Target: For Want Of A Shoe, A Customer Service War Was Lost

Target sold Shawn a defective shoe, and then gave him defective customer service when he tried to get exchange it for a functional shoe. Here is his amusing story, which he was kind enough to submit already written in the third person.

Shawn H., of Charlotte, NC purchases a pair of shoes from his local Target store. Having worn the shoes for only two days, the stitching in the RIGHT shoe becomes defective and begins to unravel. Mr. Harris does what any self sufficient individual would do and pulls the leather parts together with a tie from a loaf of bread to hold the shoe together until he can return the defective shoe(s).

Upon arriving at the original store where the purchase was made, Mr. Harris wearing the funny looking shoe(s), finds out that the store did not a replacement pair of shoes in his size. He inquires as to what other Target stores in the area might have his size in stock. A pair is located by looking at the inventories of the local stores and off he goes approximately 15 miles to exchange the shoe(s).

Upon arrival at the second Target store, Mr. Harris can only locate one of the shoes (the other shoe apparently has been stolen) that would make up the pair. Surprisingly enough, it is the RIGHT shoe…..the same shoe that is needed to be replaced. Mr. Harris asks a store associate about getting approval to simply exchange shoe for shoe and he will continue on with his daily routines. This apparently is “not permitted” because Target would not get credit for the defective shoe(s) unless they received a complete pair in return. Mr. Harris asks to see the store manager to pursue the matter further. The manager repeats the story about Target not getting its credit, regardless of the customer’s happiness. Mr. Harris then is asked to wait while the matter is elevated to the corporate level. Shockingly, the same story is repeated…..Target will not get its credit if a complete pair of shoes is not returned in exchange for the one and only shoe that is needed. (How does Target expect to sell one shoe is now quickly becoming the question.)

The store manager, admittedly joking, remarks that everyone else probably would of walked back to the shoe department, slipped of the defective shoe, (the one being held together with a tie from a loaf of bread) and put on a new replacement and walked out the store. Mr. Harris, disagreeing with that solution, is then told he is welcomed to drive to any of the other Target stores in the local area to seek a replacement pair of shoes. For his trouble, Mr. Harris is given a $3.00 gift certificate, just about what it cost him in gas to drive the store in the first place.

So the question is………What would you do, if you were in his ……ahem…shoe(s)?

Cool, Target, you’ll get your shoe credit and lose a customer, who may have, perhaps, purchased multiple shoes throughout his life at your store.

(Photo: Scurzuzu)

Comments

Edit Your Comment

  1. Oranges w/ Cheese says:

    I, personally, would have refused the ridiculous pay off of $3 and told them I’m never shopping in their store again. Then I would’ve bought from Zappos.

    • edwardso says:

      @Oranges w/ Cheese: there is a big difference in price between target shoes and Zappos

      • Oranges w/ Cheese says:

        @edwardso: I know, mostly because the shoes on Zappos are also brand name shoes. However, if you buy your shoes from zappos and one decides to die on you, I’m pretty sure they’d give you TWO new shoes, instead of giving you $3, a headache and telling you “we can’t help you”.

    • Zorantor says:

      @Oranges w/ Cheese: They call those $3 deals “apology coupons,” or at least they did when I worked there. I most often saw them used as a way to satisfy unreasonable customers who won’t let an issue drop.

      I’d be a little insulted if I were this guy.

  2. GrandizerGo says:

    So the store manager basically authorized him to steal from the store…
    Hmmm, spilled acid on my new left sneaker, no problem, I’ll just go back to Target and replace it from the display rack…

  3. NotATool says:

    Umm…I would return the defective pair of shoes and be done with it. Then, as the above poster said, buy elsewhere.

    Of course, the OP would have done well by not wearing the pair of shoes he wanted to return. That would have given him a little more flexibility…

    • snowburnt says:

      @NotATool: it kind of sounded like he wore the shoes to the store…

      • NotATool says:

        @snowburnt: That’s what I’m saying…don’t wear the shoes to the store when you want to return/exchange them. Kinda makes it hard to just return them if it comes to that.

    • u1itn0w2day says:

      @NotATool: I agree if for no other reason than milage the involved .

      I only bought Target shoes once in an emergency and the vinyl leather or what ever started to go after about 3 months of wear . I also have trouble find wider widths or shoes that fit period .

      I see the stores point though about receiving credit but they also should’ve checked for the missing shoe if the dept was anything like the picture .

    • belch says:

      @NotATool: I slipped and fell in a puddle of mud, ruining the very pants I was returning.

      • BlazerUnit says:

        @belch: Isn’t that from the Seinfeld episode where Newman, Kramer, and J. Peterman ‘bought’ stories from each other? Funny.

  4. ElizabethD says:

    When can we start asking “Who buys crappy shoes from Target, anyway?” ?? (heh heh)

    • so_gracefully says:

      @ElizabethD: Well, a lot of people, because they cannot afford the highly-priced shoes at other stores.

    • Zorantor says:

      @ElizabethD: I’ve had similar experiences with shoes from Target falling apart, and I’m wondering which brand he bought.

      Was it Mossimo? I think that’s a Target exclusive brand. I bought a pair of those because they were inexpensive and looked alright, but within two weeks the leather was starting to tear and the right sole had literally broken into three pieces.

      I guess you get what you pay for.

      • AlxFherMana says:

        @Zorantor: I personally think Target shoes are overpriced for what they are…I’ve never found a comfortable pair of shoes there, and nothing — except for maybe slippers — for less than 30 bucks…I think that’s too much for uncomfy shoes.

    • calquist says:

      @ElizabethD: Me. All the time. Their shoes are cute enough to wear to the bar, but cheap enough that I don’t mind the wear, tear, spillage, barf, bar smell, and other oddities that come up by wearing them out.

    • oneandone says:

      @ElizabethD: I’m a little picky about shoes, and have given up on Target for footwear. That said, one time when I had a shoe emergency – rushing to make a train, and 1 sandal I was wearing snapped in half while I was walking to the metro. There was a Target nearby, and their budget- and size-friendly shoe selection saved the day.

    • Brunette Bookworm says:

      @ElizabethD: :) I’m wearing a pair right now. Oddly, I’ve never had a pair of any of their shoes break, but I also work at a desk so I’m not doing a ton of walking in any of them.

    • HFC says:

      @ElizabethD: Well aren’t you just Little Miss Fancy-Pants? Sounds like you’re upset that your name might be released for keeping your AIG bonus.

      Is it a shock that some people don’t buy the exact same things that you buy at the exact same store where you shop? Not everyone wants to spend $100 on a par of shoes. That’s why there are so many discount shoe stores in business.

      I’ve never bought a pair of shoes from Target for myself, but my wife has; she doesn’t mind wearing cheap shoes on the weekend. We buy plenty of shoes for my daughter there, because children tend to go through shoes much faster than adults.

  5. Thaddeus says:

    I love the fact that the manager said, in so many words, he should have just stolen the good shoe and been done with it.

    You heard it here first folks: Target managers don’t care if you steal as long as you leave something of equal comparison in its place.

    • krispykrink says:

      @Thaddeus: Considering that Target has one of the nations largest private criminal loss prevention/forensic labs in the country, maybe the manager knew the guy wouldn’t get far?

      • snowburnt says:

        @krispykrink: because they’d chase the guy down over a shoe who’s partner the store already let get away

      • britne says:

        @krispykrink:

        “Target has one of the nations largest private criminal loss prevention/forensic labs in the country”

        cite your source?

        (yay for reply!)

        • krispykrink says:

          @britne: Main source is personal experience. Several police dept. actually contract their private forensic labs form time to time. Their head guy is former FBI along with several other’s they employ. You can google it for more details.

        • s25843 says:

          @britne:

          Wikipedia has the details (search for target)

  6. krispykrink says:

    Sounds like that $3 out of court settlement just voided his right to refund or replacement of defective shoe.

    • Zorantor says:

      @krispykrink: Nope, those are just pre-printed things that they keep a stack of at the Customer Service desk. They call ‘em “apology coupons” and use them to shoo away anyone who complains for too long.

      • h3llc4t, breaker of office dress codes says:

        @Zorantor: We were given a pair of them once when some batshit woman in the Target parking lot almost slammed into my car and then screamed at me. We tried to give them back (it wasn’t Target’s fault) but they wouldn’t take them. I will always appreciate Target’s “Sorry You Had To Deal With The Crazy” coupons.

  7. DeeJayQueue says:

    Here’s how I would have handled it:

    Me: My shoe seems to have come unraveled. Can I have a new pair?

    Target: Sorry, we only have the one shoe, the other one must have gotten stolen.

    Me: Ok, great, that’s the one I need anyway, and it’s even in my size! Why don’t you just trade me shoes?

    Target: Can’t do that, because we won’t get credit for sending back just one shoe.

    Me: Ok, well, that’s what you’ve got now. One shoe. Fixing my problem won’t change yours. You can’t sell just one shoe, and you can’t return just one shoe, whether it’s defective or whole. You might as well just make me happy, since you’re going to have to eat that shoe anyway.

    Target: Can’t do that…

    Me: Ok look. It comes down to this. I’m a customer, and I’m not happy. You as a manager can either choose to provide me with good customer service, by fixing my problem, which will not impact your store at all, OR, you can continue to try to make me upset, in which case I will return both shoes and then you’ll have to send the defective pair I’m returning back, impacting your business, AND you’ll still be left with one stray shoe. On top of that you will have lost a customer and incurred a great deal of negative word-of-mouth advertising. In the current economy, where Wal-Mart is eating your lunch, I don’t think negative advertising of any kind is the kind of thing you want to generate, especially since you have the chance, right here, right now to turn the situation into a pleasant one. The choice is yours.

    • hairyseaword says:

      @DeeJayQueue: Perfect way to handle it.

    • Chumas says:

      @DeeJayQueue: Excellent response.
      However it lacks the viceral “F*ck you” of just whipping out the ol’ wang and pissing on the managers shoes.

    • revmatty says:

      @DeeJayQueue: Exactly correct. Don’t know why OP didn’t point this out.

    • crunchberries says:

      @DeeJayQueue: Bravo. I especially liked your inclusion of ‘The choice is yours’ at the end; it puts the onus of responsibility square on the manager’s shoulders where it belongs. No pussyfooting around there.

    • gparlett says:

      @DeeJayQueue:
      Target: Don’t know why you didn’t just steal the replacement shoes, that’s what I would have done. Well I guess that’s because you didn’t realize how incompetent I was at your job and how much crap I was going to give you.

      Me: I’ll be back in your shoe department for about five minutes.

    • runswithscissors says:

      @DeeJayQueue:
      Well put (and hypothetically said), but I’d have to imagine it would have gone like this:

      You (continued): …current economy, where Wal-Mart is eating your lunch, I don’t think negative advertising of any kind is the kind of thing you want to generate, especially since you have the chance, right here, right now to turn the situation into a pleasant one. The choice is yours.

      Target: Can’t do that…

      You: (any amount of logic and reason)

      Target: Can’t do that…

      • trujunglist says:

        href=”#c11631021″>DeeJayQueue:

        You: Please, just let me return this shoe for the love of god and get the replacement shoe!

        Target: Can’t do that, but you COULD theoretically possibly just go back there and you know, take the shoe…

        You: Can’t do that…. because.. then.. I’m stealing, but not really.. i’m.. exchanging… but i can’t….

        Uhh, why the fuck not?

  8. Chairman-Meow says:

    What do you really want the store to do ? The return policy for the manufacturer is that Target will get a refund only if they have both shoes. Now that the store only has 1 shoe, it is likely that they can write that off as a loss due to theft.

    If this is the case, then I cannot fathom why the store manager simply didn’t just exchange the 1 shoe anywas since it is going to be a write-off.

    *shrug*

  9. I_am_Awesome says:

    It is rather funny that they wouldn’t exchange the shoe, even though they wouldn’t get credit for the one shoe anyway. Did anyone think that maybe the missing shoe from the box was the display shoe? I hope they checked that.

  10. PriceIsWrong says:

    This is one of those cases where I would just return my newly defective shoes and tell Target to suck it.

    I’ve always liked Target, even after I got fired for my own childhood stupidity in college, but that is exactly how a business loses customers.

    Seriously, at this point the store in question is already going to have shrink (loss of product) with the one missing shoe. The least they could have done is help the guy out.

    It also worries me, because it could easily be any of the locations I shop at in Charlotte.

  11. savdavid says:

    Every time I try to read this page NORTON comes up and says this is a suspicious page and blocks it. I am writing this quickly before i am blocked again. Strange.

    • Rectilinear Propagation says:

      @savdavid: Try blocking the ads with AdBlocker Pro. It fixed the problem I was having with the reply button. I have no idea why ads would screw up my ability to reply but they did.

      Which is a shame because the Consumer Reports ads were actually relevant to my interests.

  12. Darrone says:

    Yea, honestly, just steal the shoe, and leave your defective one. Rebel justice is still justice.

  13. j-o-h-n says:

    They need a more creative customer desk at his Target.

    Recently we bought several food items from Target and got an error when paying with our atm card, so we then wrote a check — sure enough, the next day we see that they both got posted.

    We took the receipt and a print out of our bank statement to the customer service desk and they thought about it for a bit and then just did a “return” for every item on the receipt and handed us the cash.

    Later I stopped by the facilities, so in a way, they did get the merchandise returned. :)

    • I_am_Awesome says:

      @j-o-h-n:

      You’d run into a problem if you actually needed to return anything on that receipt. But if it was only food, that’s no big deal.

  14. Gtmac says:

    About $3 of gas for 15 miles to the new store? what kind of car is Shawn Harris, of Charlotte, NC driving?

    • Murph1908 says:

      @Gtmac:
      One that gets…um…15 miles to a gallon?

      Factor in the ‘about’ and he might be driving a car that gets 20 miles to the gallon?

      Or, if we’re talking round trip, a car that gets 30 miles to the gallon?

      Nothing to see here.

    • Anonymous says:

      @Gtmac: 15 to, 15 back, so 30 miles, give or take which means, with current gas prices, what, about 20 miles per gallon? If this is city driving, there are quite a few cars that get 30+ highway and around 20 mpg city.

    • failurate says:

      @Gtmac: He’s driving a 2002 Dale Earnhardt Signature Edition Chevy Monte Carlo, of course.

  15. Bye says:

    The screwed up thing is, Target won’t be getting their “shoe credit” because they still only have one.

  16. Murph1908 says:

    I’d have probably walked out barefoot.

  17. vladthepaler says:

    Shawn: Try buying your shoes from zappos. Great customer service, and you won’t use up any gas.

  18. jessi5000 says:

    I’d just return the pair for a refund under the basis that they are defective. Target has let me return damaged goods before – for instance, a pair of flip flops that fell apart after 2 wears.

  19. pecan 3.14159265 says:

    If I were the OP I wouldn’t have worn the defective shoe to Target. I mean, what if they didn’t have stock?

    I’m not sure why he didn’t just bring the shoes with him…

    Unless he needed the shoes absolutely NOW, he could have called around first, or asked when they think they might get them in stock. I can see if they’re either the OP’s only shoes (what did he wear into the store to purchase them?) or if they’re shoes he works to work and they’re the only kind he has…

    The Target manager was endlessly and needlessly frustrating in this case. But I get what they mean…and it seems like such a small thing, but it’s better for everyone if the OP were to return the shoes entirely because one was defective and to get another pair…cause if he swaps out one defective (and worn) shoe for another, that prevents someone else from being able to buy a pair of shoes. Suddenly the store has an extra shoe because someone decided they wanted to just steal a replacement. The OP should’ve just returned them as a pair to get a new pair. It’s even that way, and helps out other people.

    • floraposte says:

      @pecan 3.14159265: That’s what the OP seemed to be trying to do, though. The first store didn’t have a replacement pair. The second store was supposed to have them in stock–that had been verified before he went there, and that’s why he made the trip. Since it turned out they didn’t have a replacement pair but only a replacement single, he suggested that as a solution instead. I don’t see that it makes much difference whether he brought or wore the shoes, since he’s not looking for a credit, he’s looking for a replacement.

    • corellia40 says:

      @pecan 3.14159265: I think you missed a bit. He wanted a new pair of shoes, but when he got to Target, the only new pair in his size was missing one shoe. That’s why he wanted to only trade in one bad shoe for one good shoe – because there only WAS one good shoe. The store was already in the position of having an unsellable extra shoe, which was the shoe the OP wanted.

      The store, which will have to write the pair off as theft anyway, wouldn’t agree to it because they couldn’t return a single defective shoe for credit. Basically, either way the store was out a pair of shoes, so they wouldn’t have lost anything if they’d helped the OP and let him have the single new, matchless shoe.

  20. Anonymous says:

    It should be obvious that if one shoe is defective, there is a strong chance the replacement would be defective. This may also explain why there was a shoe missing from the pair at the second store. Return the shoes and “walk” away. I am sure Walmart or Payless or Stein Mart or Kohl’s will welcome the business.

    By the way, proof read the article. There are at least 3 obvious mistakes that should have never made it to print. (Quality of service here?)

  21. econobiker says:

    Should have he looked for the one legged man wearing the left shoe to turn him in for theft?

  22. Eels says:

    I feel like they might have given him better service if he had not worn the shoes he wanted to return into the store. This is just common sense here. No manager is going to care about making a good impresion on “some guy wearing the shoes he wanted to return”.

    However, by the manager’s attitude I would have most likely returned the shoes and walked to my car barefoot.

  23. Eric Rhoads says:

    Why not exchange them for a different pair of shoes or a refund? Why do people who post these stories always seem to take the most difficult route possible. And really, who fixes their shoe with a bread tie and expects anyone to take it back. Good grief.

    • runswithscissors says:

      @Eric Rhoads:

      Excellent work blaming the OP, but you could have added in “His fault for shopping at Target”, “Why didn’t he do a chargeback?”, and of course “This is why I make my own shoes at home.”.

  24. Geekybiker says:

    Who wears in the product they are trying to return anyways? Especially something like a shoe? Come in with a box, return it and be done with it.

  25. TCinIowa says:

    A long time ago I worked as the chargeback person at a Target. At first any returned shoes got thrown into the trash compactor, then they got a giant bin on wheels that all shoes were tossed into and allegedly sold to some other company.

    It’s not like they’re going to miss 1 shoe in an avalanche of returned shoes.

    On the otherhand, if the 3 dollars was for 1/2 of the shoe purchase price, then WTF do you expect from a 6 dollar pair of shoes?

  26. B* says:

    He should have just switched the shoes right in front of the manager, who GAVE HIM THE IDEA to do so. Then walked quickly out to his car.

    Or returned both shoes and told them to go fork themselves.

  27. Cafezinha says:

    Oh god, that picture is giving me PTSD flashbacks of working the shoe department at Target. Even now as a customer, if I’m there and hear the distinctive “thwack” of somebody dropping a pair of flip-flops on the floor to try them out (and they never make it back on the shelf…ever…), I get a twitch in my left eye.

    • fjordtjie says:

      @Cafezinha: i feel that way and i’ve never worked at target. i don’t get what people are thinking. i am tempted to hit them with the shoes.

      • Brunette Bookworm says:

        @fjordtjie: Ugh, me too. I put the shoes I try on back where they are supposed to go. I hate trying to get through the aisles where people just left the shoes on the floor.

  28. Anonymous says:

    The problem is that managers at these stores do not actually think. They act as robots spitting out the canned responses they were taught in managers training. If stores like this actually hired problem solvers they would have to pay for them….hence higher prices, fewer customers. So, you get what you pay for, in managers and shoes.

  29. jake7294 says:

    If I were the manager I wouldn’t have exchanged this dipshit’s shoes either. Why didn’t he do what a normal, rational person does: Put the shoes (both of them!) in their box, grab the receipt, and head to the store for the exchange.

    “Mr. Harris” made this an issue, not Target.

    • floraposte says:

      @jake7294: The problem wasn’t his presentation, it was that they didn’t have a pair of shoes to exchange for his. His bringing the original pair in boxed wouldn’t have changed that. They just had the one shoe, which they wouldn’t give him in exchange for his one shoe, and which, understandably, he wasn’t prepared to trade for two shoes.

      • h3llc4t, breaker of office dress codes says:

        @floraposte: They might have been more amenable to skirting the rules if he’d brought them in in a box.
        I dunno, I’m only going on my past experience in retail. If someone walked in wearing a jacket, said “This jacket has a tear in it and I’d like to return it,” I’d be pretty suspicious. It’s probably irrational but still, it happens.

  30. Kounji says:

    Retail Management is a numbers game plain and simple. The Best Buy story that came out last week should have been a great indication of this. Managers are programmed to look at several things, which include sales numbers, employee hours and shrinkage.

    Basically when the first isn’t that good, managers will hone in on the other two. Any part time employee or recently laid off the retail employee can tell you about the second, but I always found the shrinkage game to be the most annoying. Essentially, that’s when you get all these A-hole exceptions to rules, and lack of going the extra mile for customers. All of these good acts cost, but the thing that is very small in the mind of these managers ( and its not all of them) is the impact of not doing right by your customers in times like these. I currently work as a call cent employee for a retail company and you wouldn’t believe how many issues we have just because someone at the store level, or in my own department fails to go the extra mile.

  31. Anonymous says:

    As someone who works for Target doing returns:

    This is a no-brainer. Let him swap out the shoe. People need to stop acting like simple returns like this are coming out of their paycheck.

    I completely side with Mr. Harris on this one.

  32. doggscube says:

    Target can be funny… I bought a Nintendo DS game off the rack, not noticing it was missing its cellophane wrapping. Viola, no game inside. I took the case and receipt right back and they exchanged it with no problem. I was pleasantly surprised.

  33. fjordtjie says:

    i would have returned the defective shoes, had them put the left shoe from the return in the box with the non-defective shoe in the store and bought them with the $3 gift card.

    if i read it right, they wore the shoes to the store, so just returning it wouldn’t have been an option without another trip home and back to the store.

    if they refused to let me buy the pair of perfectly good shoes, I would have contacted corporate. first about shoes that can’t make it 2 days without breaking, and second about the situation regarding the exchange of said shoes. both shouldn’t have happened.

  34. DanGarion says:

    First off, you guys need to work on writing “news” articles, not short stories, the wording throughout the article was agitating.

    As for the person involved in the article, who the hell wears shoes they are going to RETURN to the store, what part of sense does that make? If they had just wore different shoes, I’m sure target could have just gave them a credit back (since the item was used a credit or exchange would be in line, instead of a full return).

  35. DailyDriver72Imp says:

    That is what happened when you buy Shoes at Target.

  36. Anonymous says:

    I found the stolen shoe

  37. Japheaux says:

    I once went out with a girl with a wooden leg…but she broke it off.

    She most likely has the other shoe. Seriously…

    I would just return the shoes for a full refund. I like DeeJayQueues response, but all you will do is confuse the manager. If he/she cannot understand and make a basic business decision, they will never understand it when you try explain it to him/her.

  38. MissPiss says:

    Gotta love Target. Cheap made in China junk in a “upscale” setting. The place you go when you’re sick of Walmart!

  39. Felix the Cat says:

    Nice file photo from your site, I used it in my blog a couple of months ago to illustrate a point: [www.targetfiling.blogspot.com]

    Remember folks: TARGET SUCKS!

  40. notgoodenough says:

    If Target only have one shoe, how will they get their credit anyway? It’s a write off just like their customer service.

  41. SillyinPhilly says:

    They aren’t going to be able to sell or return the one shoe that they have left anyway. Give it to the customer.

  42. junip says:

    how about the OP returns his pair of shoes, in exchange for his old left shoe (now in target’s possession) and the undamaged right shoe that target already had. He would have returned two shoes in exchange for two shoes. (:
    Never mind that the left shoe is the same one he already had..

  43. joellevand says:

    I think I heard this story once, except it went something like this:

    “Well, I’m on the phone with Bob Saccamano, and I realize right then and there that I need to return this pair of pants. So, I’m off to the store. …So I’m waiting for the subway, It’s not coming, so I decided to hoof it through the tunnel. Well, I don’t know if I lost track of time – or what, but the next think I knew, I slipped – and fell in the mud. Ruining the very pants I was about to return.”

  44. baristabrawl says:

    Has anyone said this: Who buys shoes at Target?

  45. Kitteridge says:

    Return pair of shoes (including defective one).

    Get store manager (he’s an insider man) to do the swap so you have two good shoes.

    Repurchase shoes.

    Have manager place defective shoe on shelf (sans twisty-tie). No one noticed before now, no one will notice later.

    Move on with life.

    I’m not saying this would work either, but at least it could have squared things with their paperwork fetish.

  46. AL Briones says:

    So the question is………What would you do, if you were in his ……ahem…shoe(s)?

    Why didn’t the guy just get his money back? I see it as…”Hey, don’t have your shoe in stock.” Its not Targets fault, nor the guy fault either. Just get your money back.

    And yes, why would you buy shoes at Target? Are these shoes that cool, that you would drive to another Target?

  47. esc27 says:

    I wouldn’t wear the shoes to the store, and when the exchange failed, I’d just return them. No sense hating an otherwise good store (assuming I like this Target) just because of some corporate bureaucracy.

    I might suggest that the sales return person take all three shoes out of my sight, switch the shoe, remark that s/he doesn’t see the problem and ask if I still want to do the return.

  48. UrIt says:

    i think he’s an idiot. of course somewhere isn’t going to give you half the product. if you ate half a burger do you expect the place to give you the other half if you drop it? goodness. why do people feel they are cheated when people just follow the policy? they didn’t make the policy so why are you giving them a hard time for upholding it? it’s like ragging on a policeman for give you a speeding ticket when you were going 65 in a 30.

  49. BlazerUnit says:

    Refund.

    I know this is procedural complaint, and that the OP should get some satisfaction from a request that isn’t unreasonable. But even if Target had the highest quality shoes to sell, would it really be worth it to go through so much trouble for one pair of shoes?

    It’s like when I go to eat fast food. I know any super special request is going to increase the chance of getting my order wrong, and the last thing I want is to angered in the pursuit of comfort food. So I’ll leave the ‘custom’ stuff in my hands–I’ll put in the extra ketchup and remove the onions. And since I don’t like a lot of salt, I’ll limit my fries to a small order.

    It’s too bad the shoes were defective and there wasn’t an easy replacement. That’s cool, just give me my money back for the trouble–I’ll pick something else that will work. Because I can’t really believe there wasn’t another pair of shoes (in another chain store altogether) that wouldn’t work. Caving and compromising, yes, but not to the point where soaks up my time or sanity.

  50. ashabanapal says:

    As a Target shopper in Charlotte, I would really like to know which stores were involved.

  51. tworld says:

    I would have put the shoes back into the box and returned them as defective. Then buy a new different pair, since the original selection was poorly made.

  52. bcsus83 says:

    yet another reason I don’t shop at Target. Their customer service leaves a lot to be desired.

    I would’ve asked if they’d let me just return the shoes, then. And then taken my money to another store.