CareerBuilder's Free Resume Review Is Bot-Driven Junk
Sometimes"'free" means "wow what a great bargain," and sometimes it just mean worthless. CareerBuilder offers a free resume review on their site—enter your email address, upload your resume, and "we'll email you the results of your free evaluation, including tips on writing a resume that will help you land the interview." All it really does is collect your address so it can send you unsolicited email (we got spammed 30 minutes later), and your "review" is just a boilerplate page of generic advice.
Drew sent in his resume and got a suspiciously canned response a few minutes later, so we decided to try the service with a couple of fake resumes. Surprise! We got the same canned responses, emailed to us in less than three minutes.
Thirty minutes after that, we got our spam email with "job matches":
We found the following jobs on CareerBuilder.com. These recommendations are based on the jobs you have seen and applications you have already submitted!
At no point on the resume submission page is there any fine print or notice that you're agreeing to be contacted by them with more email.
The spam issue aside, it wouldn't be quite so unseemly if CareerBuilder didn't deliberately try to give the impression that actual experts will look at your review and provide customized feedback. In the email you receive after submitting your resume, they write:
Our Resume Review team has had a chance to review your resume and have completed the evaluation. See your Results >>
In our first "resume," we just posted the OP's story from the Sears post earlier today. After reading the canned review, we made some suggested changes—we added real contact info at the top and broke the paragraphs into one-line chunks so a scanning program wouldn't identify them as paragraphs—and re-submitted it. In under three minutes, we got back the same review with the exact same tips.
Here's the canned response. Voila—now you don't have to give CareerBuilder your email for no good reason.

(Robot copping a squat: thraxil)
Post a comment
Comments:
This is so typical, I am surprised people are even surprised about it.
Companies can make up to fifty cents per valid email address + name combination.
NEVER submit your main email address to an automated service like this unless you're sure it is what it says it is.
People are so trusting!
Did it say "We guarantee that this resume will be reviewed by a human?"
This is almost as bad as people who submit their username and passwords to social networking sites to get their address books.
@chatterboxwriting: Then again most of the resume writing/review services suck too, so it is hard to criticize them too much.
@dequeued: To be fair, it's not like this is a webpage hosted on geocities.com or something. This is (or was) a legit company.
@SoCalGNX:
I can't avoid Monster. The online version of the job classifieds in my local paper is through Monster.
I did up a short and absurd fictional resume with all sorts of errors using a disposable e-mail.
John Picard
1147 W 47 Street
Apt. 4G
New York, NY 10017
Education: BA in Advanced Drinking Bob's University and Truck Stop, Lodi, NJ 1998-1999
Experience:
May 2004-March 2009
International Drainage Commission, Springfield NA
Managed international toilet flow monitoring programme, Australian division
August 2002-May 2004
Third Basemen, New York Yankees, Bronx, New York
Played an important role in defense
Assorted crotch grabbing
December 1999-August 2002
Supreme Allied Commander, NATO, Brussells, Belgium
Managed a large amount of people
Bartending duties
Coached hockey team
I got this reply several seconds later:
Dear John Picard,
A well written, attention grabbing resume is crucial to getting an interview. It is important to be concise, highlight your qualifications, and present yourself as a proactive employee. Recruiters will only briefly skim your resume to determine if you are worthy of an interview. Therefore, it must be easy for recruiters to find the information that sells them on you.
In order to more effectively showcase your skills and abilities, we recommend making the improvements that we list below. If you need help making these improvements, the experts from cbResume are here.
* Make sure your resume isn't sparse
* You should show off the breadth and depth of your experience with a resume that covers at least 75% of the page. When a recruiter glances at your resume, you want their first impression of you to be a positive one. If at first glance your resume appears sparse, a recruiter might assume that your skills and professional experience are as well. It's imperative that you provide enough information to pique a hiring manager's attention.
* Quantify your accomplishments
* Recruiters look for candidates that quantify their accomplishments. This shows that you know how to measure the results of your actions and provide value to an employer. It is fairly simple to write that you improved something; however, a hiring manager wants to see by how much you improved it. Also, keep in mind that what you accomplished is much more interesting than your daily responsibilities.
* Use action verbs
* A resume filled with action verbs gives the impression that you are someone with a "can do" attitude. Your resume vocabulary sends a message of its own. Make sure that message isn't that you are a passive employee, but a proactive one who will drive results.
* Include a quick synopsis of what you have to offer
* When an employer glances at your resume, what will they see? A brief summary of who you are and what you have to offer? If not, you might get passed over. We recommend that you grab the hiring managers attention with a brief overview of your most impressive and relevant strengths.
* Don't forget to include all of your contact info
* Once you wow the employer with your resume, make sure that he/she can reach you. Don't forget to include your phone number, e-mail address, and home address. You want to make yourself as easy to contact as possible. Let them choose their preferred method of communication.
* Keep contact info at the top
* Your contact information should be easy to find. You don't want to make a hiring manager strain to find it. So, keep all of it at the very top of your resume. If a hiring manager can't contact you easily, unfortunately they might not contact you. Make it easy for an employer to call you and request an interview.
* Include your first and last name in the file name
* In order to prevent your resume from getting lost on a hiring manager's computer, we recommend that you use both your first and last name in the file name of your resume. If you use a generic file name like "Resume{2}", it makes it difficult for an employer to locate in their "my documents" folder. You should position yourself as the easy to hire candidate - easy to contact with an easy to find resume.
After you re-write your resume, don't forget to check your spelling, grammar, and punctuation before using it to apply for a position. More often than not, people overlook their own spelling and grammatical errors. We recommend having several trusted friends and colleagues review your resume to verify that it is easy to understand and free of inconsistencies and minor mistakes. If you would like help re-writing your resume, just let us know.
Keep in mind that your resume is a marketing tool. You must display only the most pertinent and impressive pieces of your experience. cbResume, CareerBuilder.com's professional resume writing team, can prepare your resume to make a positive first impression. We are experts in the field and know how to craft a resume that will get you interviews.
Sincerely,
cbResume
Now, where have I seen that before?
I had a problem several days ago with Dice's search mechanism not accepting my zip code. When I tried to type mine in, it would replace it with the request to enter the zip code. When I got a drop down menu after entering the first 3 digits, mine was not in the list.
I submitted a tech support inquiry about it. I was guessing they just didn't include the zip code of my small town in their database. Then I got email:
We saw you registered today on Dice.com - glad to have you on! We also noticed you didn't post a resume - 80% of employers search our resume database before they post a job.It takes only two minutes to add your resume - post your resume here.
Please reply to this email if you have questions, need help, or want to locate your login credentials.
Thanks,
Dice Customer Support
TechSupport@dice.com
I didn't subscribe. I just submitted an inquiry. It took 3 tries, but they finally deleted the account they created. And they did fix the zip code.
When are we going to have companies whose business models do not include pooping on people?
@dequeued: "Did it say 'We guarantee that this resume will be reviewed by a human?'"
Our Resume Review team has had a chance to review your resume...Unless you assume that their "team" is a bunch of robots, I think it did say "will be reviewed by humans."
It sounds like a psychic's cold reading. Throw out some vaguely relevant information and the mark - I mean, CareerBuilder user - will fill in the blanks in his own head and think he's received a personalized review.
If they have a live chat function, I'll bet it's a version of the ELIZA program.
@xrmb: Ladders is a huge farce/joke! We tried it when recruiting certain developers, and it was clear that ladders is the Ashleymadison of job sites..
@MissedTheExit: I wondered that too. If you can't use first, second, or third preson references, are you stuck with using the royal "we"?
This is nothing but a lead-generation gimmick. Put up a "free" tool that cost them maybe one hour of development time to create, and then spam the hell out of everybody who signs up with automated messages.
There's nothing wrong with providing a free tool to people and then marketing to them, as long as you don't misrepresent the nature of the tool and disclose how you will be marketing to them.













Hmph. I review resumes and cover letters as part of my business, and I'm losing business to THIS? This advice can be found in any resume writing book; you're better off spending your time reading a resume writing book than you are wasting it sending your resume in for this "review service."