10 Confessions Of A Cash4Gold Employee

UPDATE 3: We did a feature investigative article on Cash4Gold, entitled, “The Article Cash4Gold Doesn’t Want You To Read.”

UPDATE 2: Cash4Gold (Green Bullion Financial Services, LLC) sent us a copy of a judgement they obtained on default, granting a “temporary injunction” against the ex-employee to prevent them from “publishing any more confidential, proprietary information, and any defamatory information on the internet.”

We continue to look into the ex-employee’s statements and will keep you apprised. (7/02/09)

UPDATE 1: Cash4Gold has filed a defamation suit (right-click here and save to your harddrive to view the PDF) against the ex-employee who posted the below allegations against the company on ComplaintsBoard. The company asserts that the employee’s statements were entirely false, and claims that she said she was going to “make Cash4Gold be sorry for firing her.” They have also asked us to remove this story. We’ll be looking into this and will keep you posted on further developments. (4/3/09)


From the acid-cloud haze of the Cash4Gold processing center steps forth a shadowy figure, fingers stained with orange testing fluid. It’s an ex-Cash4Gold employee and in-between tuberculosic wheezes he manages to pass you a yellow legal paid with 10 confessions about how his former employer taught him to rip people off. Then he evaporates leaving behind a pile of gold dust. You dip your finger in it and touch it to your tongue. Just as you thought: fool’s gold.

If you decide to investigate the creaky clock tower, turn to page 4.
If you decide to read the confessions, to the post inside.

Spotted on ComplaintsBoard: “I would like an article to be posted pertaining to the refinery Cash 4 Gold, located in Pompano Beach, Fl. I am a former employee, who would like to alert/warn the public on the scamming process involved with this company. There are many of us who would like to vouch on behalf of this fast growing scam. We would like to get the word out to everyone on this step by step scam which involves so many people in this country and their valuables.

Below I have attached the full details on the scam involving this company. We know this first hand, because this is how we were trained. Please take note of this information and do what you can to get the word out there, especially in a time when the economy has truly affected everyone for the worst. Thank you!

I am a former employee of Cash 4 Gold. I did not know much about the company before being hired. On my first day of being hired, I was taught the “Cash 4 Gold Scam” from beginning to end.

1. The “refiner’s pack” that is used for you to put your jewelry is “insured for UP TO 100 dollars, ” according to how much they determine from a description from you, the worth of your items to be, NOT an actual fully researched appraisal.

2. We receive your “Refiner’s Pack” within 3-4 days, BUT we are instructed to tell you that it takes “7-10 business days, for us to receive your pack, ALTHOUGH many times, your package has already arrived.
(All cash4gold customers who have called customer service to track a package can vouch for this)

3. Your jewelry gets appraised by hand, a magnifying glass, a plastic container, a small weight pad, and a bottle of ORANGISH fluid, which your items are then determined a value for. Not million dollar equipment or specially trained jewelry experts. The company was temporarily closed recently due to health and code violations. I have witness testers being transported to Medical Centers, due to the testing department environment. There is literally a cloud of smoke in the air from acid and other testing material. If you were thinking it was some state-of-the-art testing facility, you thought WRONG.

4. Although the payment (check) for your item is dated within 24 hrs of testing your jewelry, we SOMETIMES DO NOT actually send out the check until up to 3-4 days later. (if you are a customer check the date the check was issued against the stamped date on the envelope.)

5. We do offer a 100% Satisfaction Guarantee or your jewelry returned, BUT THE CATCH IS, that the guarantee is to contact us within 10 DAYS from when your check is DATED. (This begins with the time it took for the accounts payables dept. to ISSUE the check and also including the TRANSIT TIME for you to receive your check in the mail. **** NOTATE THE COMMERCIALS THAT INSINUATE THAT YOU GET YOUR CASH IN 24 HRS.*** If you request (sign) for FAST CASH (direct deposit) you automatically WAIVE your rights to have your items returned, EVEN if you are not satisfied with amount of your deposit.

6. You generally receive your check around the “7th-10th” business day, AND majority of the time Customers are outraged when they lay eyes on the amount of their check. Some Customer’s even receive a check for 0.01 cents.

7. There have been times when we have received your package and MISPLACED or LOST it at the facility. We CLAIM to not have received the items and even try to convince you that it was lost in the hands of USPS. At which point we begin an insurance claim process on your package. We ask you to send us an itemized list of the content of the package, trying to be as descriptive as you possible can (if you can remember everything in full detail) and a copy of your state issud ID. We then issue an INSURANCE CLAIM for UP TO 100 dollars. GOD FORBID your items are worth more then a 100 dollars. If you call customer service to check on the status of your shipment, and we actually have not received your package, we inform you of the insurance claim process. For those who know that their items are worth more than a hundred dollars, they become very upset and threaten to take action against the company, at that point we inform the customer that if they knew their items were worth more they should have added additional insurance at the Post Office. BUT unless you are paying to ship your items in a completely different package other then the refiner’s kit, you are unable to add insurance to the package.

8. For those who do get in touch with us within the allotted time frame, we already know what you are calling about. Customers want their items returned, because there check amount is so insultingly LOW. The first thing a Rep will ask you is “HOW MUCH WERE YOU EXPECTING TO GET BACK?” This way we can know how much to “BONUS” you.

*Definition of a BONUS: We issue low checks just to have you call us back if you are smart enough to realize that you just got scammed. For the smart one’s we are paid to offer u a bonus up to 3x the original amount of your check and you accept. For ex: Sally Smith receives a check for $27.86 for a Rolex watch(which we don’t issue value for), a class ring, a ring with diamond chips, a pair of earrings with emeralds, as well as a few sterling silver pieces, and maybe a few items that were really of no value. Now Sally Smith calls the cust srvc dept, where she speaks to a rep who seems so concerned and will see if she can do better with the amount by speaking to a “SUPERVISOR”. We then place the caller on Mute, and speak to our neighbors or doodle on a sheet, or twiddle with our hair for about 45 seconds, while we are supposedly speaking to our supervisor about Ms. Smith’s complaint. We then come back with an offer to “BUMP UP YOUR MELT DATE or any other lies the cust srvc reps can think of, and offer you a total amount of $53.20 which is a little under double the amount of your original check; in which case if you accept, the cust srvc rep makes a 15.00 bonus off of your transaction. If the customer service rep offers you under triple the amount of your orig check, he/she makes 10.oo in bonuses.

9. If you accept the offer, the deal is done, and you are told that the call is recorded (which most of the time, the record button does not work, or the box if full.)It’s just a way to make your feel binded by a verbal contract. IF you do not accept the deal, you have to return your check, and it takes sometimes up to a month to receive your items back after we receive the check.

10. If you only want the items that we do not find of any value back, you have to pay 10.00 shipping and handling fee to have your own items returned, which varies. Although it is listed under the terms and conditions, this charge varies from a 10.00-15.00 charge to NO charge, reason being, UNSURE.

Cash 4 Gold is definitely not a trustworthy or credible company to do business with. You are almost better off taking your items to a local pawn shop or shopping around for other companies. With the economy the way it is, Cash 4 Gold seems to be a way out of financial stress for some, but in actuality becomes a stress of its own. I would advise you to think twice before sending in valuables or items inherited and of sentimental value, its not worth it.”

PREVIOUSLY:
Cash4Gold Offers Blogger $3,000 To Remove Negative Post
How To Avoid Getting Ripped Off By Cash4Gold

Comments

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  1. Jon Mason says:

    Why would people use this? Really, it’a a genuine question – seems selling stuff on ebay or a pawn shop would be just as easy and get more cash

    • YourTechSupport says:

      @masonreloaded:Simple human nature. You can’t really fix it. You can only hope that God and/or Darwinian Selection weeds out the really dumb ones. Sadly, both appear to be on vacation.

    • PunchesSmallAnimals_GitEmSteveDave says:

      @masonreloaded: B/c there’s only one emotion/drive that will supersede self preservation. Greed.

    • Eyebrows McGee (now with double the baby!) says:

      @masonreloaded: I wonder the same thing. I’ve never been to a pawn shop but I still know how they work ….

    • UnicornMaster says:

      @masonreloaded: You would use this company if: A) you are completely bed ridden and unable to step foot outside your home to go to an actual jewelry store or pawn shop or B) You’ve stolen all of this gold and are looking for a quick way to fence your goods and destroy the evidence.

      Actually I’m guessing (totally unsubstantiated) 8 out of 10 people who use the service have stolen the gold.

      • Ingram81 says:

        @DeanOfAllTrades: That’s a really good point which you made. Using services like these to fence stolen goods. If I had stolen some jewelery from a B&E I wouldn’t want to take it to the local pawn shops because the owners/police may have a description out for the items. But if I sent it to some place where other people sent gold items it would just get lost in the crowd, there’s obviously no national clearing house for lost goods.

      • Belinda Short says:

        @DeanOfAllTrades: You missed one:

        c) People trust things they see on TV and in ADs. People think that pawn shops are sleazy and will rip you off. Stuff on tv always seems more reputable to some people. The people that send in cash for gold are probably the same people that order the sham-WOW and the Ronco food dehydrator. Advertising works.

      • trujunglist says:

        @DeanOfAllTrades:

        Cash4Gold is to gold as Gamestop is to video games….

    • Pixelantes Anonymous says:

      @masonreloaded: Cause Ed McMahon recommends it.

    • Applekid ┬──┬ ノ( ã‚œ-゜ノ) says:

      @masonreloaded: Just another example of advertising making you think you need something when you don’t. In this case, you “need” cash4gold to get rid of your gold.

    • OwenKlient says:

      @masonreloaded: The only reason I’ve *considered* using it is for my broken pieces of gold or for single earrings when I’ve lost the match. I never strongly considered using them because it always seemed like a scam. There is no way to tell if you are getting a good deal since they are the sole valuators.

      • johnva says:

        @OwenKlient: Not only is there no way to tell, but the fact that they are the sole valuators guarantees that you are not.

      • audemars says:

        @OwenKlient: Assuming it’s in good quality, you could try selling this at a jewelery store. Not all buy loose jewelery like that, especially not the big guys, but if you have a local store they may. There was a place in my home town that did that, little family owned shop would pay decently for broken jewelery or just stuff you didn’t want anymore. They’re more likely to give you a fair deal, and they definitely a more reputable company.

      • Aisley says:

        @OwenKlient:

        Actually Owen, I would go to a jewerly store and get a ball park valuation figure and… What am I talking about? No way I’ll do business with them. Since the first time I saw the commercial something smelled funny to me, and is not my dog!

    • MameDennis says:

      @masonreloaded:
      I’m betting that a lot of people who sell their jewelry out of desperation like the idea of a relatively anonymous transaction.

    • harlock_JDS says:

      @masonreloaded: People who know that other buyers report ‘suspicious’ transactions to the cops and keep records on everyone that brings in stuff would love to use a resource like cash4gold to dump a lot of gold they have gotten their hands on.

      I’m looking forward to Cash4Electronics, Cash4Babies and Cash4KidnappedPeople in the near future

    • ceilingFANBOY says:

      @masonreloaded: One would think that just the fact that this company that has only been advertising for a short amount of time is already able to afford a Super Bowl ad would be evidence enough that they are ripping you off big time when they buy your gold.

    • TouchMyMonkey says:

      @masonreloaded: These are the same schmoes who were keeping the Home Shopping Network in business all these years. Many of them have been collecting gold crap for years. Now they’re broke, and the only thing they have to show for it is a pile of gold crap they never wear.

      Seriously, would you be caught dead wearing something you bought from HSN? Yuck!

    • mythago says:

      @masonreloaded: Well, let’s apply some Consumerist logic here: it’s a scam, therefore anyone victimized by this scam must be stupid, lazy and probably has an ingrown toenail on top of all their other personal failings. Therefore, people must use Cash4Gold only because they are inferior examples of the human race!

      In real life, there are a lot of people who think you can’t out-and-out lie in commercials because, you know, the government won’t let them or something. If it were a scam the government would stop them, wouldn’t it? Therefore it must be OK.

      • redkamel says:

        @mythago: “In real life, there are a lot of people who think you can’t out-and-out lie in commercials because, you know, the government won’t let them or something. If it were a scam the government would stop them, wouldn’t it? Therefore it must be OK.”

        that still doesnt move them from the “inferior example of human race” section in my book.

    • SJActress says:

      @masonreloaded:

      Joking aside, I think maybe there’s a reason HONEST people think Cash4Gold is a good idea. Craigslist/ebay is full of people pulling scams (Western Union checks and whatnot). I assume these people rationalize, “This company must be legitimate, since they have commercials and all. I won’t run the risk of being scammed with them!”

      This is obviously not the case, but that’s probably what they’re thinking.

    • Zulujines says:

      @masonreloaded: Brainwashing.

      On the Howard Stern Show, they advertise constantly. Anyone who listens to the show probably hears a million Cash4Gold advertisements, and after awhile, I think you feel almost obligated to sell “your unwanted jewelry”. You feel almost guilty about it.

  2. EBounding says:

    Wow, 0.01 cents is really low. :P

  3. akronharry says:

    You mean my gold toilet (as seen on the Super Bowl) has to be additionally insured at the post office if I think it is worth over 100 dollars? SHould I clean out the trap of the toilet before sending?
    Ed McMahon

  4. Kimaroo - 100% Pure Natural Kitteh says:

    But The Hammer says it’s awesome! Why would he lie to me? : /

  5. Verucalise (Est.February2008) says:

    $0.01/FOR GOLD!

    Thanks for the tip :) For those who didn’t already know what a sham (wow!) this was, this is the deal breaker.

  6. TurboWagon00 says:

    On one hand, the whole idea of this service is incredibly offensive, and it sounds as though its being done in as shady a mannner as possible.

    On the other hand, anyone stupid enough to get involved with them gets what they deserve.

    I’m deeply conflicted.

    • juri squared says:

      @TurboWagon00: The problem is, they are preying on people who are very desperate, ignorant, or otherwise impaired.

      Yeah, if my coworkers or friends did it, I’d laugh, but if my elderly grandfather thought he might be able to get some real money from it, I’d be furious.

    • SabreDC says:

      @TurboWagon00: I’m conflicted too because it’s obviously a way to scam gold out of people… but on the other hand, I’m pissed that I didn’t think of it first.

    • Andrew Dorsett says:

      @TurboWagon00: Thats usually my issue. I’m conflicted between a company, that I considered to be, scamming people and the fact that it is so obviously a scam people should know better. I have no sympathy for people who fall for this (maybe for the senile elderly) but I don’t think it’s right.

      The reason why companies like this exist is because there are people out there that are unwilling to educate themselves on these types of practices. You have a plethora of knowledge available to you.

      I also wonder how people who fall for this have gold in the first place.

  7. rpm773 says:

    The business involves quick cash for gold, has Ed McMahon and MC Hammer in the commercials, and is located in South Florida. How can it *not* be on the up and up?

    • Ash78 ain't got time to bleed says:

      @rpm773: Geography definitely plays into it–funny you should mention that. Now if you’ll excuse me, I have to go order some DSLR cameras and home theatre electronics from Brooklyn.

  8. Plates says:

    I wonder how much they are going to offer you to remove this post.

  9. Jon Mills says:

    Question,

    I remember reading about a guy who would send credit card companies old tires and things of that nature back with the buisness reply envelope included in the credit card offer.

    What if everyone were to request the “refiners” pack and the just send in a bunch of junk, (like old tires and bricks) wouldn’t cash4gold have to then pay the shipping costs? A little payback from the consumer..

    • UnicornMaster says:

      @Jon Mills: I like it. Probably amounts to some sort of mail fraud but I’m all for it.

    • c_c says:

      @Jon Mills:

      That is what I was thinking… just spray a bunch of rocks with gold paint and put them in the mailer… wouldn’t cash4gold have to eat the postage bill?

      • Plates says:

        @cc82: I seem to remember someone doing something like that with one of these outfits and they actually got sent money.

        • edicius is an acquired taste says:

          @Plates: Yep, I remember someone did it with nuts and bolts and other assorted metal (and even plastic) spray-painted gold. I want to say it was over on Zug or something.

          • econobiker says:

            @edicius: Rob from Cockeyed.com did that with a bag of bolts etc spray painted gold…

            He was recently offered $3000 by c4g.com to remove his website posting since it shows so high on the search engine…

    • floraposte says:

      @Jon Mills: Mostly stuff like that just gets “misplaced” by the post office anyway. They don’t actually deliver business reply bricks.

    • SabreDC says:

      Well, if you send things like bricks or things that are obviously not valuable, they can just toss it. I say, get some cheap silverware from Target, spray paint it gold and make them at least open it and process it.

    • Applekid ┬──┬ ノ( ã‚œ-゜ノ) says:

      @Jon Mills: I’m sure to request a refiner’s pack you need to give your name and address. Knowing these guys I wouldn’t put it past them to send you happy excrement filled refiner’s packs after you requested your fifth one that they estimate you’ll just fill with sand like the last four.

    • TVarmy says:

      @Jon Mills: One of my friends was upset at getting a bunch of junkmail from some magazine asking for a resubscription, so he threw some pennies in the reply envelope. They called him to complain, and then he got mad and said it was a mistake, and that he wanted his money back. They sent him a check for 38 cents.

    • ceejeemcbeegee is not here says:

      @Jon Mills: Sending back bricks or tires seems like more of a pain for the mail carrier than the scammer…

    • shepd says:

      @Jon Mills:

      Business reply mail that looks odd is discarded (this is agreed upon between those using the service and the postal service), or, if possible, tracked to the sender to give them hell. The discarding costs the Post Office money. They don’t directly charge the business reply mail scheme that money, it raises costs on everything.

      So, basically, doing that means you give the post office one more excuse to raise the cost of your stamps.

      If you really feel the need to do this, you are better off filling (NOT stuffing, since those would look odd and be discarded) the business reply envelopes with the shredded remains, or confetti, from business reply postcards. Those will actually make it to the business in question. But it’s still not nice, since now you’ve made a mess of the desk of someone who hates their job and gets about $7 an hour to do slave-labour style work.

  10. Mary Marsala with Fries says:

    Especially if you live in a state (like MI) where the amount a pawn shop or dealer pays you for precious metals is regulated, you’re *definitely* better off pawning the stuff.

    • Jack T Ripper says:

      @Mary Marsala with Fries:
      Yes, but if you just stole a bag full of gold jewelry on your recent crime spree then you can’t exactly take that to a local pawn shop. This is a service for people who don’t want the items to be found in the local market. Get rid of it, melt it down, and make sure it never points back to me. This company is little more than a chop shop for jewelry.

      • johnva says:

        @ocdetails: Isn’t fencing stolen goods illegal in most places? I wonder if these guys are actually following all the required laws as far as proving that the people selling them stuff have proper ownership of it.

        • HogwartsAlum says:

          @johnva:

          I can’t imagine anyone going to the trouble to steal gold jewelry using this as a fence. Unless they were incredibly stupid.

          “Burglar Sues Cash4Gold; Claims His Check Was Too Small”

        • RetardedGuy says:

          @johnva:

          How would you prove that your gold belongs to you? When you inheirit a ring that has been passed down for three or four generations, do you really think it comes with ownership papers? All they ask you at a pawn shop is if the object belongs to you. That’s really all they can do. They cover themselves by asking the question and theives cover themselves by answering ‘YES’.

    • RetardedGuy says:

      @Mary Marsala with Fries: @HogwartsAlum:

      How much trouble could it really be? Do you have any idea how many muggings there are every single day? How many home break ins there are? It wouldn’t be hard to obtain if you were less than principled. And as far as verifying that you are the owner… How do you think they would do that? Do you have ownership papers to your gold earings or wedding band? I’ve been married for so long that even if I had kept the receipt for my wedding ring it wouldn’t be legible. They aren’t going to be able to prove ownership to anybody. They might have you declare that you own it, but a theif wouldn’t have a problem lying if they had already stolen a bag of gold.

  11. howtragic says:

    I don’t get why anyone would use this either. It just screams “scam.” Take your gold to a legitimate appraiser. How hard is that? I don’t understand. Seems easier that shipping things back and forth.

  12. rpm773 says:

    Another thing: Running a commercial in the Superbowl isn’t exactly like running one on late-night TV and/or running one on some backwater cable channel. I wonder if these guys are going to attract a little extra scrutiny by the authorities now, perhaps enough to shut them down if they’re doing anything illegal. That would be kind of ironic.

    • johnva says:

      @rpm773: I’m beginning to think that the broadcasters who accept this sort of advertising should maybe be held legally accountable for anything illegal about the advertised products or services. I mean, how are you not part of the scam if you’re taking money to promote it on television for some one? Would it be okay for a TV station or cable company to accept money from a company selling crystal meth by mail? If that’s not legal, why are other scam infomercials ok?

    • kingmanic says:

      @rpm773: I think the problem is this set up fulfills the letter of the law so unlike a ponzi scheme it isn’t illegal unless they make some new laws about it. It’s simply low balling pawn service. The Authorities might want to add restrictions but their business model is not illegal just unethical. There is a significant difference between illegal and unethical.

  13. Telekinesis123 says:

    In their effort to suppress the issue they ended blowing it up 10X.

  14. Canino says:

    I have a hard time considering this to be a scam. You send them items, they offer to buy them for a certain price. You accept or decline. There isn’t any law saying someone has to offer you full market price for what you’re selling. It’s basically a garage sale by mail.

    The real story here is the working conditions and issues OSHA might have questions about.

    • rpm773 says:

      @Canino: If nothing else, review points 4, 5, and 6.

    • GuJiaXian says:

      @Canino: Yeah, this isn’t a scam…it’s just a really bad deal.

      • TVarmy says:

        @GuJiaXian: Yeah, no real deception, aside from a price way below market value, but which seems to be par for the course for a lot of places. The thing that’s bad is this is nationwide and tries to push the idea to the limit, offering really terrible estimates.

    • snowburnt says:

      @Canino: I’d say it’s a thinly veiled scam. It *should* be pretty obvious to everyone that you’re not going to get full value for your jewelry. The problem is that they don’t give you that impression in the commercials and the majority of the population has at least one of these three traits that simple scams like this prey upon: Greedy, Stupid, Desperate.

      Also this company fails 2 of my criteria for me to consider it a reputable buisness: it contains the word “cash” in the business name and it needlessly replaces a word with a number.

    • Nobody78 says:

      Canino, Did you not read the story????? The scam is that when you decline the offer it usually to late because they sat on the check for a few days and they are deceptive about the shipping insurance. Next time read the story before you make dumb comments and defend this corrupt company.

  15. polyeaster says:

    honestly I’ve always looked at those commercials and thought, “SCAM!!” None of this shocks me at all…I only wish more people who watch those commercials had the savvy and common sense to realize.

    • Pan_theFrog says:

      @polyeaster: But then who would answer spam, or try to collect 26$ million form some prince in some place they never heard of?

      Wouldn’t it make more sense for the government to get in on this? It would be like a tax on stupidity. They could use the money to pay off the debt from giving money to bankers who can’t figure out how to invest in something stable.

  16. smashedpotats says:

    *crosses fingers for a $3,000 check*

    Spend it wisely Ben!

  17. savdavid says:

    The problem is they are taking advantage of ignorant people. It is unethical at the very least.

    • DidSomeoneSayCookie? says:

      @savdavid:
      To my 79 year old mom, somewhat impared but not enough for us to take away her ability to manage her own funds, this looks great. No driving or negotiating, she thinks. For old jewelery, some extra money. Shame on them. Terrible karma. It breaks my heart.

      I also thought this might encourage more theft; it seems a pretty easy way to get $ for stolen jewelery without having to go to a pawn shop locally and open goods up to possible police scrutiny.

  18. Jack T Ripper says:

    I just think it is a terrible thing to advertise. “Give us gold and we’ll give you money! Beg, borrow, or steal it! We don’t care where it came from, just as long as it is GOLD! Your mother’s rings, that stranger’s watch, a jewlery store display… It doesn’t matter! Send us gold and we’ll send you money!!”

    Yeah, that sounds like a really ethical and reasonable company. They are no better than the check cashing places that take advantage of people who are already in financial trouble or else why would they be there? They know people desperate enough to send them gold in exchange for far less than it is worth aren’t in any position to take action against the compnay when they get screwed. It is a sad commentary of our time when companies like this grow to the size that they can afford to advertise on the superbowl.

  19. coan_net says:

    I would guess that the people who use Title Loan places – and other “fast cash” places, Cash4Gold would be perfect for them.

    Too bad they are advertising to others who will be taken in on the scam…… and I just wonder how many senior citizens who are low on cash are shipping off their gold for 1/10th the value…. and are happy because they just don’t know any better.

    Sad.

  20. Davan says:

    Just the fact that cash4gold was able to afford a 3 million dollar super bowl spot should let the extra dumb people know that its a scam from beginning to end. If you’re still too dumb to figure it out, then by all means, send em your gold.

  21. DallasPath says:

    How many people actually have a significant amount of gold jewelry just laying around their house? I have my wedding rings and a few necklaces, but the people on these commercials act like we are all walking around blinged out from head to toe.

  22. c_c says:

    Someone needs to start a campaign where a bunch of people fill cash4gold mailers with (heavy) junk and send them in, thus forcing cash4gold to eat a lot in postage costs…

  23. vermontwriter says:

    Our local news did a story on this company. They sent in a 14k wedding band that they’d had valued by a local jeweler. The offer from Cash4Gold came in and was 10% of what the jeweler’s appraisal was. The reporter was offered $16 and change when the ring was worth $95. So she called their lawyer to talk about their promise that “they take out the middleman.” His response still makes me laugh because he’s so adamant that people are just misunderstanding what Cash4Gold is saying.

    [www.wptz.com]

  24. sleze69 says:

    I feel sorry for Ed McMahon. He has essentially sold his soul to the devil to do that ad…

    • lihtox says:

      @sleze69: A smart celebrity journalist could do a great gotcha story on this, and get McMahon to go on record about the company.

      I don’t feel bad for him because there have to be more legitimate ways that he, a fairly well-known personality, could raise money and live a comfortable lifestyle.

  25. chenry says:

    $27.86. For a ROLEX. Where the hell can I get a deal like that?

  26. discounteggroll says:

    HAMMER IS A SCAMMER!!! HAMMER IS A SCAMMER!!

  27. bohemian says:

    The first time we saw these commercials we both started laughing at the premise of just mailing off valuables to some obviously sketchy dude on late night TV.

    It seems like a large percentage of the commercial on TV right now are some form of scam or sketchy business practice. Cash4gold, DirectBuy, Freecreditreport.com, Extenz, Lipozene, and whatever Billy Mays is shilling.

    Someone needs to start an internet effort to get people to request cash4gold envelopes and fill them with gumball machine “gold” jewelry before sending back.

  28. Trai_Dep says:

    If Florida and Texas were to get sucked into a black hole, the US fraud rate would drop by half.

  29. mbz32190 says:

    I don’t know who would fall for this….Sending gold in the mail to some unknown company raises a huge red flag immediately. Why not take it to a local gold shop (which will probably still rip you off, but you are in possession of YOUR gold the whole time)

  30. mariospants says:

    Is there a possibility you can use their system to scam the scammers by claiming the “gold” you sent in was “lost” and get $100 from their insurers? I mean, if they’re THAT lax that they lose people’s gold in-house…

  31. JohnDeere says:

    Pawn shop anyone.

  32. Ingram81 says:

    Just out of curiosity, my fiance has some jewelery with nice stones that she wants to get rid. What’s the best method for getting close to what was paid for the items?

    • teknowaffle says:

      @Ingram81: From what I understand nothing will get you even close to what you paid. Jewelry depreciates as fast as a car. Once you leave the store, it has lost a lot of value, unless it is some rare tiffany piece.

      • Ingram81 says:

        @teknowaffle: So if the piece was appraised at say $10K and it was given to her as a gift, there is no way to get that $10K value? I mean is jewelery essentially worthless than? I can understand a car being a depreciating asset, it gets used, worn down, mechanical failures etc. But how does this translate into jewelery?

        • johnva says:

          @Ingram81: The metal is not worthless. But it’s hard to get the full retail “value” out of jewelry or stones like diamonds. The industry is a huge racket based on large markups, and as far as I can tell the “appraisals” mean almost nothing. They certainly don’t represent what you’ll get if you sell it or have to have insurance pay for it (unless you have specialized insurance).

    • Traveshamockery says:

      @Ingram81: Cash4Gold.com! A safe, reliable transaction!

      They couldn’t put it on TV if it wasn’t true!

    • ekthesy says:

      @Ingram81:

      Take it to a reputable local jeweler. Most will buy gold, especially since the price is going up. There’s a jeweler around here who has “open houses” where people literally line up around the block with Ziploc bags full of gold jewelry, and he sits you down right in front of him, examines and weighs the pieces, and gives you cash on the barrelhead for it. My wife and I got nearly $1000 for nine or ten items (one of which was a heavy 18-karat bracelet.

      Just give some local jewelers a ring (ah-ah-ah) and ask them if they buy gold.

      • Ingram81 says:

        @ekthesy: Thanks for the info. We may just take the diamonds out and sell the metal at a local jewelers, after I find out the going rate for gold by the ounce. The stones are quite nice, and depending on what the offer we get, may trade them in or out right sell them.

        • ekthesy says:

          @Ingram81:

          You’re welcome. BTW, jewelry does NOT depreciate. Gold is gold is gold once it’s melted down, and an ounce of gold from 1920 is the same as an ounce of gold from 1980.

          The one thing you do have to be aware of in terms of “aging” is that the quality of stones used in older jewelry tends to be far lower than stones in modern jewelry; it’s a function of improved and more widespread mining.

          I think you have a good plan there, to remove the diamonds (may want to have a professional have at that) and deal with the gold first, then have the diamonds appraised separately.

          An ounce of gold is $907 today per goldprice.org. It’s a traded commodity, so it’s subject to fluctuation, but IIRC gold is at something like a 25-year high.

          • Powerlurker says:

            @ekthesy:

            That’s partially true. Used jewelry is largely only worth scrap value on the secondary market. So the gold that your ring is made of hasn’t really depreciated, but it really isn’t worth much AS A RING.

            Now the place to really get screwed is on selling gemstones. If you can even find a buyer, the price you’ll be offered will be based on a fraction of the WHOLESALE price, which is significantly lower than the retail price.

            • ekthesy says:

              @Powerlurker:

              Well, of course the engagement ring you pay $6,000 for at a jewelry store isn’t going to be salable for $6,000 on the open market, but I wouldn’t call that “depreciation,” I would call it “the used goods market.” I would think that you would get $6,000 for it minus the original markup from the store (labor to produce the ring, etc.)

              You’re right about the gemstone market. Gold is gold is gold, you know the karat weight based on whatever’s stamped on the inside of the ring, and anyone can weigh it and do some simple math to find the market value, and that’s what you’re going to get paid for it, same as you’d get paid for a lump of gold in any form.

              Diamonds, obviously, come in a far more diverse array of qualities, and since they’ve already been cut specifically for a piece (which you sold for the gold) it’s not like you can melt them down and re-use them.

  33. Traveshamockery says:

    Let’s take all the warning labels off everything and let the idiot problem work itself out naturally!

  34. albokay says:

    most people who read this are already smart enough to know that is a giant scam. those that send the gold in are the same ones who think that some Nigerian guy is going to give them 100 grand if they send him 15 grand and Miss Cleo is going to help them in life.

    Clueless people are a billion dollar business. Desperate clueless people are triple that.

  35. lalaland13 says:

    I tried sending my stuff to Cash4Gold, but they wouldn’t give me money because my credit was bad. Now I live in the basement of a Renaissance Fair with your mom and dad.

  36. fisherman23 says:

    Crooks, I really feel for the people that are lured into these scams. It also really bothers me that so many “stars” are participating in advertising for these companies. If it sounds too good to be true, it probably is.

  37. homerjay wants Boston Legal back! says:

    THis was probably the most informative “10 confessions” you’ve ever done.

  38. Anonymous says:

    One of the main reasons that I think this scam works is that your average suburbanite with excess gold jewelry has NEVER been into a pawn shop. They are usually located in the bad part of town, have a horrible reputation, and are not a viable option for many people.

    • lihtox says:

      @TrilbyWabba: I think that’s true. At least for me. I’ve never been in a pawn shop, I barely know how they work, and should I ever end up with excess gold jewelry (not a problem in the foreseeable future, mind) it wouldn’t occur to me to take it to one.

      I wouldn’t send it through the mail to a guy I saw on late-night television either, mind you.

  39. Anonymous says:

    You might as well tattoo “sucker” on your forehead if you actually believe that sending precious metals through the mail is going to result in gobs of cash and makes this top ten pretty much pointless.

  40. TVarmy says:

    If it’s stolen gold, wouldn’t that leave at least a bit of a paper trail? I mean, you need to send the gold over the mail, and then they send you a check which you need to either deposit in a bank or in a check cashing place.

    I guess it would be too much to look into for a small amount of gold, but I imagine a person who got a good haul could find a better channel.

    • Powerlurker says:

      @TVarmy:

      Selling it to a pawn shop would leave an even bigger trail. Pawnbrokers tend to be heavily regulated and need to take down identification. They are also frequently required to hold merchandise for a certain amount of time before they can sell or otherwise dispose of it. If you send your stuff to Cash4Gold, they most likely don’t keep extensive records of what they recieve and by the time any law enforcement agencies would stop by to investigate, they’d probably have melted the gold down already.

  41. pschroeter says:

    I idea that anyone would respond to the “send us your gold and we’ll pay you what we think it is worth” concept horrifies me. I’ve often wondered if someone sent them a piece that was worth much more than the value of the gold, whether they would sell the Rolex watch, ect, and pocket the profit.

  42. kairi2 says:

    if they send you a check, it’s not really cash is it.

  43. iameleveneight says:

    Csh4gld s scm?

    DH

  44. AgentTuttle says:

    I could tell it was a scam from the first commercial. [www.boingboing.net]

  45. brandon.green says:

    Fascinating–I always wondered how that company operated.

  46. Mr_Mantastic says:

    Well I signed myself up to receive the pack and I’m going to send something to waste their money. Is it against any laws to send cat poop? I’m curious about any laws I could be breaking. My friends are going to send in useless stuff, too.

  47. The_IT_Crone says:

    They’re opening an actual storefront at the Mall of America. I’m curious how that is going to turn out, as opposed to the mail-order. I almost wish I owned something gold in order to test them out.

  48. Mr_Mantastic says:

    Or what if I sent in pubes? Are they worth anything if spray-painted gold?

  49. mikesmillions says:

    Wow, that’s amazing. I hear them adverstising all the time on SirusXM and TV. That’s sad that the company has bad business ethics. I just feel bad for the people that they ripped off.

  50. Ali Razavi says:

    My grandmother tried them out. Luckily it wasn’t anything valuable. However, I have some interesting paperwork they sent her that could possibly prove it is a scam. Not sure why what seems to be like an appraisal, was in there, but I will try and scan it up and write a very detailed account of her interview. Maybe in an interview format, who knows.

  51. Scott Fillmer says:

    Sorry, maybe I am just stupid, but many of the things you mentioned don’t seem anything more than a business that keeps a tight control over their company.

    #1 refiners pack insured for $100, yeah, so, USPS and UPS both have limitations on insurance and they could care less if the item is worth $2000,

    #2 takes 3-4 days but tell them takes 7-10 business days, yeah, again, so what, who can predict the mail, the second you say we will receive them in 3-4 days the mail will take 5 and someone will freak.

    #4 don’t send out checks for 3-4 days… again big deal, all the banks in the world float funds for more than a full business week just to collect on the interest, this is not even close to that…

    I could go on, but I think my point is made. Not saying they are the greatest company in the world, but these are hardly a “scam”. No one is twisting your arm to send in your gold, AND, you are dealing with a pawn shop, what do you expect???

    • Tiber says:

      @Scott Fillmer: The not sending out checks for 3-4 days is a big one actually. The thing is, you have 10 days from when the check is DATED to say “no deal”, otherwise they go ahead. It’s quite possible to never even receive the offer before the window to cancel, and waiting to send the check out to narrow that small window even further is beyond just being shady.

  52. Dansc29625 says:

    Sounds good, where do I sign up?

  53. radiochief says:

    I understand why Cash4Gold is shady. But the actual service they provide is not.

    When recessions/depressions happen people buy and sell gold:

    The rich buy it as a hedge against the falling dollar/inflation and hope to reap profits as gold goes higher.

    The poor sell it hoping to cash in on higher gold prices.

    But people tend to think their jewelry is worth more than it actually is. Your 10 to 14k gold chains, class rings and, bracelets are not worth that much. When you have that is 16-18 to 22k gold those will be worth a lot more- especially if they are solid and not electro-plated.

    Your best bet is to pawn your jewelry, sell it on craigslist or go to a local jewelry who offer money based on its worth.

  54. mr.dandy says:

    Rob at Cockeyed.com posted a couple of great articles about this company, one where he spray painted a few items in gold and sent them in, just to see what would happen. Ah, good times.

    [www.cockeyed.com]

    [www.cockeyed.com]

  55. Steve Armstrong says:

    The only people stupid enough to use this service are thieves who know better than to try pawning hot items. They deserve what they get.

  56. Anonymous says:

    I think anyone dumb enough not to see that this is a scam, DESERVES getting ripped off. I mean why would you think that sending your valuables blindly to someone is a good idea? Common sense people.

  57. rickhamilton620 says:

    Awesome “Choose Your Own Adventure” reference! Those books ruled!

  58. ShinGetterPoPo says:

    Send us your precious heirlooms and we’ll send you a buck fifty. Sounds like a plan to me :|

  59. Hr Pala says:

    Cosumerism is boon or bane?
    One must remember that too much of anything is bad.

    [reddy2007.blogspot.com]

  60. Anonymous says:

    Cash4Gold is a scam, but not the one I would have thought … considering that gold is consistently rising against the dollar due to the hyperinflation of the fiat based `legal tender` currency, the gold is already worth more than the money its being traded for … that Cash4Gold is also depreciating the trade-in value is a financial double-whammy … this scam seems in dire need of regulation …

  61. Anonymous says:

    Such a scam. It’s sad to hear how many people are ripped off by this company. The most important link to know about is the BBB. Click here and tell the BBB HOW YOU FEEL.

    http://www.seflorida.bbb.org/ComplaintDetail.aspx?CompanyID=16000679

  62. Ed Ward says:

    I’m thinking this is just a disgruntled employee. I see nothing that screams “Scam”.

    1. the refiner’s pack insured up to $100. I’m sure it clearly says that. If you think your stuff is worth more, don’t use the refiner’s pack.

    2. Get it in 3 days say it takes 7 to 10. Saying it takes 7 to 10 days covers everything. It could be that Fedex or UPS’s ground shipping states 7 to 10 days.

    3. Appraisals by hand. Do ads SAY that they use multi-million dollar equipment.

    4. Not sending checks out right away. Show me any large business that can turn a check around in less a couple of days.

    5. 100% satfaction. Ok, this one kind of stinks but, there are FAR worse terms on the internet. No refunds, restocking fees, etc.

    6. Receive refund check in 7 to 10 days. See #5

    7. Lost package. Ok, if a package is lost, of course they’re going to blame it on USPS. I’m sure this goes on everywhere. It’s not right but, I don’t think it’s part of a scam.

    8. “BONUS”. This goes on everywhere. Have you ever called to cancel your credit card? They’ll offer you a lower rate. Ever call to cancel HBO? They’ll give you a reduced rate.

    9. Call recorded. come on, now we’re streching to find stuff to complain about.

    10. Pay shipping and handling for returned items. This would be a scam if they didn’t tell you that when you send them the stuff.

  63. Anonymous says:

    When I hear about these types of businesses I want to mess with them on a large scale, so I suggest everyone on this board sends them as much fake gold jewelry as you can find from your local goodwill and simply waste their time & resources.

  64. Chairman-Meow says:

    What is it that makes Florida the scam capitol of the World anyways ?

  65. Anonymous says:

    First, let me say, I do not support or advocate Cash4Gold and am of the opinion that they do not pay top dollar and you most probably would get more from a local dealer, this post does not appear to be factual. The reason: the fluids used to test gold will leave a yellowish/orange color on your fingers if you do not use gloves when testing gold. However, the fluids for testing gold are clear in the bottle not orange as the poster states. As a jeweler I would advise you to get several prices for the gold you are wanting to sell.

    As for the Cash4Gold commercial, they show you gold being melted and state “We are the refiner.” I refine some gold myself and I, also, send gold to refineries. Gold is refined using chemical processes, I don’t know of anyone refining anymore using a heat and melting process, it’s just to cumbersome and the loss of gold can be signigicant compared to the chemical processes that have been developed over time.

    Hope this helps.

  66. flyromeo3 says:

    only suckers would mail their jewelry back after watching this commercial.

    Reminds me of that 1800 dental commercial

  67. Dyscord says:

    I remember Inside Edition did an article on places like this. They found that Cash4Gold gives you the LEAST amount out of all of your options.

    Plus, the idea of sending your gold in through the mail is just plain fishy and should be enough to make the average person nervous.

  68. Anonymous says:

    Hi there everybody! I just happened to stumble upon ths post and wanted to inform people that this whole operation really is unnecessary and way too time consuming for someone looking to make some extra money from their old, unwanted jewelry. I actually work at a jewelry store in Tampa, Fl, Arthu Yates and Son Jewelers. Why would anyone send THEIR OWN JEWELRY off to somebody in a plastic envelope when you could just take it to your local jewelry store. The store I work for pays 60-80% of market value, (most pawn shops pay anywhere from 20-45% typically for gold and silver pieces) and we are one of the highest paying stores in the area. All it takes is about 10-15 minutes of your time compared to 2-4 weeks! You simply bring your items into our store, we seperate the jewelry by content and karat, we weigh the pieces and then let you know what we will pay you for them. If you are unhappy with the price, there is no charge for us examining and weighing them, you can just take your jewelry and be on your merry way! If you are happy with the price, we cut you a check right on the spot!
    Hope everybody does take this post from this former employee seriously.
    If anybody in the Tampa Bay area is interested in bringing their jewelry into us, just give us a call (813) 253-2164, or just stop in … we are located at 1708 S. Dale Mabry Hwy Tampa, Fl 33629.

  69. Anonymous says:

    Check with your local coin store – they usually buy “scrap” gold or other jewelry you no longer want or care about -or pawn shop before sending off anything to this outfit. You’ll get your payment on the spot and (generally) be dealing with a local business rather than someone off in Florida or some other never never land.

  70. Anonymous says:

    look at this new commercials cash 4 gold Diggers?

    http://www.youtube.com/watch?v=Srb54nRBeLo

  71. Anonymous says:

    It’s important to keep in context that this is a short-time employee who was terminated, so they were bound to have some hard feelings. Even so, Cash4Gold takes all accusations seriously. Following is a response to this article:

    http://cash4gold.blogspot.com/2009/02/response-to-complaintsboard-article.html

  72. Cash4GoldInc says:

    It’s important to put into context that this is a terminated short-time employee. More on the story can be found here:

    [cash4gold.blogspot.com]

  73. Johnny Fratto says:

    What’s truly amazing to me is that 2 big name private equity firms invested in this company? I bet the investors in those funds – usually universities and the like – wouldn’t be happy if they read the postings on this site.

    Someone at Consumerist do a story on this please.

    [www.xconomy.com]

  74. Anonymous says:

    use Midwest Refiners- they are totally honest, I weighed and tested my own gold before I sent it to them- the only difference in what I calculated and what I got was that gold had gone up when they settled so I got more. Local pawn shops were only willing to give me 40% of what I got. I don’t work for them or have any affiliation with them- google them if you want and always do due diligence

  75. Shelly Hinkson says:

    FYI-I just heard on the news of a a new service that pays a fair amount for your gold. The story said they were mainly for fund raising efforts because charitys were in the hurts…but have another site for the consumer. It was a story on legit companies to go to. I think it was called officialgoldfundraiser if you want to check them out.

  76. Brian Hovis says:
  77. Anonymous says:

    There are many ways people can protect themselves and find out what their items are really worth.
    We just released an iPhone app: http://metalbug.info
    that will let you get an accurate estimate BEFORE taking it to a pawn shop or cash 4 gold service. It’s all about making yourself aware so you don’t get jipped.

  78. Anonymous says:

    Thank You!!
    For the info, they should pay you 3 million to take it away i’m sending this to all of my email friends which total over two hundered which i will tell them forward to all on their list.

  79. Anonymous says:

    I used cash4gold last year and got 17. and change for a bunch of gold and steling silver items. I got pennies on the dollar. This is a scam. I advise anybody reading this, PLEASE do not use Cash 4 Gold. I didn’t call and said the heck with it which is what most people will do especially if the jewlery is broken and your not going to use it anyway. I got the lowest dollaramount not top dollar. I am not a stupid person or ignorant, I am disabled with fibromyalgia and memory and thinking process is messed up. Along with everytining else, I didn’t call them. PLEASE DO NOT SEND GOLD OR SILVER TO THIS COMPANY. THEY WILL RIP YOU OFF!!!!

  80. Anonymous says:

    PLEASE!! Just go to a quality jewlrey store. I sell gold all the time don’t get ripped off. Quality place will weigh and price at current market price.

  81. ergononassumpsit says:

    The Judge is David Krathen and the Defendant is named Michele L. and she should sue the crap out of them for deformation of character. She should also turn states evidence for the cheating they are doing. Also she should claim her Sovereignty and all her Rights.

  82. robo_geek says:

    Hmmmmm….spray paint some bricks gold, and just keep shipping them, and shipping them, and shipping them……

  83. pissedoff says:

    I totally agree with many of the articles about Cash4Gold being a rip off. I sent gold rings, silver bars plus other gold and silver items. I had the diamond ring I sent evaluated at seventeen hundred dollars and they gave me less than two hundred for it. I sent a hundred dollar gold piece which they offered less than its face value, infact they offered less than 25% of its face value. The silver consisted of four pure silver bars, each 5 grams which they offered 17 cents each for.
    I am in the process of trying to get all of the items back but so far nothing yet. I was fortunate that I called the day I got the cheque and was within the nonmelt down period. I am into the excuse period at Cash4Gold and I concur that they are definitely scam artists. Too bad I didn’t do my research before I sent in my valuables

  84. chillacello says:

    It’s always amazed me that people will dump jewelry in an envelope, and send it off to some company that is spending a lot on cheesy commercials. I’m all for protecting consumers, but some people are too dumb to help.

  85. cheri says:

    I am sorry to say that I too was a dumb sucker of Cash4Gold. I sent my jewelry in their packet after being pressured to send it in; I knew better. I knew I should have sent it in my own insured packet but the lady assured me that their packet was registered mail; no worry. It was “lost”. I am just sick!!! I am out $1,000.00 worth of jewelry and will be lucky to get their little $100 settlement. And to get them to communicate with you? Forget it! I was stupid, and lost out on alot of money to try to make some. Please people-DO NOT use Cash4Gold!! Biggest scam going!