Package Mauled By Puppies After Fedex Delivery Error
Jill is annoyed at Fedex. First, they delivered her package to the wrong house. Normally, this is a minor error and an opportunity to visit with your neighbors, but Fedex didn't deliver it to just any house. They opened the gate and put her package inside the fenced-in yard where two evidently bored puppies were hanging out.
Annoyed, she e-mailed Fedex, copying Consumerist:
My neighbor came by a few days ago to deliver my FedEx package that was dropped at his house instead of mine. The delivery person not only delivered it to the wrong home, but he also ignored the sign on my neighbor's gate that said "Beware of Dogs." He dropped it over the fence to be eaten by my neighbor's puppies. I have attached pictures of the damage.I am extremely upset and disappointed. On top everything else, we receive packages to our home on a regular basis, all of which are delivered to our correct address –meaning our home is not hard to find.
Yes, delivery people encounter dogs all the time, but leaving a box within canine reach? Imagine if the package were a big box of chocolates—the dogs would have died.
Side note: Looking at the pictures, I noticed that the item was mailed in a USPS Priority Mail box, turned inside out. Not cool. That's illegal.
Fun With FedEx [Rue the Day]
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Comments:
...no puppy pictures??
@giantnegro: My experience with FedEx is that they're usually more than happy to make amends. If there's a value on the package before you shipped it (under $100), you can get it reimbursed and also whoever shipped it can get their shipping fees reimbursed.
Well, at least the item itself seems to be undamaged. (Note: That in no way excuses the carelessness of the Fedex guy).
What was the response from FedEx?
@snazz: What if it WAS a box of chocolates? Or something irreplaceable? The point is, this kind of idiocy is unacceptable.
Is that an air filter?
No reason, just wondering.
The issue with the reused USPS box wouldn't be FedEx's problem though, would it? Seems to me like it would be the fault of whoever was actually sending it.
oohh you shouldn't have let the mass media scare you into buying an anti flu contraption anyways.. uuggghh.. americans
My neighbors dog does this too, however they now have a sign that asks for packages to be left outside of the gate because of their dog (he is so cute!)
Having a sign like that instead of just beware of dog might be more helpful in the future.
I had an experience with FedEx that was mixed. I ordered a Macbook, and though it said it had arrived it was not on my doorstep. Freaked out I ran outside and after about 30 seconds of looking I found them behind out trash bins. I was relieved and kind of appreciative that he had hid my 1700 laptop from prying eyes.
If the box has been properly used for USPS mail before being recycled, there is nothing wrong with turning it inside out. And if found in the trash and reused, the USPS be damned. They don't control trash.
@veg-o-matic: EXACTLY. Throwing a box over where a bunch of dogs are (THERE WAS A SIGN) is unacceptable.
"But it wasn't chocolate! But the item can be replaced!" is not an acceptable excuse.
@bastion72: Re: UPS - not true. 6 years working there taught me that.
Can't speak for Fed-Ex though.
I misread the title as "Fedex: Package Mailed by Puppies...." I therefore find the true story quite disappointing.
@Russ Savage: Um. People buy air filters all the time for various reasons not having to do with the flu. Also, how do you know this person is even American?
YAY ASSUMPTIONS.
@snazz: Jill may be jumping the gun to bring this to Consumerist. But, it still is an interesting story in itself because I would venture most people don't consider the ramifications of a dog chewing through a package mis-delivered. I know I hadn't.
Furthermore, Consumerist seems to be pretty good at follow-ups so if FedEx does the right thing, they will get props here.
@bastion72: several things wrong with this.
1.) They don't have insurance.
2.) they have whats' called "declared value"
3.) it goes up to 50k
4.) you have to have receipts to prove what it is you shipped is worth such.
5.) they have a limit up to 1000 dollars declared for items of extraordinary value aka Precious metals, stones, watches, fine art, antiques.
6.) you need to ask or put in (online) the value you requested.
7.) If you drop your package off and use a "form" and pay at the counter if your value is over 100 dollars they are required to check to see if your package is properly packed to insure it's transit.
8.) You cannot ship money, gold bullion, or stock certs.
So you're wrong.
First thing first do not contact FedEx this is an issue between the shipper and FedEx.
FedEx policy is not to deal with the recipient on such matters.
Simply call up the people whom you purchased said package and put in a claim with them. They should have FedEx come and pick up your package.
FedEx will not do anything and will tell you to contact them first as they have the account not you.
@Joe Reilly:
Looks like it is. And it removes the flu virus! Way to capitalize on media created pandemic panic!
We are making an assumption that the puppies were bored.
You cannot rule out the possibility that the puppies chewed on the box while forgoing other interesting activities that did not rise to the level of fun of eating cardboard.
@Benguin:
You are right. But I didn't read anything that implied FedEx was responsible for the inside-out box.
That's a great catch by Laura, though. I would imagine the USPS would appreciate the tip.
Our delivery men and women are very nice.....except for the usps guy. He left a package inside my sister in law's car once which was parked in my driveway. She noticed before leaving luckily. Usually the UPS or the FedEx people leave us a note as to where our package is if either we have a dog on our porch or it's bad weather. One time a package was left inside our grille which was fine by us. We had 2 dogs outside and they knew it would have been eaten.
@HiPwr:
Indeed- My dog helps with the recycling by tearing the larger boxes apart to fit in our bins.
He much prefers that than to... say, chasing a ball or eating dirt.
@HiPwr: True. My dog loves shredding cardboard boxes - she thinks she's getting a treat when I go to the grocery store and she "steals" empty boxes from soda cans, cereal, and the like.
It's so engrossing that she will stop eating or chewing on a toy to do this, so I'm glad that my dog stays inside when the UPS guy comes...otherwise she might be pooping out ipod parts and comical t-shirts...
@Jeremy82465: That's odd. I recently ordered a macbook and the only delivery options required a signature.
@Woooot!-Offing_GitEmSteveDave: Are the priority mail boxes free for use? If that's the case, then, uhh, okay I guess they can say whether or not people reuse them. However, if you have to purchase the packaging when you use it, I would say that it no longer belongs to the USPS.
Having sued UPS over a $1,300+ package they didn't collect COD on, their insurance policy is extremely limited even when you pay for it.
Until we sued them this was their line on it:
1) What's written on the back of their forms is not what they will actually do--even when you sign it and one of their employees does (like in my case). They have a 70+ page book that they do not tell customers about that you are supposed to read. Yes, that's what a manager from UPS said. He also said the forms are out of date, yet to this day they're the same one's sitting in the UPS depot.
2) Their insurance isn't for up to $50,000 even though that's what's on the back of the forms. It's for whatever is written in the previously mentioned book. That book says (okay, said) $25,000 and they will only pay out if UPS employee damages the item during shipping (ie: It would not cover damage after the item is dropped off, even if it clearly UPS' fault).
3) If UPS does something clearly illegal or just plain stupid that results in your being screwed out of COD money (like, you know, not bothering to collect it whatsoever) or someone being screwed out of the package, they will refund you the cost of insurance rather than pay up on it. I believe we got a cheque for $7.
4) If you ask them to call the police to investigate a stolen package, they won't.
5) Just sue them. I did and won the entire COD amount (which was what we declared for insurance, of course) and court fees. What a bloody waste of my time, though... Never again! Besides, for international shipments UPS costs several times more than the competition (If you're wondering why your Canadian neighbours don't buy from your US store, it's because of UPS--they don't just bill you for shipping the item, they bill your customer after the fact for signing a 1 page customs form that is automatically generated for them [sigh]).
Having delivery men who can be smart enough to not leave packages with unattended dogs might be the better solution, don't you think??
It's not up to the consumer to place a sign to educate someone on common sense.
Wow, I do excist. I've never had anyone acknowledge me.
Ok, I was mistaked about FedEx and UPS. I recently returned a piece of jewlery and the instructions said that those two would not insure anything over $500. I assumed.
Has nobody made the reference that the Fedex Home Delivery logo is a puppy?
[img][www.parvobuster.com]]
I suck at embedding pictures, sorry internets!
![[www.parvobuster.com]](http://www.parvobuster.com/images/FedEx_Home_Delivery1.jpg[/img){kind=link}
why not give fedex a chance to fix the mistake, rather than blast them before she has even let them try to fix the problem?