Help! I Accidentally Ordered $127 Worth Of Snuggies!

Reader Laura’s mom wanted a Snuggie for her birthday, so she tried to order one. There was a 2-for-1 deal, so she ordered it — thinking she could use a Snuggie, too.

After her order, she was offered another 2-for-1 deal — for $5 less. What a deal! The whole family was getting Snuggies.

After placing her secord order, she was asked if she would like to upgrade to a “deluxe” Snuggie, which apparently is 50% thicker and comes with pockets. She thought that sounded just fine to her, so she said yes. Only after the order was processed did she get the news that she had somehow ordered six Snuggies — for a total of $127.

Laura writes:

What they don’t tell you is that it’s $7.95 for shipping and handling PER SNUGGIE, and you have to enter all of your information on the first screen – billing, shipping, etc. Once you enter your info and hit confirm, you get an offer for two more for only $14.95 (again, hiding the clever $7.95 per Snuggie “P&H” as they call it). I assumed I could give one to my Dad and/or bf – might as well, for $14.95 for two, right? The next screen offers you a deluxe “upgrade” – 50% thicker, and POCKETS! (Woo!) I thought that’d be for the ones I already ordered… But no, it’s TWO MORE SNUGGIES… with the add’l fees!

Don’t you have to confirm all charges before your order is processed – or at least see a final total before your order is confirmed???

Now Laura is on the hook for $79.85 worth of Snuggies and $47.70 in shipping charges.

Now she’s desperately trying to cancel the order, but is getting the run around from the CSRs at the other end of the 1-800 number. If Snuggie won’t listen to reason, we think Laura should contact her credit card company and ask for help with this fuzzy menace.

Beware, blankets with sleeves are fraught with peril. If you really want one, maybe you should try Etsy.

UPDATE: Laura says she was eventually able to get through to a real human using, of all things, the customer service number for Shamwow! It looks like everything is canceled now, which is sort of sad because she was going to wear her Snuggie to the Snuggie Pub Crawl in Chicago.

Comments

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  1. seldon452 says:

    Snuggie?

    Really America? Really?

  2. Cyco says:

    Man, I really can’t post anything without the risk of getting disenvoweled, so I won’t post anything at all.

  3. missdona says:

    Bwahahaha.

    Save them for next Christmas.

  4. Yankees368 says:

    This is what you get for ordering a Snuggie.

    • dorianh49 says:

      @Yankees368: I can’t stand people who ‘blame the victim’! Except in this case.

      • dangermike says:

        @dorianh49: yeah, seriously. Come on, people. If you see an ad on tv for things like these, or any informercial, you’re pretty much guaranteed to have this happen. I mean what next? An article complaining that ronco’s glorified easy-bake oven is overpriced and extremely fragile? The Jack Lalanne juicer is just an extremely noisy garbage disposal that empties into a mug instead of your plumbing? Billy Mays next fantastic product doesn’t do everything he claims and more?

        Seriously.

    • cuchanu says:

      @Yankees368: She was asking for it. They are, after all, selling her a bath robe and calling it a blanket with sleeves, so I wouldn’t put anything behind them.

    • BlackMage is doing the Time Warp agaaaaaaain!!! says:

      @Yankees368:

      Indeed. I find it funny that this person knows enough about Consumerist to ask for help, yet completely ignored the PAGES of warnings on this very site about Snuggie and its other infomercial-fronted brethren.

      The anti-blame-the-victim crowd has no case here. This person was foolish enough to order one of these abominations from the scammiest of sites. I see a dozen red flags right on that order page alone.

      Laura, I hope you like the Cult of Snuggie and the eventual chargebacks you’ll need to file now that an infomercial company has your credit card number!

  5. Spoony Bard says:

    That’s funny. Here, we call it the WTF Blanket!

  6. PLATTWORX says:

    Easily resolved.

    1. Write this web site and tell them you are not pleased that the $7.95 PER Snuggie charged for S&H is not fully revealed. That, in itself, is a very poor business practice since their cost to ship have to be 1/5 or less of the $47.70 charge. They SHOULD immediately cancel the order and refund.

    2. If they refuse or do not respond, go to BBB.org and file a complaint. That should shake a refund out of them.

    3. If all else fails, write Consumer Protection in your state.

    In the end, one or all of those steps WILL get you a refund. The post on this site alone will cost them enough business to get them to rethink thier tactics.

    • Rob Weddle says:

      @PLATTWORX:

      1. Write this web site and tell them you are not pleased that the $7.95 PER Snuggie charged for S&H is not fully revealed. That, in itself, is a very poor business practice since their cost to ship have to be 1/5 or less of the $47.70 charge.

      While probably true, the cost to handle a Snuggie is out of this world!

    • Posthaus says:

      @Jack Doyle: Yeah, she lost me at “buying a Snuggie was a good idea.”

    • feckingmorons says:

      @PLATTWORX: @PLATTWORX: The BBB is useless. It is funded by merchants, and the idea of an equitable resolution is unknown to the BBB.

    • unpolloloco says:

      @PLATTWORX: Their shipping cost is definitely above $9.50. 6 blankets at 2 lb each = ~$20. Anyway, file a dispute with the CC for the repeat orders. OP deserved what she got for ordering snuggies though.

    • billy says:

      @PLATTWORX: Why do any of that when you can just bitch about it here?

    • jswilson64 says:

      @feckingmorons: Yep. Only way the BBB would say anything negative about them is if they decide to quit being a member of the BBB. Calling the BBB has about the same result as complaining to your boss because you don’t like the way your boss treats you.

    • rkaufman says:

      @PLATTWORX: Are you saying that Consumerist readers were all going to rush out and buy Snuggies before they saw this post?

    • snowburnt says:

      @PLATTWORX: BBB is almost useless. I had a problem a while back with a vet that overcharged me, lied to me, lost my possessions, gave my pet’s multiple redundant vaccines, lost my paperwork all while charging me. The BBB basically acted as a message routing service sending my letter to them, sending their letter to me. Nothing got resolved and after 3 go-betweens they said they’d done everything they could. I hope they sue me for the review I gave them on yelp…

  7. JulesNoctambule says:

    I think Snuggies are beyond ridiculous, but those shipping/’handling’ charges are just insane.

    • Blueskylaw says:

      @JulesNoctambule:

      This is Billy Mays here, you get not one but two
      drills – just pay separate shipping and handling. You also get not one but two augers – just pay separate shipping and handling. As a final bonus you get not one but two weeders – just pay separate shipping and handling.

    • Coyote says:

      @JulesNoctambule: This is the catch with basically every item you see for sale on late night TV.

      As a side note of curiosity if/when she gets them and they are in 1 box, could she call fedex/ups and get a price quote to use against them? I just ran a quick quote and shipping 10lbs from CA to NY in 1 box would be about $15. (this is 4 days w/o any shipping discounts)

      • Kimaroo - 100% Pure Natural Kitteh says:

        @Coyote: the part of shipping would go to fedex or ups but they can charge whatever they want to for “handling” and that is how they get ya.

  8. Anonymous says:

    Ummm… you can buy snuggies at Bed Bath and Beyond. No shipping.

  9. KiLE says:

    For quadropaligics, the snuggie is great. That’s about the only positive thing I can say about it. The website is a scam.

    • dorianh49 says:

      @KiLE: What about the one with pockets?

    • Julia789 says:

      @KiLE: As silly as the blanket is, it would have been perfect for my father, who was in a wheelchair after foot amputations (diabetes). The diabetes also made him very cold (poor circulation) and my mother would wrap him in blankets in the wheelchair. They would always come unwrapped and get caught in the wheels. We ended up buying expensive “wheelchair blankets” the same damn thing as snuggies. I’ll bet people are buying these for nursing homes in bulk.

      But like any “on TV product” the shipping and handling is ridiculous and how they make their money. Anyone remember the “Awesome Auger with Billy Mays” story on Consumerist a while back? Each “free” part of the Awesome Auger was several additional dollars. Since the auger came with several “free” parts it was insane.

  10. DrWebster says:

    What I think is the most BS part of this whole story is the shipping charge — $47 for a few Snuggies and book lights? Do Snuggies weigh like 10 pounds each or something?

  11. Coles_Law says:

    Launch an Executive Email Snuggie Bomb. Bury their boardroom so deep in sleeved blankets they’ll bow to your every whim!

  12. XTC46 says:

    The “cleverly hidden shipping and handling fee” is plastered in big letters on their home page.

    [www.getsnuggie.com]

    It says very clearly that the cost is 19.95 + 7.95 P & H and you can get a second set free, just pay an addition 7.95 P&H

    Also, right under the “continue” button on the order page

    “Buy 1 Snuggieâ„¢ with a Free Book Light
    for $19.95 + $7.95 P&H, and receive a second Snuggieâ„¢ FREE *just pay an additional
    $7.95 P&H!”

    And as far as her refund “* All Products Have a 30 Day Money Back Guarantee (Minus P&H) ” (located on the bottom of the page)

    seriously not even 1 click into the website and this whole post is trashed.

    • legwork says:

      @xtc46: Except the part about them not allowing her to cancel the order.

    • Verucalise (Est.February2008) says:

      @xtc46: All products may have a 30 day money back guarantee, but thats WITHOUT processing and handling. She’d be out $47.

      If the order hasn’t shipped yet, she should have the option to cancel it, since she didn’t have a final total page to confirm before the credit card was charged. It clearly says that credit cards won’t be charged until the order ships- They are gonna f*ck her around until the order ships, then shrug their shoulders.

      You want this person to be out $47 PLUS the return shipping so they can fulfill their guarantee?

      I think your post is trash.

      • XTC46 says:

        @verucalise: Thats crap, had she read, she would have been well aware of the total. While she shouldnt have to go through any hopps to stop an order, she also needs to realize that she is partially responsible for this. Either way, I agree on two partsof this post. Snuggie is crap, and she should be able to cancel an order before it ships.

      • reflection717 says:

        @verucalise: Just click on the link. Go ahead we’ll wait…

        You back? Great, did you notice the no less than 6 times on the first page (before clicking anything) where it said “an additional $7.95 shipping”?

        So what did the company do wrong? Once again, someone is refusing to take responsibility for their own actions.

    • PlasmaMachine says:

      @verucalise:

      Trash?? Come on now, it’s truth. There really is no excuse for her to be in the situation in the first place since it’s posted all over the site about the additional S&H charges on everything. And that goes for pretty much all “As seen on TV” things. Anything they offer for “Free” or “Double” always has that “Just pay S&H!” tagged on it.

    • KiLE says:

      @xtc46: All valid points, however, the word “upgrade” during the ordering processes could easily be misunderstood to mean that she is not getting two additional cult robes, but rather, replacing two of the ones she was already planning on buying. The website should define what they mean by upgrade in their offer and they should also allow you to review your order with the total amount of money due and product before the order is placed.

      • chrisjames says:

        Quit arguing.

        It’s her fault for not understanding exactly what she was buying. But, it’s unethical to not let her agree to the final total price before placing the order. Even places like hotels, where few people can properly tally their bill before check out (and prices, policies, and taxes are all made well known), require you to authorize any payments only once you’ve seen the total.

        She made a stupid mistake, but she shouldn’t just accept $130 worth of scratchy blankets because of it. She should call her bank and tell them that she wasn’t told what she would be paying and would not have bought it if she had been told.

  13. Jack Doyle says:

    If she was ordering a Snuggie then she got exactly what she deserved… $127 worth of crap.

  14. stevejust says:

    Stay tunned for my upcoming conspiracy theory thriller entitled:

    Maydoff, Stanford, Cash4Gold & Snuggies:
    America is teh Suck and can haz no cheeseburger

    Order yours at Amazon.com today.

  15. oneandone says:

    Would it be possible to refuse the delivery (and thus not pay for the product or shipping charges)?

    I’m not sure which shipping company they use, but once when I had to cancel something I did not want from Target.com (long story) the Target rep told me to refuse the package and once UPS registered the refusal I would be refunded the cost of the item plus the overnight shipping paid for it.

    (short version of the long story: I was in desperate need of a certain board game. None in stock at any of the nearby stores, so I ordered it online – and then lo and behold my roommate brought one home. Target rep was very nice about it though he couldn’t cancel the order).

  16. sumgai says:

    1-800-663-8166 Snuggie Hotline

    Call and tell them you’re reading about what they did on Consumerist.com and you’ll do everything you can to pass the word around not to buy a Snuggie. I just did.

    • feckingmorons says:

      @sumgai: Wow you have a lot of free time. Some people want a blanket with sleeves for twenty bucks or so.

      They have sold four million of the things. Just because you don’t want one, does not mean that others may not want one or six.

      • sumgai says:

        @feckingmorons:

        LOL You are the one with so much free time you responded to my reply above. Who is the one with a lot of free time? I actually care about consumers. That’s why I posted twice now on this topic.

        Make it a GREAT day! ;)

  17. RodAox says:

    you have been snugged by the company enjoy….blankets slip and fall but snuggie makes you look like the pope….order 1-2-6 today….

  18. Lucky225 says:

    *facepalm*

  19. SGAC says:

    Here’s a pattern if you MUST have a snuggie/snugglet/WTF blanket/whatever you want to call it:
    [www.sissonfamily.com]

    Go sew your own!!! :)

    • HogwartsAlum says:

      @SGAC:

      OMG that’s awesome. Thanks!

      I’m going to make one and take it to the ice rink. People will STAMPEDE for one of those. I could clean up!

  20. SGAC says:

    Here’s a pattern for these types of blankets if you MUST have one:
    [www.sissonfamily.com]
    With flannel on sale now, it’ll be easy to make, so go sew your own!!

    • ThickSkinned says:

      @SGAC: This person can’t even order something properly online, what makes you think she could follow a pattern and use a sewing machine?

      • ajlei says:

        @ThickSkinned: Actually, with that pattern she really wouldn’t even need a sewing machine.

        And, after looking at that pattern, it looks incredibly easy to make if one were to have a sewing machine. Plus, you could pick your own design! Not for me, but my mom is always wrapped up in a blanket at her house, I’d bet she’d love one, and I am quite handy with a sewing machine, if I do say so myself.

        Of course, she DID say the other day that she wanted a ShamWow, too…..

    • ohiomensch says:

      @SGAC: Wouldn’t it make more sense just to take your bathrobe and wear it backwards? Didn’t Celine Dionne do that with a tux one year at the Oscars?

  21. Josecarlos Chavez says:

    A snuggie really??

  22. Corporate_guy says:

    It’s not 47 dollars in shipping charges. That is for shipping and HANDLING. The shipping was probably 7 bucks for all of them. You paid forty dollars for someone to handle them for a few minutes. It’s kinda like being forced to tip at a restaurant. The middle man wants a cut just for being in the middle.

  23. Trai_Dep says:

    David Vitter is calling. He’s wondering where his misplaced shipment went to.

  24. Satanicat says:

    Over priced sweater if you ask me. And what’s with the ridiculous shipping charges? Seems like the company is making some extra money off of that as well.

    • jdsmn says:

      @Satanicat: You are exactly right, the shipping is ridiculous. Yes, they are making money off of it. But no where is it against any law to make money through a freight markup. She should have read what was in front of her, as it is clear the price of shipping.

      This all seems like buyer’s remorse. She’s became upset when someone told her she bought robes that Kohl’s sells for $8 a piece.

  25. B says:

    I don’t get the problem. It’s a blanket, with sleeves! My mom is getting six of them for her birthday. Best. Present. Ever.

  26. Tzepish says:

    She’ll eventually need all the extra Snuggies anyway as her cult attracts more followers.

  27. Anonymous says:

    I’m probably the rarity here, but I honestly do not feel bad for her at all. First off, she didn’t accidentally order anything. She placed her order legitimately. She just wasn’t aware of the hidden s/h fees.

    The sheer fact she wanted that many Snuggies is absurd. Have people not realize that the damn thing is a backwards robe? My god!

  28. Verucalise (Est.February2008) says:

    Its sickening to read peoples opinions on the snuggie- who friggin cares why she likes it, who she bought it for, or any of the other variables involved. That’s not why the story was posted, for her to receive ridicule for her choices.

    The fact is, the company’s checkout system is defunct and now this woman has to pay for their deceptive practices. If the company doesn’t help her, she should either contact her credit card company, or refuse delivery and use the other commenters suggestions- Bed, Bath and Beyond and such for her purchase.

    • invisiblenemies says:

      @verucalise: “- who friggin cares why she likes it,”

      Everyone that has posted thus far.

    • supercereal says:

      @verucalise: It’s also sickening how people call buyer’s remorse, ineptitude, and shafting businesses “consumer activism.”

      Quite frankly, I just went through the order page and all charges and fees are spelled out in plain English next to the submit button. If you don’t bother to read the terms of your sale, you probably shouldn’t be complaining about it.

    • Satanicat says:

      @verucalise: First of all, commenting on the why of someone’s actions from a story is perfectly acceptable. If someone wants to just say “such and such an item is stupid and so is anyone who buys it”, go ahead.

      As supercereal posted, it’s all spelled out for you before you submit the order. People need to start opening their eyes more instead of blaming the company for their own ineptitude.

      • KiLE says:

        @Satanicatsupercereal:
        The following things aren’t spelled out for you before you submit your order:

        -You can’t cancel your order for any reason
        -The snuggie “upgrade” means additional snuggies, not an upgrade of the ones you were already getting
        -An itemized total price

        How can you stand up for a company that doesn’t give you an itemized bill before submitting your order, let alone the “upgrade” part?

  29. Sarcastikate says:

    You can get pretty much every “popular” item on trusted sites like Amazon. I don’t give my credit card # to these sites. BTW – I would NEVER give a Snuggie to my senior citizen mother…hell, she’s already wobbly on her feet and this looks like an accident waiting to happen. Any stats yet on how many people have been injured wearing these things?

  30. AtomicPlayboy says:

    I would hope than an order for more than two Snuggies would set off some alarm at the FBI that a Waco/Heaven’s Gate style cult was being formed and that all measures should be taken to protect the innocent.

  31. oneliketadow says:

    Is the “don’t blame the OP” rule still in effect? Could it PRETTY PLEASE be rescinded just this once?

  32. Ben_Q2 says:

    Bath, Bed, and Beyond has them for $10.00 each.

  33. Boulderite says:

    Wouldn’t you get the same effect if you wore you bathrobe backwards? :)

  34. shiftless says:

    It’s only $127. Just have the credit card company remove the charge. I wouldn’t spend more than an hour on the phone trying to resolve BS like that.

  35. adamczar says:

    Buyer beware.

  36. Oranges w/ Cheese says:

    Why don’t you just go out, buy (or even better – make) yourself a bathrobe- turn it around… VIOLA! SNUGGIE!

  37. Russ Savage says:

    serves her right for ordering snuggies at all.. lame.. “it’s basically a robe you wear backwards”

  38. Anonymous says:

    The whole issue with “shipping and handling” charges: My wife and I both think the basic rule of thumb is that the S&H they charge covers their actual cost of the item, while the advertised cost covers advertising, fulfillment (including customer “service”) and profit. That is why small or light items always seem to have outrageous S&H costs. They will never lose money on the deal, no matter how many “free” items or what kind of “guarantee” they offer.

  39. Flow Bucks says:

    Why not just keep giving them as gifts for the next couple of years. Or find a homeless person and give them one of them

  40. SacraBos says:

    I just bought a flannel travel blanket for my daughter at Target for $2.50. It was in the “$1.00″ aisle at the entrance. She loves it, even if it doesn’t have sleeves.

  41. prodpoke says:

    shouldn’t be wasting your money on backwards robes that come in retarded colors.

  42. Josh Thompson says:

    Refuse the package. You may still be out the shipping charge though.

  43. shortwave8669 says:

    She can initiate a chargeback through her credit card for this order. Then the retailer MUST prove she agreed to the charges. No presumption of authorization for the merchant. She will get the disputed money back.

  44. scoosdad says:

    These “as seen on TV” guys make most if not all of their profit on the shipping and “handling charge” added to each item, and they’re not about to give that back or give you a break on multiple item orders and lose that profit.

    It’s like the TV you think you got a great deal on at Best Buy. BB makes more profit on the hookup cables, the stand, or the wall mount bracket than the TV itself and they couldn’t be happier about that.

  45. pkoutoul says:

    1. Never order anything from a TV commercial.
    2. Why would anyone want one — much less 4 — of those WTF blankets?
    3. Never order anything from a TV commercial.

  46. TheMonkII says:

    I’m not sure if I should comment on the fact that this girl thought 1 snuggie was a good idea, but alas, let’s get one for every member of her family. Boy, when American’s decide to buy “crap”, They buy it by the truck load!

    I’d like to believe this retailer never in a million years thought somoene would actually be compelled to buy more than 1, this is most likely huge new in Snuggie Land…..Mr Elf, we’ve sold 6!!!

  47. firefoxx66 says:

    I was in the UK this winter, listening to the radio one morning, and they actually were playing a Snuggie ad and laughing their heads off at it. ‘WTF America!?’ was the general gist. No wonder the world hates us – we come up with stuff like this!

  48. Margaret Powell says:

    That 8 dollars shipping easily pays the wholesale cost of the snuggie, and probably gives them a few dollars profit to boot. Clever people, the snuggie folks.

  49. jpdanzig says:

    Once again, it becomes clear that any time you see the word FREE, you need to proceed with extreme caution…

    I hope the Obama administration will do something to check the proliferation of all these late-night scam artists and their bogus offers…

  50. wgrune says:

    If you went to a brick and mortar store and the cashier asked you to scan your credit card (essentially paying for your purchase) before she told you what your total was, would you do it? Would anybody do it? My guess is probably not, so why do people do it on the internet. I try not to buy stuff from shady websites that make you put in your payment info before you see your invoice for exactly this reason.

  51. Brunette Bookworm says:

    I ordered a slanket before the cheap version called the snuggie came out. Make fun of it if you must, but it’s great for cold weather and typing on your laptop. Robes don’t cover your feet.

  52. Anonymous says:

    This happened to me too! I had to call for a week to get customer service to cancel my order which “hadn’t been processed” yet when I went to order a snuggie with the buy one get one deal and ended up being charged $70! even though the Web site clearly stated on the home page that shipping was $7.95, I was charged nearly double!

  53. vladthepaler says:

    Go to a thrift store, buy a coat, and for only $10 plus $7.95 shipping and handling, I’ll cut the buttons off.

  54. Anonymous says:

    I bought the Snuggie from the website back in December for my kids. The website is poorly done and looking back it was kinda funny.

    After I selected the color I wanted I got prompted for an option to upgrade the blanket material for only 5 dollars per Snuggie. There was a HUGE green Yes button and a much smaller No button. I clicked on the no button and a new screen came up with another optional cost. No. Then another about some strange pillow with dogs on it. No. I got several of these before I could get to the end of my order.

    My credit card was billed 6 weeks after the order. I received the Snuggies 2 weeks later. During that 6 week time I never got a confirmation email or heard anything.

    The packaging is a joke. The book light is placed in the center of the folded up Snuggie. The blanket is in a plastic bag. Both Snuggies are then placed in a heavy black trash like plastic bag with the shipping address. That is it for the packaging.

    All in all my kids love the blankets but 37.00 is a bit steep for two. If I got them at Bed, Bath and Beyond I could have saved about 4 dollars and 8 weeks of waiting.

  55. aerick79 says:

    Thats why you buy this crap in the stores. You can get one Snuggie for 20 bucks at walgreens

  56. tworld says:

    Snuggie THIS!

  57. SigmundTheSeaMonster says:

    I laughed when I saw this infomercial and was like, Who the F–K is dumb enough to buy one of these!!

    There ya go! And not just one!

    BTW: they are synthetic, so expect lots of static! And if you smoke, POOF! Smelt away…

  58. Anonymous says:

    I had a very similar experience with these people. The site does not allow you to change,confirm or cancel your oder. It just goes ahead and adds each new item, thereby expanding your order.

    I called the phone number listed. Was told by a crabby CSR that it took 24 hours to process and since it was a Saturday it would probably be Monday before anything would be processed or anything could be done. I got the number of a manager before hanging up.

    The CSR also told me that the website clearly stated that once the order was entered it was placed. LIE! It wouldn’t even allow me to go back to the homepage. I used another computer to go to the homepage and NO it DID NOT say any such thing!

    My credit card company could not block the transaction until it took place, whenever that was going to be!

    I called two or three times on Monday before getting a live person who canceled my order. Thank goodness!!!

    Not a company I will be doing business with nor recommending to anyone!

  59. Marco Deppe says:

    This is especially bad, since you can get the regular Snuggie for 15$ at Bed,B&B or Bertells…

  60. jmndos says:

    Snuggie……bwahahahahaha

  61. Adam Holcomb says:

    Why not get the real original blanket with sleeves? I’ve had my Slanket for years now and it’s pretty much the greatest thing ever.