Best Buy Not Honoring Price Match Guarantee

Not to be outdone by all the negative publicity Office Depot is getting over their “not in stock” lies, Best Buy stores in the New York area have been uncovered refusing to price match TV prices in accordance with their official policy. When pressed, the sales associates said that the TVs weren’t covered due to imaginary exclusions that aren’t included in the official policy language. An employee at one of the stores gave in, but then made up a new imaginary policy that said free delivery would cost $100.

“National Retailers Not Honoring Sale or Price Match Policies” [HDGuru.com] (Thanks to DLorean!)
(Photo: Ian Muttoo)

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  1. Silviu Istrate says:

    I have noticed recently that they really try to fight people trying to get a fair deal. Unfortunately they don’t let up until you get frustrated and purchase it OR just leave.

    I thought money was important for companies in these hard times!

  2. MyPetFly says:

    You know, if I was a Best Buy/Office Depot/WalMart/Target/any-other-big-box-store employee making a pitiful wage, I wouldn’t whore myself out by trying to cheat customers. (I wouldn’t whore myself out like that for any company, actually.)

    • David Meadows says:

      @MyPetFly: Sometimes they might be forced to do it by management. Although some people are just A-holes on their own.

    • valueofaloonie says:

      @MyPetFly: You do realize that it’s usually “follow these policies or get fired”, don’t you? I don’t know about you, but to me…a job is a job.

    • jake7294 says:

      @MyPetFly: Don’t get on your high horse saying you wouldn’t work for one of these companies. Some people just want to feed their kids, and sometimes that means working at a big box store.

    • MyTQuinn says:

      @MyPetFly: I don’t recall ever getting a price match that didn’t require a manager’s approval. Refusing to price match may be a distasteful part of the job, but there is probably pressure to do so at all levels. That pressure ultimately lands on the sales associates, bouncing back to a manager only when a customer refuses to be a pushover.

  3. knightracer says:

    My last experiences (Circuit City, Best Buy, Fry’s) trying to get price matches have all been horrendous experiences, having to fight through various excuses. The stores will even deny having price match policies. It’s easier to just buy things online on Amazon and Newegg. Unless I need something immediately, I don’t even want to bother with the big box stores.

  4. Odaecom says:

    Best Buy has always been a pain to get them to price match, especially when its a Fry’s ad.
    I found the TV I wanted at Best Buy then went online called their 800 number, placed the order got the free shipping and setup. No hassle.

  5. mbnovik says:

    Believe me, Best Buy is so much worse than Office Depot. Last year they were clearing a desktop. The price was very good. A friend of mine bought it in Chicago area Best Buy and recommended it to me. I was very excited. It was out on line, but our local area Milwaukee Best Buy had it in stock and had 6 of them. I went to pick it up, but they didn’t want to give me a price match from their own store under the lame excuse that it’s a different market. Aholes…

  6. I_am_Awesome says:

    Why bother fighting with them? Just buy it at the store that advertised the price. Don’t give Best Buy the sale.

  7. silver-bolt says:

    @Mypetfly: If that was your only job, and lying to customers was the only way to keep that job, I bet you would be lying right through your teeth.

    • MyPetFly says:

      @silver-bolt:

      Not a chance. I have more self-respect than that. I can understand they need the work (as do I), but I’m not going to sell my soul for anyone.

  8. silver-bolt says:

    @ Mypetfly, so when your options are starve/be homeless, and lie at work, you rather starve?

  9. outphase says:

    Circuit City had a 110% policy in place, but I rarely ever got the extra 10% difference. The manager would always make up some excuse. They seemed more worried about not giving a deal than making a sale. Oh well, Circuit City is doing fine without my business… oh wait.

  10. twophrasebark says:

    I have never seen a NYC retailer honor their price match guarantee. Ever.

    I even once had a Staples district manager tell me that Office Depot wasn’t one of his competitors and then walk away.

    • ichiban1081 says:

      @twophrasebark: Same thing happened to me a few years ago trying to price match a printer for my wife when we were still in the dating phase. From then on I found slickdeals and don’t bother even going into retail stores unless I really have to.

  11. Chris Bloyd says:

    I gotta say, I recently had Best Buy price match Costco on a plasma tv. I would have bought the tv at costco, but I don’t have an American Express and that is all costco accepts for credit cards. But it took a little bit of time, and a little haggling as the Costco price was $200 under Best Buy cost. I ended up compromising with the manager right in between the Costco price and the BB cost (almost $800 below the BB retail) because Costco was closed when I went in, and I didn’t want to come back while I had BB agreeing to price match costco.

  12. ScubaSteve says:

    I may actually in the middle of this now.

    I bought a TV from bestbuy.com a little more than a week ago for $1599…and then picked it up at a local BB.

    Since then, I have checked the price on their website each day, which I planned to do during the entire return period. Two days ago I noted that they dropped the price $100. I checked their terms and conditions and noted that I was entitled to a refund for the discount amount since:

    1) I was still in the return period
    2) The new price is not the result of a clearance
    3) The product is still in stock

    Since I bought it online, I had to call. Their policies do not allow me to appear in-store and request the refund…so I called.

    The helpful CSR took my information and submitted a claim to their Credit Department for investigation. I was told that such investigation will take 21 days. Of course, by then, I will be out of my return period and will have no recourse if they say no. I called back the next day with my claim number to verify the status and was told that they had the claim and that CSR also verified the 21 day duration for an investigation.

    I once purchased a Tivo at a BB retail location and noted the price went down by $50 while I was in the store about a week later. I didn’t have the receipt, but the helpful person at the returns desk stated that I didn’t need one…and just took my credit card, used it to locate the transaction, verified the price difference, and immediately credited my card for the difference.

    I’m not sure if the biggest difference is the change in the economy, their policies, or the fact that I bought online, but I am disappointed. Perhaps that perspective will change in three weeks or so. Perhaps not.

    • christoj879 says:

      @Munch: Can you do a return/rebuy to preserve your ability to return?

    • MitchV says:

      @Munch:
      Make sure you get a case number associated with your phone call. The last time I purchased anything from BestBuy, they told me the same story… at the end of the “research period” I called them to find out what was going on. They claimed not to have a record of my first call!

      They rep was aware of the promo that was going on at the time of my purchase. They could see that I made my purchase during this time period. They still had no intention of honoring the promo.

      I canceled my 10 year old Best Buy credit card, cut it into pieces, mailed the shredded card to customer service, and included a letter stating that I would no longer shop at Best Buy until their pricing, policies, and service returned to their 1998-2000 levels.

      Weeks later they called me, honored the promo, and then the rep proceeded to tell me the phone number I’d need to call if I still intended to cancel the shredded card I mailed in! Clearly he didn’t have my letter and shredded card in front of him.

      I haven’t been back and all of my electronics purchases have been over the Internet or at Costco.

  13. Josh Lucas says:

    Brick and mortar stores are a pain. CC dying is going to make BB more difficult to deal with-their main competitor is gone. A lack of competition is not a good thing for consumers. No matter the economy, it’ll mean less sales, less coupons, less flexibility. Same thing will happen with BedBath now that LNT is gone. Not as many 20% off coupons in the mail.

    I don’t buy anything from BB-their prices are 10-30% higher than Amazon/NewEgg/Fry’s most of the time. I can wait a few days to get what I ordered. I use brick and mortar to conduct the tactile part of the buying process (look, smell, touch) then I buy it online.

  14. FDCPAGuy says:

    BestBuys own policy states you can’t double dip on discounts, promos and price matches. In the article the writer wanted the price match and the free discount. You can get either. So you can’t be mad at them for enforcing their written policy. In addition, it varies widely by store as far as getting things price matched. We have 2 in my area and one has never given me an issue with a price match or return. I even was able to return something a day out of the return period by asking nicely. CSRs are people too, no need to be a jerk :)

    • christoj879 says:

      @FDCPAGuy: “Later, a call to Best Buy’s corporate customer service representative confirmed free delivery should have been provided in accordance with Best Buy’s policy.”

      Do you wear a blue shirt? :)

    • JoshReflek says:

      @FDCPAGuy: if the delivery is ever advertised as a ‘free’ portion of the sale, while they also have a pricematch policy, thats not ‘double dipping’, its called honoring all the agreements you put lure people in with.

      If they tried to justify suddenly charging for the delivery due to whatever reason, it’s a bait n’ switch tactic.

  15. FDCPAGuy says:

    discount in my previous comment should read as delivery. As I stated the free delivery was a promo and you can’t double dip.

    I wish there was an edit button.

  16. BillyDee_CT says:

    A year ago I needed to replace my digital camera. With research in hand I went to Best Buy first since they were physically closer to home than CC. I asked the sales rep if they offered a discount for cash. I might as well been speaking Martian, as the guy had a totally clueless look on his face. Seeing he was in trouble, a girl from another department came over to help. I asked her if they offered a discount for cash. She gave me some lame excuse about their pricing is set so they can absorb the loss of dealing with a credit card transaction. I pulled out my two $100 bills and asked with a little louder voice “so, you’re telling me you are willing to let a cash sale walk out your door just because you can’t offer a discount?” She looked as stupefied as her co-worker. I actually went to CC and they gave me a cash discount just for the asking – and this was long before their financial crisis and shutting down. Best Buy is the pits and I will only go there to tirekick – I will mail order or purchase through other merchants.

    • christoj879 says:

      @BillyDee_CT: I can see why not – this isn’t NYC where cash purchases are off the books. If you go to a local dealer, I could imagine they’d knock off sales tax, but at BB it isn’t worth the aggravation over 2%, and unfortunately the young kid doesn’t know/care.

    • ludwigk says:

      @BillyDee_CT: You went all that trouble, trying to scrounge a single digit “for cash” discount on a purchase that is less than $200?

      A lot of those small electronics products have pretty weak margins, and retailers need to make it up on accessories and memory cards. They will gladly let your sale walk out the door if its contingent on additional discounts for a single item transaction. Yes, your business is not worth their time.

      Being able to pull a couple benjamins out of your pocket does not make you a god in a retail store. If you were buying $8k of stuff including high margin goods, the table would be turned, but for a single low margin good? You’re just creating a tough situation for yourself, then being high and mighty about it.

  17. ludwigk says:

    Often times, a retail store will have asinine policies that cause price adjustments to come from the total pool of adjustments that a manager can make for a given month. They don’t want to blow a pile of adjustment funds on a guy buying just a TV for $300 below their price, they want to save it to appease an angry customer, or seal the deal on the guy spending $5k on a whole entertainment system with high margin cables and service plans. All costs and rewards factored in, your single item price match just isn’t worth their time and effort.

    They also don’t want to blow through it every month and have their regional mgr breathing down their necks to manage their controllable expenses. Your transaction isn’t worth the added stress it would attract from above.

    Corporate makes these policies to attract customers, but they don’t give mgrs the tools to properly enforce them and use them as a tool to appease customers.

  18. FDCPAGuy says:

    @BillyDee_CT (darn broken reply)

    Why would you expect BB to give you a cash discount? It’s not like that’s common place among large retailers. Try that at Sears, the grocery store, Wal-Mart, Target, etc and you’ll get the same result. Ultimately the employees should have just told you no and left it at that. Retailers aren’t gas stations ;)

    • BillyDee_CT says:

      @FDCPAGuy: I have dealt with other major merchants and successfully obtained cash discounts from them on purchases from a couple of hundred to several thousand dollars. Granted, the hired schulb will not have the power to make such a decision and that’s where a manager comes in. The way BB didn’t want to deal with me over something as simple as a digital camera now cost them the price of the HD televisions I’ll be purchasing with my tax refund. There are many advocates of using cash instead of credit and merchants should be more receptive to them since the only processing involved is putting the cash in the register.

      • Anonymous says:

        @BillyDee_CT:
        I am sorry, but do you seriously expect us to believe that you get cash discounts on purchases of hundreds to several thousands of dollars?? If you were such a baller you wouldn’t be waiting for your tax refund to buy HD televisions. Also, Best Buy’s IMU% (that is mark-up if you didn’t know that) is probably only 10%-0% depending if its on sale. Maybe even less–A lot of retailers lose money on their tech items if its on sale. (That is they sell it below cost) Their profits come in with add-ons and extended warranties. Do you seriously expect a retailer to give you a discount and possibly lose his profit so they can avoid a processing fee for credit cards?? Those fees pretty much cost them pennies on the dollar. The other processes of cash is removing it from the register, counting the cash, verifying the cash, processing deposits for the cash, having the cash picked up by an amored car or having an employee drop it off. It seems to me that you’ve never worked in a retail store before. And being a manager of a retail store, I would probably laugh in your face if you asked for a cash discount because I’d seriously think you’d be joking.

  19. Mike Kosten says:

    C’mon Consumerist, if you’re going to post a story, at least make sure it’s 100% objective.

    The policy states that it doesn’t cover “limited quantity” items, which a 3-day sale falls under that category.

    And you also forfeit any other offer if you price match. No free delivery, no promo financing.

    It’s called double-dipping.

    This site needs to be objective on these subjects to be taken seriously by “novice” consumers.

    • JoshReflek says:

      @Mike Kosten: i made this comment to someone else above you, but you’re saying the same thing, so here’s some copypasta for you:

      “if the delivery is ever advertised as a ‘free’ portion of the sale, while they also have a pricematch policy, thats not ‘double dipping’, its called honoring all the agreements you put to lure people in with.

      If they tried to justify suddenly charging for the delivery due to whatever reason, it’s a bait n’ switch tactic.”

    • Android8675 says:

      @Mike Kosten: Consumerist? Objective? Yeah good luck with that.

  20. Customer_Service_Slave says:

    I’ve run into similar instances before (as the customer service person). People love pushin it and seeing if they can get away with things, but for the most part I would let them get away with it If they didn’t come in making demands. Anyways, I’ll give you a store’s perspective. Sometimes matching a price would cause the store to lose a large sum of money when making a sale. I understand that it’s not the best customer service, but when a tv’s actual cost is $1500, and you as the customer want it for $1000, it doesn’t make much sense to sell it does it?

    People used to love pulling the low quantity stuff off too. Minimum 5 per store, no rainchecks. Then once that store has sold out, they try to get it pricematched here. Most companies have a policy that they will only match a price if that local store has it in stock. If the tv is still available, it shouldn’t be a problem to take your business elsewhere, as most of you like to say when you want to stick it to big companies.

    And since when is delivery free? The guy is complaining that it costs $100 to deliver a large television.

    Honestly, I didn’t read over the article thoroughly, so I probably missed something, but I believe this to be a non-issue as the company really hasn’t done anything wrong. Not the best customer service, but well within their means.

    Listed prices are only an invitation to purchase, but not a binding contract. No one has to sell anything to anyone if they don’t want.

    • Preyfar says:

      @Customer_Service_Slave: But I think the difference is when you say you have a “Price Match Guarantee”. Saying you’ll simply “price match” is one thing, but the moment you slap “guarantee” on the end if it becomes a promise.

      “This is our guarantee to you”.

      Warranties work in the same way. If “guarantee” suddenly becomes “maybe” then a warranty, which is a guarantee if it breaks it will be fixed/replaced suddenly, becomes all but meaningless. And we all know how Best Buy loves to push PRPs. Sort of like ISPs and cell providers claiming a service is “unlimited” yet still imposing limits on it. Words have meaning, and the moment you remove the meaning or fail to uphold it then the system falls apart for abuse.

  21. Customer_Service_Slave says:

    P.S. I like how the guy says “Regional Store” instead of local store, and doesn’t name what that store is. I wish I could price match Fry’s, but most places won’t make a store that’s in the next state over.

  22. danno5-0 says:

    Its going to get much worse now that Circuit City is gone!

  23. Plates says:

    Now will Mario’s little boy who wants to be governor like his daddy go after Best Buy?
    Probably not, since it might actually help consumers instead of some big grandstanding nonsense that he seems to love to do.

    • tc4b says:

      @Plates: I would love to see people taking irrelevant potshots at politicians they happen to disagree with added to the list of no-no’s in the comments code.

      And plates, if you really are a republican, why are you asking GOVERNMENT to solve this problem for you? Won’t the market take care of it?

  24. Michael Belisle says:

    christoj879: That may be what corporate said, but then corporate doesn’t understand their own policy either (emphasis mine):

    How do you handle a price match if the Best Buy price includes a promotional offer such as a free gift card or rebate?
    The Best Buy net purchase price is calculated by deducting the value of all instant and mail-in discounts such as rebates, free offers and promotional gift cards.

  25. Michael Belisle says:

    @Michael Belisle: Ahem. Let me try that again, since it lopped off the key part I was highlighting. (Oh I remember the good ol’ days, back when reply and preview worked…)

    How do you handle a price match if the Best Buy price includes a promotional offer such as a free gift card or rebate?
    The Best Buy net purchase price is calculated by deducting the value of all instant and mail-in discounts such as rebates, free offers and promotional gift cards. Existing rebates and free offers associated with a product purchased at Best Buy will not apply if a price match is executed. [www.bestbuy.com]

    • Verucalise (Est.February2008) says:

      @Michael Belisle: Understandable… but they should attempt to make this clear to the buyer beforehand.

      I certainly do not want to look up the corporate policy of a store every time I want to make a large purchase.

      Sadly, I equate this to taking cash incentives and 0% APR offers on vehicles. They clearly state you can take one or the other, not both. If they are going to offer price matching, then they should say “Sorry, but we cannot provide other free offers and rebates if price match is used.”

      Leave it up to the consumer to decide. Otherwise, it feels like a bait & switch.

  26. Anonymous says:

    I think that if stores do not want our business, we as consumers are duty bound to take our business elsewhere. Come on everyone there are other options – shop online. Until stores realise that consumers should not be taken advantage of we should shun the stores that misbehave.

  27. ogsoleysol says:

    @ Mike Kosten

    “The policy states that it doesn’t cover “limited quantity” items, which a 3-day sale falls under that category.”

    That’s inane. Being of “limited quantity” and being on sale for a limited time are two entirely different things. Otherwise, by your logic, nothing would fall under the policy because things are only on sale at weekly circular prices for a week at a time.

  28. Anonymous says:

    Many companies use BS policies to get around price matches. Lowes and home depot will have washers and dryers with different model numbers than the exact same item in other retailers and claim since the model # is not exactly the same then they can’t price match.

  29. vastrightwing says:

    When it’s time for me to buy a new TV, I will visit Best Buy to see it, I will then price shop on the net and have it delivered for the best price at the time I order it. I doubt Best Buy will be able to beat Amazon or NewEgg, but you never know.

  30. Azim M says:

    I went to Walmart for a cable modem and they wouldnt match the price from their own website. Totally shady, i bought it @ radioshack, where they at least have knowledgeable employees instead of the helper monkeys walmart hires…

  31. AhTrini says:

    I am a cynic and thus, trust no one in management at these companies. I see them conspiring to drum up sales with misleading marketing ploys, they don’t expect to honor. It’s a shame that greed has lead people to be like that. Unfortunately, the consumer is at fault too, because we have come to expect lots for nothing.

  32. BillyDee_CT says:

    @FDCPAGuy

    I have actually received cash discounts from other retailers – all by asking. Way before their crash and burn, Circuit City had no problem with it. The car dealer didn’t nor did the merchant who sold me a snow blower. While you may view this as trivial, many people are leaning to all-cash, leaving the charge cards with their associated inflated interest rates (not to mention what they charge the merchants for processing) behind. Financial guru Dave Ramsey says it’s smart to ask for a cash discount. Also, look at the outcome. Now that tax returned are coming in I’m ready to replace my dated televisions with flat screens – do you think I’ll go to Best Buy again? Nope, as they showed their incompetence with my lowly camera purchase. I’ll gladly take my business to a merchant who is more responsive to the needs of the customer. Remember, *I* have the cash and can live WITHOUT, these stores *NEED* the sales or they will be out of business.

  33. TheMonkII says:

    As someone who used to work for Future Shop I can say that the policy is to price match when there is still margain on the product. For instance, you’re looking at a 26″ LCD that office depot is selling for $40 below cost, unless you’re buying cables & or a warranty where the company can re-coup some of the lost margin, they simply will not honour the price match and, to be frank, what would the point be? I’m not saying I agree, if you have a policy, then its up to you to honour it, but i can see where the lines get murky.

  34. johnfrombrooklyn says:

    I’ve never understood why a store offers to price match. Usually a store uses all these crazy complicated rules that end up frustrating both employees and customers. Plus the customer that wants the absolute cheapest price is usually the biggest pain and tries to game the system. We never advertise that we price match. We always charge more than our competitors and we offer better in-store and after-market service. For the customer that only wants the cheapest product, then we wish them luck. Now if a customer is ready to buy and they casually mention they saw it somewhere else for $20 cheaper then we’ll gladly offer to match that price as long as the customer agrees to give up some part of our after-market warranty or service. After all those are expenses to us. And our business grows and grows.

    • Big Poppa Pimp says:

      @johnfrombrooklyn: Obviously this depends on the product- consumer electronics do not always require the most service. A policy would only be complicated if you want it to be that way to provide numerous “outs.” But if you are going to make a profit on the sale, then you would be selling your business short by letting somebody walk away. I can assure you from my non-big box retail days that some of my best customers were those who were price conscious. They just did not want to pay “extra” for an item. They often spent tons of money on higher margin items and services. Businesses with your philosophy made us a lot of money. Having an adversarial view of your customers can only hurt you in the end.

  35. SJ Stanaitis says:

    Ran into this several years ago when I bought my HD set. It was listed at BB for $1350, but at a big name store in NYC for $1000. They wouldn’t match it, even though NYC is only 45 minutes from where I am, using the ‘local competitor’ excuse (which is vague, but clearly written in their policy). I stopped at the last BB (closest to NYC) on the other side of the Holland Tunnel, and they still refused to price match. I don’t put much faith in it now, generally if I need big box electronics I go to J&R or B&H, they’re close enough, and easy enough to get to, that it’s worth the mild aggravation of going to NYC to get it.

  36. mobomelter says:

    After working for Big Box stores through the years I can never see why an employee won’t price match. Most of the time you get NO incentives for getting a warranty the only incentive for getting a warranty is not getting yelled at. When I worked at Target and Dicks I would price match pretty much everything because it made life easier.

  37. tc4b says:

    I just wanted to compliment the writer of the original article! My favorite piece of advice: patronize busineses that honor their polices.

  38. chrisjames says:

    Policy is not law. Someday it may be, and consumer favor is thankfully inching farther in that direction, but it’s not close yet.

    Any policy or guarantee is not set in stone–e.g. “at store’s discretion”, “special exemptions apply”, “for qualified buyers”. You can stand your ground and argue them into submission, but why then expect them not to argue right back? What happened in the HD Guru’s story is called haggling. It’s new to a lot of people; a lot of people that seem to be stuck in the days of bouncing themselves around inside a company’s box of promises (or box of lies if you’re a glass-is-half-empty kind of person).

    When you haggle, the price can go up and down, based on whim and desperation. They’ll argue up with PPPs, fees, and specials. You’ll argue down with sales, coupons, guarantees, pricing issues, and the real threat of taking your business elsewhere. Policy is meaningless. Only the bottom line matters. And that’s true on both sides of the cash register.

    By the way, after a little arguing, HD Guru managed to get $700 knocked off the price. A net gain of $600 in the exchange is a success, not a fiasco. Best Buy’s stance is that you can just take your ass over to the other store if the trip is cheaper than $100 plus their delivery cost. You don’t always end up with the best possible result, though neither does your counterpart, the store.

    • tc4b says:

      @chrisjames: Understood, and I agree with your first point. Store’s discretion. Just don’t shop at places that don’t honor their policies (although, why isn’t that false advertising?)

      $600 might be a good deal, but he was just trying to get them to honor their stated policies, which was the point of the article. Will they honor their policy or won’t they?

  39. Anonymous says:

    As an employee of a major electronic retailer, I can tell you the main reason people don’t just buy an advertised item with the retailer that originally advertised the lower price … they never had enough of the advertised item and/or were sold out of said item.

  40. endless says:

    mbnovik:

    clearance from one market to another?

    you mean they actually followed exactly their policy?

    if thats the case. completely different issue from what is being talked about here, try again!

  41. Ameer Hashw says:

    That is a shame. I’ve always had great experiences with their price matching program. They’d even match prices on Newegg and Amazon for me.

  42. chrisjames says:

    @tc4b: If Best Buy has an absolute company-wide policy guaranteeing price matching, which most customers would assume is the case without a deeper perusal of the policy, and they fail to meet that guarantee, then shame on them of course. But this is old hat. We need more posts detailing how to maneuver the salespeople like HD Guru did.

    I can’t help but feel that nagging Best Buy is taking energy away from this education. While I believe that both paths–lobbying* for consumer protection and educating consumers–are equally important, I see a dearth of the latter. In other words, help us learn what active, not passive role we as consumers can take to turn the situation.

    This post points out Best Buy’s failing to honor their own policy, and that’s good, but how many people walk away from this story and are merely satisfied with what is offered (and honored) by a store without actively seeking a better deal?

    *in media (i.e. The Consumerist) as well as politics.

  43. typoink says:

    Because BB’s policy is a 110% match, and you’ll often wind up with a better return policy.

  44. shubox215 says:

    What a stupid idea people, buy online so more businesses go under and more people are out of work. Brick and mortar stores rely on extras like warranties and installation to make up on lower price margins. Electronics’ profits margins have diminished over tough competition, loss of commissioned salespeople, and online sellers with little overhead. Best Buy has been as much of the problem as WalMart with cheaper prices and less quality over the years, but what happens when the only place to buy is online? Go luck getting any service.

  45. wellfleet says:

    BillyDee_CT — What makes you think you deserve a discount for paying cash? I would have understood asking for a discount if you were buying a camera, bag, memory card, etc. but on a $200, we make $30 in margin. Walmart doesn’t give me a discount for paying for my milk and eggs with cash. Your sense of entitlement is embarrassing.

  46. Tuan-Anh M. Nguyen says:

    I have heard a lot of horrors with the CS of BB. However, I actually had a good experience recently. I purchased something that was not available to be picked up at any store with in 50 miles. I ended up paying the shipping charges and 6 days later, they offered free shipping on the product. I was pissed but I called and they basically credited me the shipping charges. I was really surprised. I was ready to just return the items.

  47. joe18521 says:

    @Munch,

    BB’s TV price match is actually good for EIGHT WEEKS after the purchase, or something crazy like that, not 21 days.

    I bought my HDTV there last year and on the seventh week, the price dropped by $100. I went back to the store with my receipt and they started adjusting the price. But since I used a 10% off coupon on the original purchase and didn’t pay full price, the adjustment couldn’t go through. But if paid for the TV without a coupon or any additional discounts, you should be covered for 8 weeks.

  48. Android8675 says:

    Does BBY have to price match? I mean isn’t price matching just a convience for the customer if there’s still money to be made?

    Well what if there isn’t money to be made, I’ve often heard that BBY won’t price match online prices because, well they are just too damn low, they can’t verify stock, etc. I mean that sounds reasonable to me.

    Why is it we assume that best buy has to give it to us for the price we see somewhere else? I mean if you know the price is lower somewhere else, why not get it there?

    I know all the counter arguements, I’m just saying that common sense and given the state of the economy, if I were running a best buy i’d be apt to turn away people trying to price match something that I have no chance of turning a profit on.

    Now if you come to me with a crazy low price and say, I’d like this, at this crazy price, and i’ll buy the 3 year extended warranty.”

    …well that’s different.

  49. Mark Smith says:

    @shubox215 You’re exactly right… I read all the compaining about lack of customer service, lack of product knowledge by the employees on the floor, and some other complaints, and I roll my eyes, because these are the same people who are complaining about the higher costs of maintaining good customer service and an educated staff. These people have no idea what it takes to run a successful retail operation and how much it costs. All they want is lower prices and they act like its a right.
    They want Amazon’s price with the old Tweeter level of service. Tweeter tried that road… It leads to bankruptcy… Customer service costs money… Product knowledge costs money… If you really want those things STFU about price matching…

  50. Brawndo_The_Thirst_Mutliator says:

    @Customer_Service_Slave:

    Actually by advertising the price, not withstanding limited quantities clause, they DO legally have to sell it for that price. As far as I know, false advertisement is still a crime. It is a binding agreement that if they have the item in stock, that they have to sell it at that listed price.

    If the store lies to you and says the item is out of stock, and you can 100% verify that they are not, and actually do not want to sell you the item, contact the BBB, then inform the store and district manager that you will be informing your local AG of their actions, which you can claim to have been discriminated against.

    Ill bet you they will quickly find that item back in stock for the price they were supposed to sell it to you for. I know cause Ive had to do this. Luckily once they were honest with me, I opted not to call the AG.

  51. tjjex says:

    I am kind of happy with best buy right now. I took my red ringed xbox to them and I got a new one (with no trouble at all), of course I had extended warranty on it. Ive had it for a good year and a half and this was my second time getting a new one (the first time my nephew dropped it). they gave me the new 60 gig one (so I got more memory) and since it cost less they gave me store credit AND another 2 years of warranty on it… oh yea and kung fu panda and lego Indiana adventure lol. I could have gotten more store credit but having 5 nieces and nephews around wouldnt have been the wisest thing to do.

  52. Fivetop says:

    I love the people who go to local stores, use the store’s resources with no intention of purchasing and then send their money out of their local economy to some online company. Nice. How about you call Newegg and ask them questions and view their product demos if that is where you intend to spend your money instead of entering a store (rent, utilities, insurance, etc) looking at the product you want to buy (rent, depreciation, etc), asking an employee questions (wages, benefits, insurance, taking customer service away from actual customers).

    Buy online all you like, but stop using your local merchant’s resources when you do. And understand that it affects your local economy and community.

  53. trujunglist says:

    Slickdeals everybody, slickdeals. Why even bother PMing if you can’t get it 80% of the time? Just wait a week and you’ll find the same price somewhere online.

  54. Sidecutter says:

    After last night, screw Best Buy. I was looking for an inexpensive, basic $10 or so USB keyboard to use at the PC repair bench I’ve built myself to do side-work on PCs for folks.

    The CHEAPEST keyboard Best Buy had was a $22, house-brand Dynex wired multimedia unit with a bonanza of buttons down both sides.

    Really? REALLY? Bullshit, Best Buy. This is why I never shop at you if I can help it in any way.

    I went straight across the screet to Office Depot (Walmart not handy and Target only carries 2-3 midrange keyboards) and picked up a quite basic Microsoft 500 keyboard for $15.

  55. legolasfan411 says:

    I had a price mad bad experience only a few weeks ago at BB. The manager wouldn’t do the price match and wouldn’t even come talk to me, in addition the person that was in charge of Magnolia was the one who talked to me and told me they couldn’t do it because it was below cost. I also talked to a customer service rep on the phone and they gave me a different excuse that it wasn’t considered a local competitor, when the store was only a few miles away. The only reason I wanted to get it at BB in the first place was because I had some giftcards from christmas left over, but they lost a sale over plain old ignorance.