Please, TGI Friday's, Stop Sending Me Welcome E-Mails
Dasha, the "savings" blogger at my former newspaper, signed up for the TGI Friday's mailing list, hoping to receive deal notifications and coupons. She didn't expect the volume of mail that showed up in her inbox before 6 AM.
She wrote:
Back to my story. I wake up this morning and see nothing unusual in my junk email box. However, when I logged in 10 mins ago I saw not one, not two… but eleven emails from TGIF! There was one email with "welcome gifts", one email about their Cinco de Mayo celebration and nine welcome emails with a subject line "Welcome to Give Me More Stripes(TM)!". I kid you not. Nine welcome emails, all nine absolutely identical ( I checked). To make matters worse, their graphics would not load right away. Although that's a personal pet peeve I have, working in IT and all.

There's such a thing as over-welcoming, you know. Companies, take note: this is a good way to persuade people to unsubscribe from your newsletter.
TGI Fridays sent me 11 emails in 2 hours [Times Union] (Thanks, Naomi!)
(Photo: navets)
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Comments:
@Gerret Gary Swearingen: Because the food at Friday's is edible. My Moe's experiences, on the other hand, indicate otherwise.
At least it is consistent with the overbearing service at TGI Friday's:
Also, is anyone else baffled by their ad campaign "Give me more Friday's"? That would just mean a longer work week!
Sometimes when I send emails through work to a large group of people (who asked to receive the property information) our email server goes berserk and sends them dozens of copies at once. They call me yelling "turn it off!" and I call the helpdesk and slink away in shame.
In our case it turned out to be a limit on how many people could be in the "blind cc" field of my email. Now I know, so it's not a problem any longer. But since the email system in the OP is automated and sent to an individual, that is unlikely. Must be some other kind of bug?
If they are sending that many emails on purpose, it's pretty dumb. It will turn the customer off and they'll unsubscribe.
What probably happened is that her email server for whatever reason doesn't see it already sent this. This happened where I work. We got an angry call from an irate customer who kept getting the same e-mail over and over again. On our end it showed the message being sent once, we called an IT expert who does small business network setups, and he goes and checks the webmail and even calls TWC to find the source of the problem, after about an hour of her complaining every 5 minutes via phone, and our IT guy talking to TWC for 30 minutes, we found the source of her problem. Her ISP had the email as being recieved on their server but not sent to her IP Address, kept showing up as a Daemon failure, but in reality thru whatever snafu had occurred the mail was constantly being resent because her server saw the fail and did automatic retries. She logged into her account via webmail instead of an e-mail client, found the message and deleted it, end of problem.
@Julia789: And it isn't necessarily the fault of TGIF or the company that they use for this advertising-- it could be an MTA problem on the OP's e-mail providers servers.
@Applekid:
Yes, (TM) and (R) in subject lines is overkill. Just goes to show how much control lawyers have over how companies conduct business. Ridiculous.
Now if companies could just stop misspelling stuff on purpose just to create a trademark, we'd all be much better off. I mean, is it REALLY necessary to sell "Alli" pills or offer a "Digg" Web site, when English already has perfectly good words, "ally" and "dig," which could have been used instead?
All this hyperlegalistic crap just looks childish. And it's all the fault of the trademark lawyers.
@mjpd1: Agreed. I signed up for the same promotion, got some great deals on food, and now opted-out of emails.
This is not a typical, or even repeatable, experience.
@LesterGaze: Yep you guys are probably right. It's likely to be some kind of bug.
The OP should let them know to contact their IT people, otherwise they will never know it needs fixing.
On my end, it looked like I had sent one email blind cc'd to a list of people. On the receiving end, it looked like I'd sent them the same email dozens of times. If they didn't call me to let me know, I'd have never found out.
TGIF's new marketing ad is a SCAM. We went to dinner for their $5 sandwich/salad special only to be told that it's only valid between the hours of 11 am thru 5 pm. When I emailed corporate, I was told that because their ad states "only available at particular locations" because each restaurant is individually franchised, this was considered ethical advertising. Won't going be back there again!



I love the use of (TM) and (R) in the Subject line, but no such marks on the name sending the email. NOW'S MY CHANCE TO STEAL THEIR REGISTERED SERVICE MARKS! MWA HA HA HA!