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Disney Credit Union Sends Debit Card That Is Already Expired

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Poor Ruben just wants his Disney Credit Union card to work, but there appears to be no hope — unless he can stand to listen to an hour of the Main Street Electrical Parade Theme while on hold. If you're not familiar with this particular composition, let us assure you that it is the kind of music used in interrogations to extract confessions.

Ruben says:

I received noticed from the CU that there was a breach of security and that my card would be replaced. I received a replacement card and, while trying to use it, noticed my pin number was not working. I do not live near a Disney Partners branch but happened to be in Orlando on vacation during the time. The CU is bizarre in that the tellers have been replaced by video screens. Not sure if they are operating from another location. But, liking to deal with humans directly, I stopped by the info desk.

After a couple of tries, the rep got the card working. Flash foward to this week. I'm meeting a friend for drinks and attempt to use the card. Not working. I finally get the message that the card is expired. Confused, I looked at the card.

Valid from 03/09 until...03/09. It was April. I called the CU, and a rep apologized and said they had accidentally done this to several customers. My first thought was, well, why the hell didn't you let us know? The representative then proceeded to put me on hold...for 45 minutes! Worse yet, at no point during a 20 to 25 minute period did the rep come back and say he was still working on it. I was literally left to listen to over 35 minutes of Disney hold music. And no, not a mix of Disney music.

THE THEME SONG TO THE MAINSTREET ELECTRICAL PARADE. over. and over. AND OVER.

My phone finally died from a power drain.

Never received a call back. No notice. Nothing.

The 3/9 to 3/9 debit card was a nice touch. This has got to be a breach of the Geneva Conventions, right?

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Comments:

41
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If anybody is curious, the song is "Baroque Hoedown" by Perrey and Kingsley. It's Moogtastic!

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It is funny how no one (i.e. CU, Visa network, consumer) noticed that it expired in the same month that it was issued until it was too late.

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What kind of Mickey Mouse outfit does something like this?

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Maybe it's valid from 2009 to 2109 /sarcasm

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The IRS is just as bad. They endlessly loop "Waltz of the Flowers" from the Nutcracker.

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@Sarge1985: Hmm-magical disappearing test. What I said was "groan".

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So most likely a batch went to the embosser with a bad date. It happens. Someone got yelled at, the bank knows what happened and is working on fixing it.
I'm sure they're sorry for sending bad plastic, I'm sure someone feels like an incredible dumbass for not checking the batch, but it happens...
It's not the end of the world. They'll fix it.

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Is it really bad that I wanted the picture for this story to feature a cat and a famous mouse???

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As a member of this wonderful credit union, I sometimes like to call in and ask to be placed on hold indefinitely just so the wonderful music can brighten my day.

My debit card was fine, thankfully. It must have been only some of the 3/09 batch.

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A credit card from DISNEY? Sounds like a fairy tale..

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@orange20854:
It was probably one batch from the day that plastic was ordered. A couple hundred cards in a batch would be a lot, even for a big bank

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@Princess Sparkle Pony: I actually love this piece of music but I dunno if I could listen to it for 35 minutes straight.

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All I'm thinking of right now is Brian from Family Guy saying "Plus, Walt Disney was an outspoken anti-Semite; so Disney, ABC, ESPN, Touchstone, these would all be things to avoid."

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Disney is for tools.

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I received my new Visa card from my CU with an expiration of 2013 and have used it with no issues. I went to buy a piece of fruit and some juice at SoHo in Crystal City and the lady said her POS couldn't process my card because it didn't recognize 2013. Of course I had no cash on me. So the ATM charges me $2.50 and my CU another $1. My $3 breakfast now cost $6.50. Lesson Learned: Stash $10 in my wallet somewhere.

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But aren't credit unions perfect and the answer to all of our banking problems?

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I'd still rather that tune than "It's a Small World."

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As I write this I have the Electrical Parade YouTube in the background and yes, I'm ready to confess to crimes I may not even have committed.

Thanks for pointing out how simple inconsistencies stay on people's minds perhaps even longer than Baroque Hoe Down does.

@NancyMarmolejo

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I don't have banking problems since I dumped Bank of Assholes and went with Suntrust.

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@Nick1693: and now I'm thinking of the episode where peter goes to the video store and they've become absurdly christian.


Peter: What are you talking about, I saw that Barbara Streisan movie over there.


Clerk: We edit some of our movies.


[Cut to film where Barara Streisan's nose is blurred out.]

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@PatrickIs2Smart: Yeah, I would have went to another place to buy my breakfast, eff that.

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@celticgina: It's not bad at all - it's marvelous.

Maybe the cat from Cinderella? Lucifer?

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@floraposte: Amen.

Awww, dang it, now it's in my head...{starts beating head on desk to drive it out}

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As for the video screens for tellers, the credit union I use had them for security purposes. The tellers were in a back office. They got rid of them over the winter because the customers didn't like how impersonal they felt. It's in Alabama, what can I say?

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The call center I used to work for serviced this CU. It sucked, especially since we were never informed ahead of time when we'd be taking on new CUs, and just have to learn how things worked with each one as we went. Half the time with Partners, the custom verification info wouldn't pull up right or the customers would be pissed because "They never asked me this before!"

I'm pretty sure this was also one of the CUs we couldn't transfer calls to, so people would be pissed when they needed something specific that we couldn't handle and didn't want to wait for a call back. Partners sucked...

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@Princess Sparkle Pony: Hmm... and here I thought it was Wendy Carlos' "Hooked on Bach". Well, at least Perrey and Kingsley likely will end up the same sex they started with. Not that there's anything wrong with that, but possibly Disney might have a problem with it.

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@Sarge1985: This one, apparently :)

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I Have to say the few months I lived in Orlando/worked for Disney (it was an internship) I had multiple problems with my card and the CU in general. I quickly moved my direct deposit from Partners to my home bank. Ironically since I moved back home I haven't had any problems, I just have a small portion of my check deposited into that account to sort of hide it from myself. Its good for when I find I've ran out of other money otherwise. lol

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I just link-hopped to the youtube video of the parade music.

now brain not work good now

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I've also experienced long wait times with PFCU. Three weeks ago I applied for a car loan online and was told, via e-mail auto-response, that I would be contacted within twenty four hours by a customer svc. rep. Two days later I had to call them to find out what the deal was. The person I spoke to was very helpful and, to my delight, told me I had been approved. She gave me the loan number and the extension of the person who was handling my application. After a call to said person, I heard nothing. Two days later I called back and spoke to another cust. svc. rep, inquiring as to the whereabouts of my contact, maybe thinking they had gone on vacation or something. Imagine my surprise when the person I spoke with disclosed that they could see the person in question sitting at their desk on the phone. I politely thanked them, hung up, and called my contact. Voice mail and message. 4 days go by. Nothing. More time goes by and I leave a couple more messages. I called just hours ago to cancel the auto loan app, having never spoken to a single person regarding my case. Not once.

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@Jesse: I had to deal with a help desk in the past where they would loop a MIDI version of Minuet in G. 45 minutes of that was enough to give anyone nightmares.

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@Joewithay: Ruben here. When I got the card, I didn't bother looking at the expiration date. I just, ya know, assumed they would not issue me a new card that would be activated and invalidated within the same week.

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At a place where I worked, they had a hold music CD that was hilariously bad... generic Muzak; some of the worst tunes you could imagine. There was a neat trick for the phone system where you would type in a few numbers + the * sign or something and it would play the hold music on the speaker phone. I used to make a joke out of it with my co-workers - it's time for my JAM, WOO, then blast the hold music.
Anyway, I was working IT, and I had access to every office in the building, including the server room. One day I went in there and I noticed there was a small discman plugged into the wall. I went over to it to try and figure out what it was, so I stopped the disc and noticed that it was the hold music CD that they used. Suddenly, I had the best idea I'd ever had. I went out to my car and got a copied trance CD (I listened to a lot of trance back then) with no markings on it save for one word + some letters "Ferry TN2D1" or whatever. I stuck it in the hold music CD and let it whir. Now I could listen to the CD anytime over the phone system!
Weeks went by, and I sort of forgot about it. I took a vacation to Europe, and while I was in Europe, I called a friend of mine that worked at the same place as me, and was put on hold. OH SHIT! I had forgotten to take out the CD! I laughed and when my friend came on I told him about the CD. He laughed too, and said if anyone said anything he'd deny it was me. After all, I was in Europe right? They had no idea how long the CD had been playing for, so...
When I got back, there was my CD, all broken into pieces and taped on the wall with a message saying "DO NOT PUT OTHER CDS" (they weren't too smart). They never figured out who did it, and went around blaming everyone until they realized that it was me; the quietest, shyest, nicest person in the entire office. Since they had gone around blaming everyone else, they were embarrassed and just let it go. I quit anyway a few weeks later because that job sucked.

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I kept my account with these guys (used to be Vista for Florida "Cast Members" but they merged with Partners) when I quit Disney World and moved back to CA.

Unfortunately when I got my renewed debit card I was informed that I had to bring it in to a branch to set my own chosen PIN. The nearest branch is at Disneyland, like 400 miles away from me. So I had to get used to the randomly generated one.

I financed my last car through them for a good rate, overall they're an ok credit union.

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Sorry...can't resist... but...
What else did you expect from a Mickey-Mouse operation?

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@aja175: Gotta agree and disagree here.


They made a mistake.


They're admitting it. Check.
They're fixing it. Check.
They're not letting people know that they made a mistake, and instead waiting until it inconveniences them, and making them go through the hassle of calling in and finding out what happened. Swing and a miss.


So sorry, but no, this doesn't qualify for "it happens". "It happens" is for when they mess up, and do everything to clean up after themselves. That didn't happen here.