Desperate Chrysler Dealership Resorts To Stupid Scare Tactics To Drum Up Business
Apparently the people at Integrity (!) Chrysler Jeep Dodge in Las Vegas don't read our blog, or they would have seen this post last year. Then they would have known what a bad idea it is to trick people into thinking you've hit their vehicle just to get them to call you about a trade-in offer.
Chris writes,
My wife went into a Wal-Mart the other day and when she came out of the store she found a note that was left on her car. It said "Please call me about your car" and was hand written on a torn off piece of notebook paper. Of course the first thing you think of is that someone bumped into it or something, but after finding no damage she called the number to see what was up. The person that answered was apparently a car salesperson from a nearby Chrysler dealership and asked if my wife was interested in trading her car in for a new one. Once my wife said no that was the end of it, but I'm just totally surprised at the tactics of the dealership to bring in customers.
Tricking people into thinking something happened to their car, which is in many cases the most expensive thing one owns and relies upon the most, is just low. Not only that, but it's not like this particular salesperson was running around putting these notes out herself considering she was able to answer her extension at worth within minutes of when the note was left. Who knows? Maybe the dealership is just sending people out with handfuls of these things targeting Chrysler vehicles in parking lots. Amazing.
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Comments:
Were they putting them on all the cars or just specific ones? There might be a demand for certain used cars at their dealership, in which case I think it might be a little annoying but not unethical. I sometimes ask people if they want to sell their hondas for my brother.
If I didn't see damage I wouldn't call
I don't see how this is a bad thing or a big deal. No where on the note did it say that the salesperson hit the car. Would it have been better to include "I'd like to talk to you about trading in your car" on the note? Sure. But the way I see it, this is just a salesperson trying to find some business.
Way back in the pre internet days some enterprising work at home scammer placed flyers under the wipers in my college's parking lot. And gave his street address and a supposed contact name...
I still wonder what he did with all the Rolling Stone subscriptions, record club enrollments (only Classical or old fogie music chosen), and extermination company inquiries we had sent to him.
Can you imagine the reaction of someone who finds this note then looks over their car to find damage they'd never noticed before?
Consider how many people that could happen to if the dealership tagged older cars that the owners didn't watch as closely anymore.
There's potential for a lot of accusations and a lot of bad karma for the dealership.
Phone as if you found problem "X" on your car. Tape the call (if legal in your area). When they say they left it to sell you something get all high and mighty that they're lying because they've had a change of heart. Get them to tell you there's no way they're paying for your "X". Go to a body shop and get an estimate. Mail it to them. Get more confirmation they don't plan to pay.
Then, for the coup de gras: Sue them in small claims, bring in the call, bring in the letter. Even if they admit to littering, I doubt the judge is going to believe them--this doesn't look like an ad, it looks like a "I bumped your car" note.
Basically, make Kelly pay to get your car fixed.
Oh, IANAL, and I am probably also morally corrupt. But, damn! Wouldn't this be fun, though...
@unobservant: I laughed at that more than I should have.
From the local gym: "Please call me about your fat ass."
@GavinEstecado: If a car salesman offered me a hug and a cookie I might come in and take a test drive. Mostly for the cookie though (not oatmeal).
@internetsguy: It's bad because it needlessly implies that someone did something to your car, causing uncertainty, anger and stress - things that no one needs any more of right now.
Sure the note doesn't specifically say the writer damaged the car, but what else would one think? What other reason would someone write a note like this?
If I got one of these notes and called only to find out it was a sales pitch, "pissed off" would not begin to describe how I would feel. "Furious and blinded with a white-hot rage" would be closer.
@JayDeEm: The dealer I bought my car from offers donuts and coffee just for stopping in, you don't even have to talk to a salesperson. And if you asked, I bet they would throw in a hug.
@philmin: You don't know a lot about car salesmen do you? No college degree, good with people, low morals, and a suit and you too can ( could ) make a lot of money in car sales. Their alternatives without a college education are often retail sales or blue collar heavy lifting work, neither of which pays terribly well in comparison.
@LegoMan322: Try that on my car and he'll need help looking for his balls (never mind making a sale)
@Radi0logy: Except in this case, no one was scammed or would be scammed even if they had followed through on the offer. Try again.
@snowmoon: I'm having a hard time understanding why your bashing people without college degrees. Many of them are honest, hard working folk. And for your information, their are many jobs that pay very well without a college degree; administration, schooling, government and even iT.
It seems that Consumerist is using the same tactics in the note. Tell people that someone is using a shady tactic, then run an article that demonstrates a creative way to get someone's attention.
The dealer did not claim to have damaged the vehicle. They didn't call up and say, sorry I dinged your car, but I happen to be a car salesman and I can give you a deal. That would have been shady, and fraudulent.
It is hard to make a living these days, give the salesman a break, they are just trying to generate sales leads.
I used to get those cards in the mail that say "We're going NUTS trying to reach you" with a poorly drawn imitation of Mr. Peanut doing a dance... never any information on the card, just a phone number and a "case" number... I called once, realized it was a sales call, told them to remove from their list, and then just threw the card away every other time I received it.
I don't really see this a scare tactic or a "dirty" trick... it's just a regular trick :)
@SkokieGuy: But that's different. They're being upfront about what they want. They're not leaving a cryptic note that implies they may have ran into your house and dented it.
@redskull: I don't really condone the behavior of the salesperson here, but what would you actually do to them?
@internetsguy: The salesperson exploited a well-known method of letting someone know their car has been hit in order to create a sense of urgency in the car-owner to call back. It's not a huge deal, but certainly sketchy enough to make anyone shy back from doing business with that person.
@LuzioFantazmic: There is a difference between scamming someone into calling you, and getting a new customer. When the first experience between a company and the potential client is deceit, it becomes exponentially harder to actually secure a sale from that. It is a ridiculous tactic.
@DrGirlfriend: This!
If people were used to receiving notes on their car for a variety of reasons (I like your car and am interested in buying, your alarm goes off and it is irritating, your rims are cool where did you get them, etc) then we would be used to notes with random inquiries or sales pitches.
As it is now, note on car = I bumped/damaged your car. This context makes the sales note manipulative and underhanded.














Makes me want to go to dealerships and leave notes on the workers cars that say "Please call me about your lost morals" and leave the phone number for AIG Headquarters