sprint sucks any way you roll it!

For what it's worth, I have Sprint and have been pretty pleased with my service.

Oddly, the biggest problems I'd had came from the company that everyone seems to love: T-Mobile.

Do you think the whole marketing department gets really pissed when a company's CEO tells them that he should be the main focus of their marketing campaign? I can't take the commercials seriously purely because of the fact that I know it was ultimately his decisions to be in these commercials.

When do the $30 SERO contracts start expiring and will they keep customers on at that price? If not, expect another mass exodus.

I guess sprint's customer service hasnt gotten any better from 2002 when I had their service.

See, this is just a brilliant strategy. You set the bar SO low, that you literally can't fail. It makes total sense... doesnt it?

screw sprint, dead or dying you choose.

Honestly, it is comparatively good. I fully expected them to be long gone by now.

I'm not that surprised. Sprint has awful customer service and horrible reception. I've spoken with over 35 customer service reps within the past year. I suppose I'm one of those 1.1 million customers lost.

Such a huge shame...because Sprint is the most rockingest mobile carrier out there. Sure we don't have an I-Phone, but who cares, you get robbed for those in my tough, stinky city...nYc.

Sprint offers me the best by far..I pay just under $40 bones for, unlimited internet, unlimited txt, 500 mins..and insurance on my Windows Mobile 6.1 driven phone.
I hack the crap out of my phone to modd it the way I want it to work.

My employer discount, and locality discounts help keep all those crazy charges at bay. A reason why I've been a Sprint Customer since '98.

Those crazy bills I used to get from Nextel are a thing of the past.

Who are they kidding? Those commercials are kinda awful, and their store at the flatiron doesn't even look like that anymore.

i wonder if outsourcing their customer agents could be the problem. I barely understood anyone of them and I try my best to give the rep an opportunity to make herself clear. which doesnt seem to go well with them

Wow. He lost 1.1 million customers?

He must be entitled to a HUGE bonus.

They can go on missing me.

Sprint sucks. And that's really an accomplishment when you're in the telecom industry, because quite frankly, they ALL suck. Sprint just sucks harder.

But, Bill Henrickson (on Big Love) uses a Sprint cell phone! Clearly, their product placement isn't working.

Honestly, if you live in a metro area, Sprint is very good to have. Their unlimited plans are a great bargain (on the 450 minutes plus everything else unlimited plan). Using the number the Consumerist gave me, I have been treated like a king (maybe because I'm not under contract anymore and going month to month). But while I love using the iPhone and other devices on other networks, I really enjoy the Sprint service. Been a customer for the past 8 years and enjoyed just about every minute of it.

Sprint = Epic Fail

They lost us in November. For us, it wasn't about customer service or coverage; it was that they didn't have the network we needed to work overseas and in the US. For our family, that is essential.

I sort of felt bad about bailing but there was no way they could give us what we needed and we had to go. We actually had outstanding customer service the entire seven years we were with them.

I've got Sprint, have never really had problems, but hearing this makes me wonder if I should switch to another carrier.

Unfortunately this will probably result in few cell phone companies, rather than more which is what is actually needed.

Has nothing at all to do with their crappy service. Nothing at all...

We were on Sprint for 2 weeks. Their coverage map had our home smack in the center of one of their "best" coverage areas. Our service, however, was awful - generally 1 bar at home, with tons of dropped calls. Their only solution was "buy an Airave, pay the monthly fee for that on top of your phone service, and you'll be fine!"

Now we're on AT&T (since they're finally available in Vermont), and couldn't be happier.

I left sprint 2 years ago. I had been a sprint wireless subscriber ever since they offered service in my area. I think it was about 13 years ago.

I had the same phone for 3.5 years, and hadn't been under contract for 2.5 years. I made all my payments on time.

I called customer service to see if I could get the new customer price on a Windows Mobile phone. The customers service rep told me that I would have to pay full retail and enter into a 2 year contract. I said to the csr that I am not under contact and that I could just go to another carrier and get a low cost phone. She told me that I was welcome to do that and that the best deal she could offer is full retail on a new phone with a 1 year contract.

When you deal with a long time customer like that it's no surprise to me that they are loosing so many subscribers.

I find these comercials, with the desolate black and white streets, a funny contrast to Verisons colorful commericals filled with hundreds of people following around the customer.

@goodcow: We get to keep them as long as we keep paying

I have several lines with Sprint. No problems at all.

I am one of them that dropped them =)

Sprint never addresses their primary problems -

Terrible Customer Service and horrible coverage.

New theme for the other cell companies:

Ex-Sprint customers standing on bright, crowded, colorful streets (for a change).

"I'm one."

I finally ditched my beloved SERO account after 4 days of outage. Well, mostly outage. Two days were weekend and I could call out sometimes, just couldn't receive squat. Yea, that's so nice for my business number. They offered me a $40 credit.

I still haven't decided where to land. Until then my phone is one of the better pre-paids. Thank you for that Consumerist, BTW.

@darkryd: They actually have excellent coverage compared to other carriers, and their wireless data is the best in the nation. Customer service is another story altogether.

@legwork: If you have a business line, it shouldn't be on a SERO plan, period. Paying such a steep discount, you should know that you're at the bottom of the barrel when it comes to prioritizing customers.

@Darrone: Makes sense to me. Every loss ends up being good news if you set the bar lower!

@WatchOutNow: *sniff* Smells like shill.

The funny thing is that I'm actually considering switching to Sprint once the Pre is out and my T-mobile contract is up. T-mobile's customer service and pricing has been good to me, but half of the city I live in has no or extremely poor T-mobile coverage. All the other carriers work fine in this area. That and it will be years before they get 3g out here. Sprint has 3G coverage for miles extending out of town.

@310Drew: Or until Sprint goes belly up *Has a SERO plan as well

@Robert Jason Cervantes:

Except for the fact that your signal is dropped everywhere.

I live near Baltimore. I couldn't get a signal inside my top floor apartment near the intersection of Interstate 70 and a major highway.

The signal dropped every time I approached the intersection of 70 and the 695 beltway around Baltimore.

I would need to call multiple times a week to request credits for dropped calls. Happened so often, I knew the prone prompts from memory.

No wonder they were willing to cut my contract length by 6 months when I was about to leave.

I've been a Sprint customer for 9 years. Their customer service has vastly improved over the past 2 years. The service I receive is excellent, priced fairly and all in all, for me, a good deal. Compared to the dreadful service I receive from Verizon for my landline, I would take Sprint anyday.

if sprint spent as much time improving their service as they do making ads and signing product placement deals maybe they wouldnt have an issue. also 1 good phone in 10 years wont turn it around so stop putting all your money behind the instinct

Don't tell me Sprint is going to sprint to Obama for a bailout, too.

@Robert Jason Cervantes: I live in the KC, MO area, the home of Sprint. Let's just say this is no surprise, very hard to get a signal in lots of areas, not the boonies either. I'm no cellular tech, but it seems that the PCS standard is inadequate. GSM for the win!

I had sprint for 7 years, no coverage problems except for one house in college that completely blocked my service. Then my gf made me get an iPhone... now I don't have sprint.

@Evil_Otto: Caught that too, eh?

@goodcow: Yeah, especially since the closest approximation of the $30 SERO plan now costs $55 per month (for 450 voice minutes plus data pack).

@philmin:

I think "update your Facebook status," was the credibility killer for me.

@concordia: I would switch to T-Mobile in a heartbeat if there was any reception at all where my in laws live.

Maybe Dan Hesse should stop focusing on riding around New York in his chauffeured town car, and figure out a way to save his company.

Meanwhile, Verizon, AT&T and T-Mobile are opening their arms, waiting for customers to flock to them.

@segfault:

So does Jack Bauer. It's amazing he's still alive.

A merger is coming... I can feel it. My money is on a Verizon take over.