United Airlines doesn’t want to talk to you on the phone about your complaints — so they’re disconnecting it. MSNBC is reporting that starting in April, the airline will shut down the call center that deals with customer complaints.
United Airlines spokesperson Robin Urbanski says the company did research on the success of the feedback line and concluded that “people who e-mail or write us are more satisfied with our responses.”
You can still call United’s reservation line to speak with someone, but if you try to complain you’ll probably be given an email address to use.
Thankfully, we have some pretty good executive customer service contact information for United, though we imagine Mr. Atkinson is about to get much busier.