I hope they're going to take this very seriously.

This is so horrible yet awesome at the same time.

So many times I have wanted to do things to my users' accounts like change their titles, never had the nerve.

This is shopped......from what I can tell. I just logged into my sprint account and it doesn't even have your name, just your account number where he has place "PAIN IN THE ASS".

Unless a csr changed is account number to that, I don't buy it. There is also no box around the name/account number.

Perhaps he really was a pain in the ass. Not that it would make it right, but we are still trying to have a society here and dealing with 'people' on a daily basis, right? Sometimes people get fed up with taking shit from other people.

Or maybe he was just planning to quit his job anyway.

Bad play by the rep who changed the name.

Better play: Remark account notes if the customer is actually rude or threatening. If not, let it go and do your job.

And now his contract is extended 1 year to allow for the name change... XD

The only place that does have you name on that page is at the top, which he has blacked out. The "Signed on as" is where his name would be.

@CaptZ:

Well I think the boxes were added to show where the name was changed for the readers.

No idea on the other stuff you mention as I don't have a Sprint account, but if so, nice catch.

@CaptZ: I just looked at my Sprint account and it has the same thing as yours. In the spot where the OP has "PAIN IN THE ASS" I just have my account number.

Additionally, in the spot the OP blacked out under "Account Info:" there is a spot for the "Account Owner" which has my name listed. If Sprint really did change his name, it should show up there.

@CaptZ: I offer no comment on the veracity of the post (since I have no proof whatsoever one way or the other), but I do mention that on times when I have submitted a screenshot to something, I tend to mark (with a box, a circle, whatever) the area of emphasis, as well as black out identifying information. So no-one's claimed the box part was original.

Geez....I registered and posted at SprintUsers forum just to call bullshit on the person....

If they changed the name, how was the user able to login into the system? I use Verizon, obviously, so I don't know Sprint's system.

@Etoiles: I think the point was that in the spots where "Pain in the Ass" is written, the actual screen doesn't have the customer's name.

It looks like he photoshopped "Pain in the Ass" over where his account number was and tried to convince people that some Sprint CSR changed his name to "Pain in the Ass."

@CaptZ: Does Sprint allow you to use the "$" character as a legal character in names? I know many systems that forbid certain characters.

@SafetyMachete_GitEmSteveDave: Username isn't tied to customer name in the Sprint system. Plus, from my (admittedly quick) research, it looks like the customer photoshopped "Pain in the Ass" onto the screen grab.

This information he/she is posting doesn't jive with what's on my account page.

@CaptZ: Not to mention that If that is a number field that allows for letters to be entered, that would mess with the integrity of the database.

Unless the account numbers are alphanumeric. I am assuming that it would just be the phone number.

@SafetyMachete_GitEmSteveDave:

No....I know of no company that accepts anything other than letters. His veracity at SprintUsers is being questioned now.....

Really....you post in a SprintUsers forum....lots of Sprint customers that can check his story.....FAKE FAIL!

I guess fact-checking is too much to expect

@CaptZ

I'm pretty sure the box was added in after the fact to show where the "Pain in the Ass" was appearing. So yes, I'm pretty sure the person "shopped" it, unless your account also has those blacked out portions as well. I just assumed that he also added the black boxes as well.

@SafetyMachete

I'm not positive, but I imagine that his account login is different than his display name. IE, ATT has my name on file, but I don't log in with my name. I login with an account name.

Again, this could still all be a hoax, but people's reasoning to instantly dismiss it is pretty weak.

About 15 years ago I was working for a small computer repair company that serviced a large University. One of the company sales reps gave one of the top University Execs the title of "King Sh*t". Unfortunately the title was used later in a mass mailing. Hilarity ensued.

@CaptZ: You're my hero for the next 38 minutes for taking the time to excercise a little critical thinking and investigating this post.

@quickkick: I don't think the primary reasoning behind calling BS is the box around PAIN IN THE ASS. I think it's that the OP blacked out the only portion that has the account owner's name is blacked out by the OP (which, having logged into MY Sprint account, I can verify).

That, and where the screen shot indicates PAIN IN THE ASS is where on my Sprint account it indicates the account number - and I would have a hard time believing a CSR can change the account number.

The guy is obviously lying, as others have pointed out. An account number couldn't be changed to a text string.

Here's a screen shot of the same page for my Sprint account:

[i43.tinypic.com]

@HiPwr: Awwwww.....thanks!

@SafetyMachete_GitEmSteveDave:

I'm curious, how is it obvious that you use Verizon?

@JMB: Yeah, I don't use Sprint so I wouldn't have proof one way or the other -- that's why I said as much. ;)

@tbax929: I think he meant to say he "obviously doesn't know Sprint's system" :-P

@SafetyMachete_GitEmSteveDave: It looks like a normal S in the actual screenshot, to me. But Consumerist changed it to $ in the post title to make it a little more SFW/Family Friendly?

@thesadtomato: I clicked through and looked at the blown up picts, and there appears to be the "bumps" for the $. I'm guessing most systems wouldn;t let you put a curse in. Heck, the LED sign in my car won't let me enter a curse. It's hardwired.

Looks like a photoshop job to me... it isn't even the same font.

C'mon Consumerist... :/

Atleast they didn't change his last name to call him a faggot

[www.howardforums.com]

@SafetyMachete_GitEmSteveDave: The only place where "$" exists is in the title of this post. I a$$ume it's just to be cute.

@nakedscience: You're not looking very closely at the screenshots.

@nytmare: Nevermind, those letters could be an S but look like a $ sign due to pixel artifacts from the photoshopping.

@PinkBox: ikr, if the font was the same ... but it's not.

:(

@tbax929: From the scantily clad pics, duh. I use verizon too, in case it wasnt obvious.

@nytmare: Yeah, they are NOT dollar signs, period, but it's a pretty bad photoshop job.

So is it OK to blame the OP when they lie and submit fake "evidence"? Or is this still Sprint's fault anyway? =]

@CaptZ: Yes super fake, the other screen shot the font is wrong and in this one the letter spacing, thickness of the font and color of the font is wrong. Someone needs to learn how to use Photoshop.

@Daniel Beahn: Let's reserve judgement either way until Sprint gets back to us.

In any case, the rule is to be constructive. Calling bullshit isn't necessarily a violation of this rule as long as people post reasons, and do so civilly and without name-calling.

@JMB: I would have a hard time believing a CSR can change the account number.

I agree. CSR's at a company that size would not have the kind of access where they could change something like Account Number. That would require some kind of sysadmin or DBA I would think.

Thanks Roz.....did Consumerist notify Sprint? I would love to know the outcome. I will be more than happy to admit if i were wrong on this and issue an apology to the OP at SprintUsers. I said the same thing there before they locked the thread.

LOL I love it! I just wonder what someone needs to do to piss someone off like that?

@Consumerist-Moderator-Roz: Let's not use bullshit. Let's use another word that begins w/ "s".

This is fake

@tbax929: I meant there to a "so" in front of obviously. Obviously. :)

Did they try to weasel out of a contract to get the latest and greatest Iphones ?

One of these days, and soon, a company is going to sue the Consumerist over these halfass, unresearched hatchet jobs you occasionally post, like that PS3 intentional technician dust story. They will sue for libel & defamation. They will argue that your failure to do even one iota of research despite knowing tha posting this story would cause permanent and irreperable damage to (company's) reputation showed a malicious and willful disregard for the facts.

They'll win... and they'll be right.