We know, that headline just oozes treacle. But it’s for real! The family friend of a dying child cold-called Pixar’s offices and guessed her way through the phone tree to a live person, then pleaded her case: the child desperately wanted to see Up, but was possibly days away from death and too sick to travel or sit in a movie theater. The next day, a Pixar employee arrived with a DVD of the movie and sat with the family while they watched it. Sometimes people can be really decent to each other.
Colby was a movie fan, [mom] Lisa Curtin said, and she latched onto Pixar’s movies because she loved animals.
[On April 30] Colby’s health began to worsen. On June 4 her mother asked a hospice company to bring a wheelchair for Colby so she could visit a theater to see “Up.” However, the weekend went by and the wheelchair was not delivered, Lisa Curtin said.
By June 9, Colby could no longer be transported to a theater and her family feared she would die without having seen the movie.
At that point, Orum, who desperately wanted Colby to get her last wish, began to cold-call Pixar and Disney to see if someone could help.
Pixar has an automated telephone answering system, Orum said, and unless she had a name of a specific person she wanted to speak to, she could not get through. Orum guessed a name and the computer system transferred her to someone who could help, she said.
“Pixar grants girl’s dying wish to see ‘Up'” [OC Register] (Thanks to Mike!)