Get Free Overnight Shipping For Life At Zappos
Get guaranteed overnight shipping for life from awesome-opossum online shoe store Zappos simply by signing up here before noon PST today. To use it, remember that you'll need to shop through the vip.zappos.com portal from now on. (Thanks to Dena!)
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Has anyone ever bought from Zappos before? Quality of service?
What's the difference between vip.zappos.com and zappos.com? Actually, perhaps I live under a rock or something, but just what is zappos anyays? I've seen the name tons but don't know anything about them.
Typically Zappos marks shoes up about $4 or $5 from MSRP, so the "free shipping" isn't always "free." Just FYI.
(Excellent customer service & return policies, though.)
@Moosehawk: They're the biggest internet shoe retailer. Well known for outstanding service, decent prices, and generally free shipping most of the time. I believe they also do unlimited returns, no questions asked.
They were on the Oprah show last Friday. Excellent customer service...
Even if they tend to mark up prices a few bucks, (which I haven't noticed myself) overnight shipping is usually more than 5 bucks.
this is very cool - they carry almost every shoe known to man. great post!
They sponsor the Las Vegas Marathon. Very Legit company (Also have had several posts on consumerists for being above and beyond)
@Jaclyn Wild Flanigan: i'm in the shoe biz...they do it on all the brands we carry at the MSRP. I'm not sure about other brands. Doesn't stop me from ordering from Zappos on the stuff I can't get at my own stores, though.
@Moosehawk: I've ordered from them and it was a great experience. No complaints at all, and I love the boots I got.
Zappos is awesome. Not always the best prices online, but excellent service. Thanks for this info - signed up myself and the boyfriend just now.
@abba_ks: I just ordered chucks from them two weeks ago and they were cheaper than any other place that I could find them other than places that charged for shipping and sales tax. Then again, the shoes that I ordered are now $3 more than when I purchased them but there are still other colors that are available for the same price. I guess it all depends on what shoes you are getting and whether or not those shoes go on sale. Since Chucks almost never go on sale except for those ones with the funky designs, they are cheaper on the site. For season shoes that you can usually find cheaper at certain times of the year, going to a store is probably cheaper.
Just wanted to echo everyone's comments about great service. They once ran out of a color of shoe I had already ordered and I received a phone call from someone in their warehouse about it. He offered other options as well as putting me on a list when they received a new shipments of the shoes. That level of service really gave me pause.
Zappo's makes feets happy.
I did a casual look-see of prices between VIP and regular zappos, and wasn't able to really spot price differences. However, the website interface is completely different and I did this comparison on the same computer and time.
@Moosehawk: Zappos is awesome and their customer service is fantastic. I am a shoe fiend, and they are the only place that is consistently reliable, in terms of updating on in stock items, sizes, colors, etc. Their shipping and return policies are awesome as well.
I absolutely love zappos. One time I received a pair of shoes that got nicked the first day I wore them. I called up Zappos to complain. They said I could return the shoes and get a free refund. Well, the shoes were only slightly nicked, so I told them I'd keep them. The customer service rep said "ok" and gave me a $20 gift certificate because I wasn't completely satisfied.
Another time, they mixed up my order. They shipped out the right pair immediately and I got a $25 gift coupon for the inconvenience.
@Moosehawk: They're basically the gold standard for customer service in e-commerce. If you click on the "Zappo's" tag at the end of the article, you'll see a pile of Consumerist stories about the company, almost all of them marveling at it.
@ekasbury:
You may find it easier to actually click on the Zappos link then wait for somebody to type an answer explaining what it is.
I'm not sure that I'm ready for a commitment like that.
@the dodo, the cuckoo, and the nene:
So YOU nicked the shoes while YOU were wearing them and this is Zappos fault how?? You're the type of customer that eventually turns a good store bad by taking advantage of their generous policies. Shame on you.
I've been a Zappos user for a while, and switch between them and Endless for my shoes depending on price. I just signed up for this VIP thing and the one thing I notice is that the VIP website has less of a selection. For instance, I'm viewing Men's New Balance Classics, on the VIP site there are 12 shoes, on the normal site there are 78 shoes. The prices on matching items is the same. Nothing to get in a huff about, but if they don't have it on the VIP site I'll just check the normal site, and they'll probably ship it out to me quick as usual anyways.
@ekasbury: vip.zappos.com - you have to be invited to join i think. I just used their live rep chat and asked them a few questions on the program and such.
He also mentioned there was no fee and that you can choose to order through either site but did not specify any details.
Do they mean the life of the consumer or the life of their corporation, site, company or until they are bought out or sold or bankrupt?
Awesome!
I just signed up at 12:15pm, and it said there were "168 minutes left"... Maybe they extended the deadline?
@Moosehawk: I'll jump on the Zappo's good karma dogpile. Have bought several pairs of shoes from them, nothing but outstanding customer service all around. Returned one pair (wrong size) and I couldn't believe it was so easy. Zappo's is the customer service bomb. Hmmmm, now I want to buy some new shoes...
@Papercutninja: Well, to jump to the aid of some random, don't-know-him-from-Adam, anonymous internet commenter.... he DID say that he was going to keep the shoes, and it's entirely possible that the call was more like "hey, just wanted to tell you that this product is really easily nicked - thought you might want to know." I agree that such good customer policies should not be discouraged by abuse, but aren't you jumping to conclusions here? It's not like his post was "Hey, you can totally screw Zappo's because they're awesome and trusting!"
I'd rather stick with regular Zappos and use a click-thru site, like ebates.com, where I can get a percentage of my purchase price back in cold, hard cash.
As someone who is a major shoe fined and constantly checking prices I have found Zappos to be higher priced than their competitors.
@Papercutninja: I told them I was unhappy with the quality of the shoes. I don't think a pair of shoes should nick within 20 minutes of stepping outside on a sidewalk. I realize that Zappos doesn't make the shoes, but I wanted to let them know that these particular shoes were not up to Zappos' usual high standard. I was pleased that they actually listened to me and I wasn't expecting anything in return. I was writing this as a compliment to Zappos, and not trying to brag about taking advantage of them.
I have ordered over 20 pairs of shoes from Zappos, and I have gotten free overnight shipping every time. Every time I order a pair of shoes, I select the "free shipping 4-5 days" option. Then I get an email a few hours later saying my shipping has been "upgraded" to overnight. It has happened every time for the last year.
Oh yeah, don't bother signing up if you live in Hawaii. As usual, we're not included in those free shipping deals. *sigh* You think I'd be used to it by now.
@Moosehawk: I'm another who has had nothing but good service with Zappos. They are an amazing company in terms of quality of service.
@abba_ks: While that may be true, they also have a selection that cannot be matched by a physical brick-and-mortar store. I was looking for a very specific pair of Dockers shoes and I had no luck anywhere except Zappos.
@Moosehawk: I love them. I remember they used to have free overnight shipping both ways all the time, but I'm guessing it cost them a lot of money. I'm glad they're bringing it back. It was the quickest way I could find a shoe that fits.
@Moosehawk: I've had nothing but good experiences from Zappos. Their prices aren't always fantastic, but they're not too differnet from most shoe retailers.
The one thing that impressed me is that the various shoes I've bought always come in boxes that haven't been opened before. My experience at REI is exaclty the opposite, every pair has been tried on before, and they're bad about tossing all the stuffing, etc. Once they brought out a pair sans box. Just a nice thing about Zappos that I've experienced. I'm sure not all of what they send is pristine, but it has been for me.
On the contrary, I used to work at Mervyn's (lol) in shoes and we had Chucks on sale on a regular basis (about monthly). Granted they were marked down 3 bucks but that's still a sale. Kohl's has a sporadic sales on them too; I just got a pair for 37.50 (MSRP 44.95).
@Moosehawk: I've bought from them several times. They have a huge selection, great service, and decent prices. Free overnight shipping is the icing on the already frosted, fondant-covered cake.
@abba_ks: They price match so if you find a better price any where call them and they will match it.
@Jaclyn Wild Flanigan: They price match so if you find the shoe for cheaper you can call them. I've seen them price match up to a year after the shoe was sold.
I use Zappos all the time, for things other than shoes too. They have the best customer service I've ever encountered.
I can't tell you how many times I've ordered something at 6pm PST and have it arrive at 4:30pm PST the next day when choosing the 3 day free shipping.
I signed up, but I can't remember the last time they didn't upgrade me to overnight from the 3 day free shipping option.
why does the VIP site say Powered by VIP and the regular zappos site say Powered by Service? Are the prices the same on both sites?
People on other deal sites are stating that the confirmation email says:
"VERY IMPORTANT: In order to take advantage of VIP benefits in the future, you will need to start shopping at vip.zappos.com, not the regular Zappos.com site."
I didn't sign up myself. Just thought people might want to know.