I'd ask them what they just took off my reciept of the transaction.

Why not just ask the employee? I worked with CVS for years and we never did this. The employee can't use them either since they are tied to the specific card.

Call corporate. Perhaps they are changing to an all online thing. The website for ExtraCare says you can print out coupons and "bucks" from there.

I haven't noticed that - what I have been noticing is that I'm not being issued those sweet $5 and $10 coupons a whole lot. The quality of the coupons seems to have gone downhill and you don't get the chance to save as much money.

I had the same thing happen to me last weekend in Northern Virginia, but I thought it was just a fluke. I the clerk tore my coupons off and put them behind the counter. When I politely asked the clerk for my coupons, she just looked confused and handed them over. Weird.

I used to work for CVS. Here is what I think might be happening as I instructed my staff to do this. Every x amount of receipts would include an offer to participate in a telephone survey, including a randomnly generated id code that had to be entered for the survey results to be valid. CVS was draconian in thier scoring of these surveys. Customers were prompted to grade the store from 1-5 with 5 being excellent and 1 being terrible. The problem with this from a store manager's perspective was that the store received credit only for a 5. If a customer gave your store a 4 in any area, they might as well have given you a 1. To combat this most of the store managers I worked with would remove the survey tickets when they printed out and used them themselves. We didn't feel bad about cheating, as the system was rigged against us. If you are only accepting 5's as positive, don't offer a sliding scale.

They may be removing the credit card transaction portion. Depending on the technology within the register, there may be a bottom portion that the cashier must maintain. Were you using cash before and now using credit/debit?

The register cuts the paper, so if there's a credit card portion that they must maintain, the register will do that automatically.

I've recently been finding machines out on the sales floor where you scan your card and it prints coupons for you. I frequently get the $5 off $25 there while I'm shopping.

WTH? I work for CVS and have not heard this. I don't work for the retail side, but that means we'd probably hear about any changes first anyway.

In fact, last time I went to CVS to buy some wine, I got a ton of coupons back.

I get my coupons regularly at CVS in NYC. That includes this morning. I'm in NYC.

Also she may not be getting the $5 coupon if she hasn't spent enough -- you don't get them EVERY time you shop. You have to get enough points before you get the $5 coupon.

I THINK you can create an account at CVS' website to track the coupons? I'm not sure on that, but it's worth a look.

@WolfBaconFlavorMANGURT_GitEmSteveDave: Right. That's what I thought.

You should still be getting print-outs, though, at the same time.

@PixieLeslie: That is ODD. You should report them to corporate. I wonder if they are just used to people refusing them?

@Alex Wolff: They usually retain a portion that you sign, so I would think this would be given to you, THEN taken back.

PLUS, as the OP stated, they are throwing it out. I doubt they are "maintaining" it if they are throwing it out.

Or they're keeping the coupons for themselves..

was Susan Samtur lurking nearby?

I've been getting mine lately with no problem.

@Zachary Beck The coupons can only be used with the Extra Care that it matches to, so that doesn't make sense.

(And employee cards are different from regular cards, anyway.)

Methinks the employees are scamming the customers.

@Zachary Beck: That doesn't work. You have to have the coupon AND the card.

@quagmire0 Please read the other comments: The employees canNOT use these coupons. You have to have the card that matches the coupons. Employees have different cards than normal folk do, because we get a discount.

I've seen them tear a portion off my receipt, but I've also gotten the coupons. I don't see any scams going on.

This has happened to me too! I specifically go to CVS because of this, and the last few times I haven't gotten any cash back coupons, OR regular coupons. :(

I've not encountered this receipt tearing at my local CVS branches. I get about 6 feet of coupons on my receipt every time I go to CVS, but the quality of those coupons are in fact not as good as they used to be.

When you walk in, look for a price scanner, they can print coupons from them, atleast at my local cvs. You just scan your card. Now, if its always out of paper too, thats fishy.

@Zachary Beck: They're tied to the ExtraCare card, so they wouldn't work for anyone else.

@nakedscience: you can buy wine at a cvs?

Good to know, pardon my ignorance!

@thomas_callahan: Some of them! Depends on the area. Most CVS stores on the west coast sell at least beer. Some will sell just beer, others beer and wine, and others still will sell beer, wine, and liqour. Some 24 hour stores don't sell any alcohol, though I think it depends on the store layout.

@olivia2.0: I think it depends on a lot of factors. How much you're spending, WHAT you're spending it on, and what part of the month/quarter.

The bottom part that is torn off is a little piece of the receipt which is supposed to be filled out by the clerk. It's a four dollar mail in rebate coupon. Most clerks are just too lazy though.

I noticed the same thing!!!

I'm wondering if people are just noticing a decline in coupons. It's possible.

I've worked at CVS for the past 2 years and it is very unlikely that the cashier is tearing coupons off. It could be that if you bought any cold medicine etc. in your purchase that is reserved for 18+. A little piece of paper prints out saying "don't buy for underage children" or something like that, i know i usually throw away that paper. A second thing could be a receipt that prints asking the cashier for your email, and a lot of cashiers don't do this, so they just throw it out.

I work for the company and

First off we don't do rebates
Secondly employees CANNOT use customers coupons, and if they do they are fired.
Third, the coupons this year suck, and its just going to get worse. For all those people that take the extra bucks deals to extremes and compound them with a million other things lowering the total to a few cents. CVS has been doing this for years, they roll out programs, people abuse them, they pull back.

IN regards to the post get the district managers number and report this to him. Under no circumstances should the employees be editing your receipts. Call corp 1-800-shop-cvs and report it as well. You can get the store number off the slip.

@Bozman8:
You aren't in NYC are you?

The only change is that at all the stores in my county, CVS has stopped accepting expired ExtraCare coupons. It's because some evil witch brought in her brother's expired ExtraCare coupons from out of state and used them to buy over $1000 of merchandise.

CVS employee here. Its likely that the clerks are tearing off the telephone score surveys, the coupons attached to it. You know, the ones that say "Win $1000 dollars!"

Corporate rates stores with what are called "Triple-S" scores, which rate a store by what customers enter in these telephone surveys. Results are distributed after the end of the month. I've been told by management before that if you get a customer who's rude or is dissatisfied, tear the surveys off and keep them for happy customers, to bump the scores. I never do that out of fairness, I just treat my customers nicely.

@Bozman8: Wait, what city do you live in?

@ptkdude: ...machines out on the sales floor where you scan your card and it prints coupons for you...

I used to do this, print out all the coupons *before* I shop to see what I could use that visit. I moved and my new CVS doesn't do this. They have the machine and you can scan your card, but there is no paper in it to print. I asked an employee about it and they shrugged and said that it's not meant for that. They're wrong, of course, it says right on it to scan your card for coupons.

Anyway, I've noticed less coupons, too. I've started frequenting Walgreens (it's nice to have a choice again, I didn't before I moved) more often and enjoying the rebates, especially the 10% bonus for taking it on a gift card.

@Christopher Wilson: They removed the price scanner from my local CVS sometime within the last few weeks.

@PSN: kingpsyz: We have a winnah!

@itrenorg: Aaah, yes, I forgot about those stupid things!

I am an assistant manager for CVS and I can tell you that these people are stealing from you. Turn them in. Don't bother calling the store managers as it seems if they are doing it at 2 different stores, some time of collusion is going on. I would call the 1-800 -SHOPCVS and tell them you want this reported to the District Manager. I can tell you that yes those pesky $5 of $25 or more are still printing. If the store is newer or has recently been through a remodel, look for a price checker before you start shopping. This will print most of your coupons out.

@jayphat: But why would they steal them? They can't even use them. The coupon has to match the ExtraBucks card.

They can always hand key it as a store coupon and say it wasn't working for some reason. When it gets turned in, whos gonna know the difference.

Who knows, maybe it was printing superfluous stuff at the tail end of the reciept.

I hate the whole concept (as a computer guy) because there is absolutely no good reason to print a paper reciept; you should just get the "deal" on your next shopping trip when you use your card, since it is all in the system anyway. But, that would prevent you from throwing the discount out accidentally wouldn't it?

@WolfBaconFlavorMANGURT_GitEmSteveDave:

Most CVS stores have those LCD POS machines with the signature pens so they don't use paper signatures anymore (unless the machine isn't working, obviously)