our international properties are not set up to take gift cards, but they can take gift certificates. our domestic hotels will take both.
@zachff:
Maybe you should pick up some people skills. If you go in there with the right attitude, it's not hard to get what you want. Everyone rails on Best Buy, but I've never had a problem with them.
@I Love New Jersey: Did you even bother reading this article? It was a really short one too.
"Illinois' escheat laws don't have anything specific to say about my $40. They do mention gift certificates in 765 § 1025/10.6, but my situation isn't discussed, as it has no expiration date. I believe this lack of expiration is a point in my favor, but Best Buy might not agree."
I think some of these posters walk in the store with the wrong approach. If you're polite and talk to the right people, Best Buy is more than willing to help out. I've never had a bad experience with them.
@I Love New Jersey: Despite the sniper above, I agree w you. Escheatment has nothing to do with the question, it's whether the state allows a store to let gift certificates expire.
@MyPetFly: I would fire the manager who "fake price matched" on the spot. Fraud against an employer is not something to advocate.
However since the Giftcard has no expiry it should still be accepted. And if not managers have the power to issues giftcards for customer troubles.
Best Buy has no fees or expiration dates on their current cars...your attempt to troll was fail. ;)
Best Buy (as bad as they can be a lot of the time) has been surprisingly helpful with gift cards and coupons. They have reissued several coupons that expired for me on numerous occasions.
I understand that there is a law stopping the expiration of Gift Certificates, but this may be grandfathered in (I don't even know if there was a grandfather clause in the bill).
@Gramin: It doesn't look like it has a UPC code on it so their system likely won't allow them to accept it. They may be able to issue him a Best Buy gift card for it though. It seems with Best Buy it all comes down to the store's manager. I would call Best Buy's help line and see if they can tell the OP anything though.
@Gramin: Of course by "the city", you MUST mean Chicago...because there are no other cities in Illinois. LOL. Just kidding - fellow Chicagoan here, who has actually never been to any other part of Illinois other than "the city".
@ncpeters:
They don't need a UPC code. The manager will just give him a $40 discount on whatever he wants to buy. If he's not going to spend the full amount, then they might issue a gift card.
@dave_coder: Then I wouldn't want to work for you. It would be a mistake to fire a manager who used a workaround to honor a gift certificate that SHOULD be honored to help a customer.
So it wasn't per policy, you still established a good business relationship with that customer. There's no reason to fire a manager for something like that.
@KP1973:
There aren't any other cities in Illinois. Maybe towns... or municipalities... or villages. But there's only one city, and that's Chicago. I'm actually from a small town in central Illinois. There's a big difference between 35,000 and 3,000,000.
Having worked at a Best Buy (YEARS ago), I have seen one of these come through. You can't just scan it through because it doesnt match the current system, but a manager came over and treated it like a check or cash, actually... and then took it.
I think he ended up having to talk to corporate about the details, but this was all long after the customer was gone!
I had a similar situation with my Mom--she is notorious for stashing things away for when she "really" needs them. We recently went shopping with my kids--her grands--and every store we went to she managed to find something in her bag to use to buy them presents. At both Barnes and Noble and Williams Sonoma she dug out gift certs that were over 10 years old.
Both stores accepted them with out a problem--graciously even. Kudos to them.
In another instance she dug out a (current) Bed Bath and Beyond coupon and used it at Buy Buy Baby for 20 percent off.
This lady is a black belt shopper and even the crankiest retail clerks were hesitant to be unkind to the nice Grandma.
Granted, this all took place on a not very busy weekday afternoon, so people were a little more willing to take their time.
Oh yeah, this was also in New Jersey where there are alot of malls to choose from so that could be a factor too.
Good luck on Friday!
@dmolavi: It should be interesting because most of the employees were probably 8 years old or younger when this certificate was issued.
@KP1973:
Why haven't you ever made it out of the city!? So much to experience in other parts of Illinois. There's a great place about an hour south of the city. It's called Coal City. As far as I know, it's the only place you can buy porn out of the back of a truck parked on Main Street.
@Gramin: Not true. There are many other cities in Illinois: Champaign, Rockford, Springfield, just to name a few.
@Gramin: That's very true. In my case, the clerk at customer service (who noticed how long I had been standing there, behind another person who was at the counter for 15 minutes) even told me that I didn't need to go to the customer service area to get a price match, that all I needed was a manager to go to the cashier. No one had told me that before, so it was really helpful.



























You mean 12.5 years old?