Reader Con Seannery was randomly locked out of his Steam account one day and has been trying to get Valve’s attention for months. Will they ever respond?
Several months ago, I was prompted to log into my Steam account at start up. This is unusual because I have it set to log in automatically, but no big deal, I know the password. Or so I think.
Apparently, the password that has worked for this account with around $200 of games on it (at least) is no longer acceptable to the system.
I attempt to reset the password, only to find out that unfortunately, my Yahoo! account no longer accepts its password either, a different password than the Steam account. Hoping that the Steam password had not been reset, I attempt twice more to log in using different passwords which I may have used, but would have been unlikely.
On the third attempt, I am notified in a pop up box from Steam that the account is locked out. I then turn to the support at Steam’s site, submitting a ticket, as well as a few follow-ups to this ticket and a few emails to the support line from my personal email, rather than the built in trouble ticket submitting tool, in an attempt to reclaim my account. Several months later, I have yet to hear back from Valve regarding this issue. What should I do? Is it time for an EECB?
Yes, we suppose it is time for an EECB. Last time a reader wrote in with a Steam issue (He was being ignored as well) we asked for some EECB information and this is what the readers recommended:
Head Honcho: GabeN@valvesoftware.com
If he can’t be bothered, there’s a list of other contact information at the Valve website.