UPDATE: Vincent To Get Car He Wants
The key phrase in Vincent’s story of how he didn’t buy a car from Curry Chevrolet is “gold mist.” That’s the color of the car the dealership tried to get him to buy against his will even though he was promised blue, and a euphemism for what else they tried to do to him in the sale process, including adding someone else’s car to his insurance policy! His full story is over at his blog, but really, with the amount of trouble these guys are in, it’s amazing they’re still trying to pull the same sneaky tricks instead of bending over backwards to please customers and move cars off their lots.
Do Not Buy a Car From Curry Chevrolet in Scarsdale [Insignificant Thoughts] (Photo: afagen)
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Thats almost how I was treated at the dealership I went to. I was yelled at by their finance manager because I didn’t like the car he tried getting a deal on, they refused my keys 3 times even after I walked into my parent’s vehicle and tried to hide from the man trying to sell the car my mother had to chime in while I was to ask him to leave us alone for awhile, then when I tried to return the car the same day I was refused. I knew something wasn’t right with this Cobalt. I come to find out later the dealership gave me a car with a cracked oil pan, faulty radio, horrible fuel mileage, and an engine that loves to shut down in the middle of driving. Chevy will not do anything to help with the matter other than have me drive around the state finding a dealership nice enough to investigate the issues. Last time I tried using Roadside I was asked for money by the tow drive with whom I refused his service and told him to move along while I waited on the car to regain its composure and restart. The dealership was a complete scam artist with little scammers all over the lot. I have been refused service by 5 dealerships since the problem began citing they will not get paid for the work by Chevy. The original dealership doesn’t do a thing to assist but laugh at me and talk smack when I’m on the lot because of my complaints about the dealership to Chevy corporate and the BBB, with whom the dealer ranks awful with. When I had my car there for service their service man used it to do his errands in. He comes back eating food and drinking a soda in the front seat and asks when I experience the problem with the shut down and I stand there trying to figure out why he’s eating and drinking in this POS. Now they want to put a data recorder in my car after 6 or so attempts at this problem trying to get resolved. I’m at a loss and too poor to push lemon law. Chevy just needs to shutter and disappear or do something drastic to get back onto the side of the customers with whom they ignore. They explain that their dealers are independently owned but they are free to stand up for them when complaints arise instead of investigating the problems and sorting things out. Customer satisfaction number is a joke it doesn’t exist even tho its listed in the car manual as being a resort to call if your unhappy with the performance of your car. I called this number on the third day after leaving the lot after the second attempt to give it back and while I was paying out of pocket for damage they done to a brand new car.
My local Lexus dealer is amazing.
Eyebrows McGee said above “I had Saturn refuse to show me cars because they thought I looked too young to be buying one.”
I stepped onto the lot at my Lexus dealer at 18 and the sales guy came out and I pointed out the 2002 RX300 I wanted, he asked if I wanted to test drive it and I sure did, he ran inside, got me the keys and sent me off, he didn’t even ride with me! Later I test drove a 2003 ES300 and the same thing, I later bought the ES. I bought probably what was the cheapest Lexus on the lot but every time I take it in for service it is like I dropped $80k on a LX! The service managers are extremely nice and the waiting area is like nothing I have ever seen! What other dealerships have 70-inch HDTVs and leather chairs? None around here! On top of that I pass the dealership at least once a week and they give me a free car wash every week, and not all Lexus dealerships have to do that.
I went back there recently, I’m 19 now, and they let me test drive a brand new 2009 RX and again the sales guy didn’t come with me and he made sure I got the copy of my license back when I was finished.
That is the kind of service that has made me decide that I will not buy anything other than Lexuses for as long as I drive.
Car dealers are independent businesses heavily protected by state franchise laws. The car companies cant control the price or the deals or the process. The people who work at the car companies put up with the same crap everyone else does.
Sorry, he lost me when he “fell in love” with the car. Isn’t Consumerist owned by Consumer Reports now? Isn’t that something like the #1 thing on “Things not to do when buying a car” ??
Plus which, it’s a Chevy, for cryin’ out loud. How can anyone “fall in love” with a freakin’ Chevy?
That said, he at least needs to call the state office that provides Insurance oversight, to see if the dealership committed any breach of statute or insurance rules…
Oh, and P.S. – Depends on the state, but in Texas you have several days to add a new car to your insurance policy – it doesn’t have to be done before delivery.
Not every single Chevy dealer in the America is horrible. That dealer may have bad tactics and that is completely inexcusable, but you can’t say the entire company as a whole is terrible. There are good Chevy dealers out there, just as there are rotten import dealers. I went to a Honda dealer and was told I couldn’t test drive a car because it was only reserved for people who were going to buy it. I kinda need to drive it to determine that. I ended up buying it elsewhere.
I have purchased 4 vehicles from Curry Chevrolet in the last 4 years and have nothing but positive things to say about them. They went out of their way to see that I was satisfied and made sure that service treated me like a vip. I am shocked by the negative comments and experience. It would not be like them to not try to correct a mistake.