Banks generally use 800 numbers which would allow them to see the ANI – the actual BILLED phone number. Caller ID can be spoofed; ANI can’t (at least, not easily). However, cell phones and VoIP phones generally use a different ANI than their caller ID. If your parents use a landline, you should ask Chase/WaMu to check the ANI of the call.
By June 10, 2009