Continental Airlines has made a much more generous offer to the family whose ten-year-old daughter was accidentally flown to Newark instead of Cleveland while flying as an unaccompanied minor. Paterfamilias and blogger Jonathan Kamens wrote that a Continental rep “assured [him] again that the airline takes what happened very seriously.” The details of Continental’s offer, inside.
[The rep] said that Continental is going to refund my daughter’s entire fare and fly her back to Boston in first class for free. They are also going to refund the round-trip tickets that my in-laws bought to fly to Boston with Miriam and then back to Cleveland, and replace them with first-class tickets as well (note: they had already planned this trip before what happened on Sunday). Finally, they are giving my wife, my daughter and I “Silver Elite” status in their frequent-flyer program, OnePass, until the end of the current program year, which apparently is next February.
Is this enough? Will Continental, the regional carrier, and the airport investigate what happened and make sure it never happens again?
Offer from Continental [Something better to do]