Readers who had problems with the Quiznos million free sub campaign and wrote in to the email address the sandwichery supplied to Consumerist report they’re receiving $5 gift card in the mail along with a letter of apology from the marketing director. One reader reports that on the back of the card it says that a $1 service charge gets applied to it each month you don’t use it. To see what some franchisees are saying are the *real* reasons for the problems, check out the comments section on this post at UnhappyFranchisee. Quiznos’ letter is posted inside.
PREVIOUSLY:
Why The Quiznos Free Sandwich Promo Burnt Some Customers
Troubles With Redeeming Quiznos Free Sandwich Coupons
Free Quiznos Subs
(Photo: Ben Popken)
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What are you going to get at quiznos for $5 including tax besides one of those tiny homoerotic torpedo things. Certainly not the same quality as the sandwich they already cheated us out of.
@ShrikirtiHaele:
Two drinks?
@ShrikirtiHaele:
Ummm… Does it matter? Free is free. Can a person really be that upset about not getting something from a promotional campaign?
@Terraxsu: True, but he’s right in a sense. There’s a reason I go to Quizno’s only maybe once a year. My favorite sub, the Honey Mustard Chicken & Bacon, is about $10 after tax. Just the sub. And it’s about the same amount of food you get at subway.
@Moosehawk: The promotion was for a FREE SUB. The $5 will not cover that. That’s a problem.
@dragonfire81:The promo sub was the cheapest one available. It was a value sub or something. They wouldn’t let me redeem it for one of the better sandwiches. So yeah, it was a little misleading. I think I’ve been to Quiznos 3 times in my life. That will probably be my last.
@Moosehawk: You know, there is a “regular” size, fatass.
@ShrikirtiHaele: You just had to go and bring up one of those new long and thin ones that I just crave to have in my mouth. Hope I don’t get the extra mayo spattered across my face.
@undefined: @ShrikirtiHaele: Never fails to find someone that bitches about something free.
@ShrikirtiHaele: The free sandwich they were giving away only cost $5. So this would be equal in value to the free sandwich coupon you were getting.
I’d say you could get a bag of chips and a drink, but that’s still slightly pushing it at Quinos..
The title says gift cards, but the summary says $5 off coupons. They are not the same thing. The franchisees can’t turn down the gift cards, but they could turn down coupons.
I got mine the first time around. And that sandwich was gooooooood.
The sad thing is, if you did use that $5 gift card to buy a sandwich, they are still making a profit off of the remaining cost to you out of pocket.
@slickdealer:Read the resources listed above. They paint a very dire picture of promotion and what it means for franchisees. They deserve to make a little money given how royally Corporate screwed them.
did you guys who emailed get an acknowledgement that they received your email? i think they probably just ignored me.
No acknowledgement fo rme. I thought they forgot about me as well, but I received my g/c in the mail the other day. Also the back of the g/c says the $1.00 charge is after 24 months of non-use.
With all the information floating around, I don’t know why anyone would become a Quizno’s franchisee without having a gun put to their head. The preponderance of negative stories make it sound like a virtual lock to be a money-losing proposition.
I love Quizno’s and would go to it sooner than almost anywhere else…
In fact if Arby’s hadn’t bailed from the Boston area, Quiznos would be Number 3 on my list.
Currently without Arby’s, BK is Numero Uno followed by Quizno’s, followed by D’Angelo’s.
Knowing the owners helps a lot, knowing the workers ensures good quality attention to my sandwiches…
Quiznos is overpriced and in the ones that I have been in the people are rude and nasty. second only to Best Buy.
both the stores,along with others,should educate their people to be less rude and demanding. sales are made by an agreement between two parties,not demands.
As an older adult, I resent the way that younger people think that we are stupid and don’t know what we want to eat or buy,and have to be told what to eat or buy..
My IQ is over 130 and don’t like the inference that I’m stupid…….
In California, a ‘gift card’ with a value of less than $10 can be redeemed for cash. I wonder how many Californian’s received these cards/letters.
If you think a franchise was ticked at not redeeming your coupon, what do you think they’ll do when you demand, under state law, the cash value of the card?
Could be interesting….
One reader reports that on the back of the card it says that a $1 service charge gets applied to it each month you don’t use it.
Yeah, good luck with that in CT, weenies…
I received my $5 gift card yesterday, used it today, now I’m done with Quiznos. Here in downtown Chicago we have choices thankfully, subway, Jimmy Johns (yum), Quiznos and Cafe Bacci that all serve some sort of sandwich.
My favorite down here is Soprafina Italian market, half price pizzas after 3.
@Cris Myers: Mmmm, Soprafina. I might just have a 4 cheese and mushroom pizza today!
WEE LOVE THE SUUUUUBS!!!
‘COS THEY ARRRE GOOOOOOD TOOOO US!
Oh wait….
I think Quiznos has the best imbroglio in town. It’s especially good with onions and tomatoes.
If they were smart they would have given out emails and e-gift cards, those are becoming more and more popular. I found a site the other day that makes it so much easier to find e-gift cards, its call http://www.giftzip.com they just link right to the sites, check it out.
got mine and intend to use it soon. There’s a quiznos not far from where I work.
glad I complained!
I got my $5 gift card in the mail yesterday so I decided to go to Quiznos for dinner. Well, guess what? They swiped the card twice and it didn’t work!!! I called Guest Relations to tell them, but the number they give on the letter is only to leave general recorded comments. You can’t get a live person at any number I’ve tried. I’m done with Quiznos. Yes, it’s only $5, but it’s the principle of the thing.
And as far as the monthly $1 fee goes, that only starts after 24 months of nonuse. Of course I found out on the automated line that my card had been activated in April 2007!
“Sorry we didn’t honor your coupon. Here’s another coupon…we really mean it this time.”
From the back of $5 apology gift card:
A monthly fee of $1.00 will be charged after 24 months of non-use until the card value is zero ($0).
So, yes, the value will begin to drop precipitously (relatively speaking) after 2 years. I’ll be using mine asap then, like others, ridding myself of Quizno’s henceforth unless they make a more public apology and commit to better practices in the future.