Reader Laura’s mom wanted a Snuggie for her birthday, so she tried to order one. There was a 2-for-1 deal, so she ordered it — thinking she could use a Snuggie, too.
After her order, she was offered another 2-for-1 deal — for $5 less. What a deal! The whole family was getting Snuggies.
After placing her secord order, she was asked if she would like to upgrade to a “deluxe” Snuggie, which apparently is 50% thicker and comes with pockets. She thought that sounded just fine to her, so she said yes. Only after the order was processed did she get the news that she had somehow ordered six Snuggies — for a total of $127.
Laura writes:
What they don’t tell you is that it’s $7.95 for shipping and handling PER SNUGGIE, and you have to enter all of your information on the first screen – billing, shipping, etc. Once you enter your info and hit confirm, you get an offer for two more for only $14.95 (again, hiding the clever $7.95 per Snuggie “P&H” as they call it). I assumed I could give one to my Dad and/or bf – might as well, for $14.95 for two, right? The next screen offers you a deluxe “upgrade” – 50% thicker, and POCKETS! (Woo!) I thought that’d be for the ones I already ordered… But no, it’s TWO MORE SNUGGIES… with the add’l fees!
Don’t you have to confirm all charges before your order is processed – or at least see a final total before your order is confirmed???
Now Laura is on the hook for $79.85 worth of Snuggies and $47.70 in shipping charges.
Now she’s desperately trying to cancel the order, but is getting the run around from the CSRs at the other end of the 1-800 number. If Snuggie won’t listen to reason, we think Laura should contact her credit card company and ask for help with this fuzzy menace.
Beware, blankets with sleeves are fraught with peril. If you really want one, maybe you should try Etsy.
UPDATE: Laura says she was eventually able to get through to a real human using, of all things, the customer service number for Shamwow! It looks like everything is canceled now, which is sort of sad because she was going to wear her Snuggie to the Snuggie Pub Crawl in Chicago.
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I ordered a slanket before the cheap version called the snuggie came out. Make fun of it if you must, but it’s great for cold weather and typing on your laptop. Robes don’t cover your feet.
This happened to me too! I had to call for a week to get customer service to cancel my order which “hadn’t been processed” yet when I went to order a snuggie with the buy one get one deal and ended up being charged $70! even though the Web site clearly stated on the home page that shipping was $7.95, I was charged nearly double!
Go to a thrift store, buy a coat, and for only $10 plus $7.95 shipping and handling, I’ll cut the buttons off.
I bought the Snuggie from the website back in December for my kids. The website is poorly done and looking back it was kinda funny.
After I selected the color I wanted I got prompted for an option to upgrade the blanket material for only 5 dollars per Snuggie. There was a HUGE green Yes button and a much smaller No button. I clicked on the no button and a new screen came up with another optional cost. No. Then another about some strange pillow with dogs on it. No. I got several of these before I could get to the end of my order.
My credit card was billed 6 weeks after the order. I received the Snuggies 2 weeks later. During that 6 week time I never got a confirmation email or heard anything.
The packaging is a joke. The book light is placed in the center of the folded up Snuggie. The blanket is in a plastic bag. Both Snuggies are then placed in a heavy black trash like plastic bag with the shipping address. That is it for the packaging.
All in all my kids love the blankets but 37.00 is a bit steep for two. If I got them at Bed, Bath and Beyond I could have saved about 4 dollars and 8 weeks of waiting.
Thats why you buy this crap in the stores. You can get one Snuggie for 20 bucks at walgreens
Snuggie THIS!
I laughed when I saw this infomercial and was like, Who the F–K is dumb enough to buy one of these!!
There ya go! And not just one!
BTW: they are synthetic, so expect lots of static! And if you smoke, POOF! Smelt away…
I had a very similar experience with these people. The site does not allow you to change,confirm or cancel your oder. It just goes ahead and adds each new item, thereby expanding your order.
I called the phone number listed. Was told by a crabby CSR that it took 24 hours to process and since it was a Saturday it would probably be Monday before anything would be processed or anything could be done. I got the number of a manager before hanging up.
The CSR also told me that the website clearly stated that once the order was entered it was placed. LIE! It wouldn’t even allow me to go back to the homepage. I used another computer to go to the homepage and NO it DID NOT say any such thing!
My credit card company could not block the transaction until it took place, whenever that was going to be!
I called two or three times on Monday before getting a live person who canceled my order. Thank goodness!!!
Not a company I will be doing business with nor recommending to anyone!
This is especially bad, since you can get the regular Snuggie for 15$ at Bed,B&B or Bertells…
Snuggie……bwahahahahaha
Why not get the real original blanket with sleeves? I’ve had my Slanket for years now and it’s pretty much the greatest thing ever.