An international cellphone giant VS the big blue monster… what is your whim?
Here’s #8 Best Buy VS #25 T Mobile:
This is a post in our Worst Company In America 2009 series. The companies nominated for this honor were chosen by you, the readers, and seeded according to number of nominations. Keep track of all the goings on at consumerist.com/tag/worst-company-in-america. Download the bracket here.
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T=mobile helped me burn the backside of my house when I couldn’t call 911 from their phone…but I hate WorstBuy more than I hate shopping Costco on Saturday mornings with all the freebie stands and melty eat-beasts trough eating instead of shopping.
I had T-Mobile for 2 years and never had any issues with them. Their customer service was friendly, helpful, and not in India. The only reason I switched was because my parents offered to put me back on their Verizon family plan at no cost and I couldn’t turn that down. I would gladly recommend T-Mobile to anyone.
Best Buy’s laundry list of sins doesn’t need to be reiterated.
Best Buy. Why? 2 words. Geek Squad.
And t-mo’s not bad at all. There service has drastically improved over the years and there qualities of phones have gotten better.
Been with T-mobe and predecessor almost a decade and have asked for supervisor several times to compliment customer service agents.(yes, they DO speak English and are always friendly and knowledgeable). Even tho I’ve been after them a long time about direct payment of a fixed amount, like my car insurance, they still consider me a “valued customer” and recently indicated they will be upgrading my service to unlimited minutes at no extra charge. Is something big happening in the industry or are they just doing some price-matching…or maybe, like the agent explained, they actually are realizing how important customer retention is.
Even though they stole Magenta, I’m gonna still go with Worst Buy.
Anyone else go, “Too easy,” and check Best Buy immediately?
I did some contract work up at T-Mobile headquarters in Bellevue, WA. Not only were they the cheapest company insofar as providing training for their employees, but most everybody who worked there was rude. And these weren’t even the customer service employees.
The best part of that whole work experience was a Nordstrom Rack directly across the street and great sushi nearby.
@Datacloud: What department did you work in? I’ve worked there and found the exact opposite: no expense spared in training and the friendliest people I’ve ever worked with. The only problem they have are the corporate laptops are junk. Although, most people did treat contractors as second class citizens. They even enforced it with the yellow badges.
Best Buy-
I am STILL waiting for my laptop that was “sent in for repair” (missing for 5 years, now) while my desktop that was “fixed” SIX times for the same reason (despite your lemon policy) sits in the closet gathering dust.
Phone companies get more complaints no matter how good they are, because people deal with them constantly, and recieve variable monthly bills. The only other product I can think of like this is credit cards.
People don’t deal with Best Buy every single day, and don’t have a monthly bill with complicated charges from Best Buy. So, people are much more likely to have problems with phone companies, and the companies naturally have way more complaints (even if they’re not worse).
I don’t have T-mobile . . . why was Target in there as the worst company on one match up?
I am not sure T-Mobile should be considered an evil company. I know other people here have said the same thing. I have had great experiences with them. They are a good company in an evil industry though. My experience is that they have been the exception. Their service (coverage) my lack simply because they are not as large as others, but they make up for a lot with great customer service.
I have the best deal in the country on my prepaid cell phone with T-mobile. 1000 anywhere anytime minutes for $100. They have always been quick to help me if needed.
I sometimes call T-Mobile’s 611 when I’m bored or sad. They always make me feel better.
I’ve had T-mobile for two years now. I’ve found the service to be quite good. They quickly replaced one of my phones that went bad. I’ve used my phone in other countries with no problems.