Who The Hell Are These People Calling My Cellphone About A Car Warranty?
We've been getting a lot of emails from people saying that a company is using a robocaller to call their cellphones and pretend that their car warranty is expiring. Too bad that some of these readers don't even have a car. Has happened to you? Do you know who is behind it?
Here is one such email from reader Jamie:
Have you guys heard anything about the telemarketers calling cell phones wanting to sign you up for an extended car warranty?
It is ridiculous the amount I'm getting on both my personal cell phone and work cell phone. I Google the phone number, different each time, and find that others are getting the same calls. They never leave a message and there IS someone there to answer if you choose to talk with someone.
It appears that it doesn't matter if you are on the Do-Not-Call list or ask them to take you off their list, they keep calling.
Have you heard of this?
Yes, in fact, we wrote about AT&T's attempt to sue the people behind these calls, but no one seems to know who they are because they spoof their phone numbers— and the government doesn't seem to care. We also asked the BBB if they knew who was behind this robot army and they didn't. It is a total mystery.
If you know who they are, tell us about it at tips@consumerist.com. Put "Car Warranty Robocaller" in the subject.
(Photo:dancoulter)
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Comments:
I get these calls as well. Don't know who is behind them, but it seems like they come in waves. I will go a few months without getting any calls at all and then I get 2-3 within a week of each other.
And no, I do not even own a car. Heck, I don't think I even have any valid warranties right now. Least effective scam ever.
I just got one of these calls to my work phone about 15 minutes ago. I listened to it completely for the first time, and there was a "press 2 to be taken off the list", which I'm sure will be just as effective as any other "opt-out" selection...
I also get robo-calls about diabetic supplies. But I'm not a diabetic....yet.
I get these on my office phone about twice a day. I also get those calls where it is just a loud fax tone about 5 times a day. Everytime any of them happen I write down the number, and no one seems to be able to trace these numbers. The closest I've come is found the carrier, and I called them to complain, and even they say they cannot do anything about it. Wtf.
I think I get at least two of these a DAY on my home phone. I've been fortunate enough not to get them on my cell (knock on wood), but I've heard several people comment that they get these calls on their cells. I don't waste money on caller ID at home since only my parents are supposed to know that emergency number, so unfortunately I don't even have a spoofed number to research.
YES, FINALLY. I get about 4 - 10 of these calls a week, but they aren't merely for the car warranty. I get the car warranty one, one for switching to some satelite dish, another one for home telephone, and then finally, the newest one, is a recurring call about getting health care. These are ALL in the same format and they're all running the same scams, none of them are legitimate companies.
Every time they call, I press "2" to remove myself from their list, yet they never do, I usually get another call one or two days later. Pressing "2" actually hangs up the phone IMMEDIATELY, without anything else. I've tried being connected to a rep and asking them to remove me and they say they will, and they never do. I've tried to speak to another person, a higher up, but they don't exist. Often times, when you connect to a rep and ask to be disconnected, they instantly hang up on you. They call at all hours of the day, as early as 7:00am EST, as late as 11:30PM, EST.
I have recorded every number that has called me and I file regular exhaustive complaints with the FCC, but nothing has been or, seemingly, can be done. I don't know what to do to stop getting these phone calls... and, not surprisingly, I just got one while in the middle of writing this post -- no lie, the number: 416-523-1121, this one saying that it was a "public service announcement letting me know about health care alternatives for low income," blah blah.
I've given up trying to stop these. But I'm glad that someone else has the same problem, just to be in my boat.
I got 2 of these, the most recent one I actually hit 1 to speak with a representative. The call went as follows;
Agent X: Hi there, I just have a few questions before I transfer you to a sales rep.
Me: Actually, before you do, I have a few questions, how do you know anything about my warranty?
Agent X: This is for an extended warranty.
Me: Yes, I understand, but who are you and how did you get my number, let alone know anything about my vehicle?
Agent X: If you would like to stop receiving these calls visit "inaudible".
I was then hungup on.....pricks.
ive worked for many a telemarketing company back in the day (yes i regret it and used to lose sleep over it) but let me just say from personal experience that the do not call list is a joke to them. the do not call list only manners to reputable companies and they would not do this kind of crap in the first place. I worked for a company called assail that would pretty much just load the phone book into there dialer
Ya know, gang, precious few comments that I've ever seen posted all over the Internet about this kind of stuff ever mentions that they (y'all?) have ever reported it to some enforcement agency.
I understand the skepticism about the FCC, BBB, etc, etc. But c'mon. If you don't report it, you can't lay the blame entirely at their feet. And I really DO think - as naive as this may sound to some - that there *IS* a point where the shear number of complaints *CAN* get the issue on the appropriate radar screens.
I get these all the time. After several attempts at telling them to remove me from their lists with no success other than to get hung up on, I finally played along.
They offer 7 year extended warranties for something like $2,400. They have various payment schedules you can get and I asked them to take me through them all. Then I asked all sorts of questions all geared to making them think I was genuinely interested but had trouble figuring out which plan to go with. The guy put his "boss" on the phone (classic sales tactic) to close the sale. As part of that conversation I said I don't understand because my car is certified pre-owned which covers 6yrs and 100k miles so this seems overkill. He then asked me why I'm on the phone with them and interested in an extended warranty. That's when I said because they continuously waste my time and annoy me I figured it was time to turn it back on them. He got moderately mad said "that's ok" and hung up. That was my mistake. Next time when, I have an hour to spare, I'm going to take it as far as I can get and try to find out who and where the company is.
I suggest more people try this - there's is a numbers game where they try and get as many people to sign up as possible in as short a time as possible. If their reps spend longer times on the phone with unsuccessful results it'll become less profitable, if not unprofitable, for them and maybe they'll stop.
Lord knows we can't rely on the government for help They're too busy on drunken spending sprees.
I got these a few times. I ended trying to talk to someone and I asked what car they were talking about. They said something to the effect of "a car purchased between 1995 and 2008"
Me: "I have three, which one are you asking about."
Them: "Well if you give me the VIN number I'll let you talk to a warranty specialist"
Me: "You called me and you can't tell me which car you are referring to?"
These same people have 2 differnet ROBO-Recordings... one is the warranty expiration, and the other is "third and final attempt to reach you to prevent your Visa/Mastercard interest rate from increasing". The voice, format, and hustle are all the same. they call me every day from different phone numbers, always from Florida. They will hang up on you, either immediately for no reason, or once they determine that you're not falling for it. Sometimes they talk sh!t before hanging up.
I used to get these calls a lot. I eventually decided to actually talk to the people and ask them who they work for.
When asked who the caller worked for, she told me Coca-Cola eventually. When asked to speak to her supervisor, she said she was the one in charge. So asked her if there was no one higher than her, she said yes.
In the end I was talking to the CEO of Coca-Cola trying to sell me Dish Network.
@Chantillian:
I agree with you that the volume of complaints can reach critical mass. I was called only once on my home phone, and I did report it to the Indiana "Do Not Call" website. The state didn't reply, but neither did this annoying telemarketing company call me back, so I didn't pursue it any further.
It's a drop in the bucket, but enough drops can overflow the bucket.
Large corporations, like AT&T, filing suit will get the job done much more quickly.
Trying to be logical with the call reps does not work, but wasting their time and money via a concerted effort might just have an impact.
Here's what I do:
Them: What make an model please?
Me: 2003 Manigula
Them: A..what, acura?
Me: a 2003 Phrenbarbu
Them: An, Isuzu?
Me: No a 2004 Blanardo
At this point they usually have to go retreive some book or other reference to start looking things up. Then I usually lose interest and hang up.
I NEVER make the calls short and cost effective for them.
I can add carpet & upholstery cleaning to the list of "services" offered. I get the warranty calls as well.
The only good thing is that they only call my home number and never seem to "leave a message" so at least my answering machine isn't clogged with this nonsense. So I really only know that they exist when I'm home sick from work. (No evening calls.)
When my boyfriend was filling out the paperwork for his new car, the dealer mentioned something about how they would not be selling his number to telemarketers unlike other dealerships, so he wouldn't have to worry about getting "those annoying car warranty calls."
So I was always under the impression that after you bought a car, the dealer would sell your number to these places. I got a couple after I bought my car, but I haven't had one in a while.
I used to get these calls all the time on my work cell phone. I've changed jobs so I no longer need to worry about that.
Best way I've found to get them to stop calling is to press "1" to indicate interest. They almost instantly transfer you to a person. I ignore what they're saying and start asking them if they enjoy making their money stealing from people, asking them if it feels good to steal money from old people, if they like frightening people for a living. Then I hang up.
*raises hand*
Another person getting the calls and mystified as to why. I don't own a car, because I don't know how to drive. My husband has one, but it's totally in his name and they didn't take any of my information when he bought it. Strangely, he doesn't get the calls...but I do! If it was both of us, I'd just assume the dealership sold our info and perhaps somehow linked up our numbers (on the same phone plan), which is creepy, but reasonable...but he doesn't get the calls.
So weird.
I hope this gets unraveled as quickly as the iPhone-stealing douche mystery did--that was a Consumerist record! :)






















My girlfriend gets these calls 2 to 3 times a day. She just ignores them now.