Chris reports getting sweet satisfaction from HP after he searched for their executive customer service number on our site and gave them a ring:
I would like to thank you for your posting of Hewlett-Packard’s Executive Customer Service number. They were able to help me obtain a new laptop battery free of charge after my warranty had expired. My laptop battery would no longer hold a charge after just 13 months of use. The warranty was for 12 months. I contacted HP customer service and was told there was nothing they could do.
Having been an avid reader of Consumerist the last year, I searched your site for help. I was originally going to send an EECB but stumbled across this number. They picked up the phone on 1 ring and proceeded to put me in touch with a case manager. The case manager had no problem replacing my battery and even expedited the shipping. Thanks again for your help and keep up the great work!
Glad to hear it, Chris! That number once again folks can be found here. When in doubt, take it to the top.
(Photo: Scott Ableman)