Nokia has already had a few problems rolling out its new touchscreen 5800 XpressMusic phone, including earpieces that go bad in humid weather and firmmware that wouldn’t work on certain big-city 3G networks on the US model, but now they’re screwing around with something serious: customers’ money.
Every time Kevin unscrews a new bottle of Kraft salad dressing, the sharp plastic hinge cuts him. This is good to know if you’re in a supermarket and need to show another shopper that you’re not to be messed with. It’s also good to know if you’re trying to unscrew a Kraft dressing bottle, we guess.
We’ll give Unilever points for offering an exhaustive opt-out page that covers every conceivable form of communication you may be receiving from them. We’ll take all those points away, however, and award them a fail badge for creating the world’s longest, most labor intensive opt-out page you’ve ever seen.
“Good news about your credit card account,” proclaims the letter Wilman recently received from Chase. Starting in May, you’ll be able to use that Circuit City card to make purchases at Best Buy. We think this is more like “mixed feelings” news, but on the plus side you won’t have an otherwise good credit card account closed (assuming you care about your FICO score). See the Chase letter below.
Everyone knows that one of the best ways to protect yourself from online security disasters is to use a different password for each account. But do you do it? Probably not, because at first glance it looks like an unreasonable burden, having to either remember dozens of unique passwords or having to keep them all written down somewhere (which in itself is a security risk). The website ideashower.com offers a simple way to create a unique, easy to remember password for every account.
Which is worse? A fee party disguised as a credit card? Or an airline that tried charging for water? We report, you decide.
Not to be outdone by Hyundai, if you buy a Ford and lose your job, the car-maker announced they’ll make your payments for up to a year, up to $700 per month. President Mark Fields released a video about the “Ford Advantage Plan” on YouTube. Take a shot every time he says “confidence.” GM is supposed to announce their own version this morning, says Kicking Tires. UPDATE: And here it is.
Did the Pornbowl ruin your evening? Or does the NFL Sunday Ticket monopoly fill you with rage?
Pretty much every problematic customer service story these days includes some reference to the Notes—that unseen record of what you’ve been told, and by inference what you’ve agreed to, on previous calls. The funny thing is, you never get to see them.
The “Wet Strike” test, seen in this video, is one of the ways Consumer Reports tests toilet paper. They stretch the paper over a beaker, wet it, and then dribble lead pellets onto it from a funnel. The paper that holds the most pellets is the strongest. Neat! Results will be unveiled in the May issue.
Readers who had problems with the Quiznos million free sub campaign and wrote in to the email address the sandwichery supplied to Consumerist report they’re receiving $5 gift card in the mail along with a letter of apology from the marketing director. One reader reports that on the back of the card it says that a $1 service charge gets applied to it each month you don’t use it. To see what some franchisees are saying are the *real* reasons for the problems, check out the comments section on this post at UnhappyFranchisee. Quiznos’ letter is posted inside.
Claire was told the wrong thing by an AT&T Wireless rep regarding international long distance, but when she called back to sort things out, she came up against the Nurse Ratched of the AT&T call center—a woman who refused to give in, or offer any help at all. In fact, when Claire finally admitted defeat and said she’d accept the credit that had been offered to her, the supervisor refused. Apparently Claire only had one chance to accept that and since she said no, it was off the table.
An EZ Lube store in California overcharged Timothy for a new cabin filter when he went to get his oil changed. The mechanic managed to do this by quizzing Timothy on his knowledge of air filters, then using that info to make vague assurances that sounded good but didn’t convey the actual, final price. Timothy admits that he let his guard down, but when he was hit with the final bill, he regained his consumerist footing and began to take steps to remedy the situation—and he succeeded.