Several readers have pointed out that American Express has made some changes to its contract “in response to the challenging environment” — the most offensive of which seems to be a new clause that gives them the right to call — or text message — any phone you use to contact them including cellphones, for the purposes of offering you American Express products and services.
Reader San says that there’s no opt-out information anywhere in the 4 pages of changes Amex mailed to her. The clause reads:
Amex doesn’t seem to want to offer the opt-out information in this mailing, but hey, that’s why you read Consumerist, right?
To opt-out of marketing by telephone, call: 800-297-8378. Remember, you can also tell American Express and any other company that contacts you via phone to stop. If they subsequently call you again, they may be subject to a fine of up to $11,000. Your phone number does not need to be registered on the Do Not Call list for this fine to apply.
We were not able to locate any way to opt-out of the text message program, so we suppose you really shouldn’t borrow your friend’s cellphone when you need to call Amex. Buyer, er, caller beware.