Our reader The_Lone_Gunman just had a great experience with the Best Buy in Irving, Texas. Snark fails us at a time like this, so we’ll just humbly print his email.
I hope you’re sitting down right now…I have actually had a GOOD experience with Best Buy.
Went in on Saturday to finally pull the trigger on an upright freezer purchase I had been debating for some time.
Next day—Sunday—I got a phone call from the store, telling me they wanted me to come in so they could refund $100.00 in CASH, no less!) on the purchase. Seems that the item was reduced in price by that amount between Saturday and Sunday, and they wanted to do right by me.
No one was more flabbergasted than I was that they took such a step—most places would have waited for me to notice and then mention it to them—here they were pro-actively seeking me out to make a refund!
Another astonishing thing about the location (in Irving, TX on Airport Freeway) that I noticed was that every single person I dealt with was friendly, courteous and seemed very much on top of their game while dealing with other customers as well.
Is it possible that BB is finally ‘getting it’ with regard to customer service, or did I cross over briefly into some alternate universe consisting of nothing but Consumerist Hugs and Snugglebunnies?
We don’t know, Gunman, we just don’t know. Everything seems so topsy-turvy suddenly, and nothing is what it seems. Hold us.
(Photo: NNECAPA)
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As flabbergasted as I am, I’m more stunned still by Consumerist’s comments at the end.
For the love of god, don’t start talking like the Weblogs, Inc. “Hive mind” contributors! It’s stupid and 99% of the time it doesn’t even make any -sense-!
Sorry, not enough to make me want to shop there.
Bizarro Best Buy.
Bizzaro Best Buy. I’m pretty sure people will lie about anything to get printed. J/K.. Unfortunetly I have spent thousands of dollars at Best Buy but not because of Customer Service but because of easy access and a cheaper price on what I was looking for. It’s nice to see this happen to someone but I don’t think Best Buy will change their actions until Chapter 11 comes along one day and bites them good.
My local Best Buy has also been getting much much better when it comes to customer service and seeing that I could find what I wanted.
I’ve only had good experiences with Best Buy. Comcast Cable in my area is also very professional and easy to deal with. So, if the LW is in an alternate universe, there at least two of us there.
I had an excellent experience at that very same Best Buy earlier this year. I had a 1993 Honda Accord that I had to change the battery in, and the radio-saver device that I purchased from an O’Reilly’s (Greenville/Park Lane) didn’t work and my factory radio went into “CODE” mode. (The O’Reilly’s manager, by the way, was very apologetic and offered to partially reimburse me for any costs I might incur while trying to correct the issue.)
The only way to find out what the code is, is to get the serial number off the back of the radio itself and have Honda look it up. The Honda dealership across the highway from the Best Buy wanted to charge me $100 to basically pull out the radio and put it back in again! I drove to the Irving Best Buy, found a car stereo installation tech who was not busy, and he was able to help me out at no cost. I tipped him what I had in my pocket and thanked him profusely.
I got Honda to look up the code for me (For free! Imagine that!), and I proceeded to make multiple copies of that darn code and file them away. Unfortunately I was in a collision with that car a few months later and had to put her down. Hopefully I don’t run into that issue with the ’04 Mazda6 that I purchased afterward. Either way, I’ll be going to that Best Buy for my electronics purchases from now on!