Last week, Jake wrote to us wondering why Office Depot hadn’t mailed the gift card they promised back in November. Someone from the company contacted Jake, and they all made up, and hugs, and happy Monday morning there’s a gift card in the mail heading Jake’s way now.
I just wanted to let you know that Casey and I figured out what went wrong and it’s all fixed now.
He had the promised gift card overnighted to me, and I’m very grateful.
The folks at Office Depot were great, and it was clear that they meant to help me all along, there was just a little miscommunication. Thanks for your help!
We’re very happy for Jake, seriously, but we’re going to jump in before the commenters and point out the big problem with this method of mystery solving: not everyone can get their story posted to the Consumerist, and if companies are only taking action on these “bad PR” cases and continuing to ignore the regular customers who call, write, fax, blog, or tweet in relative obscurity, then nothing has really improved.
Having said that, we’re glad that Jake and Office Depot worked it out. Who knows, maybe it helped clear up an internal issue and will therefore be of help to other consumers.