Understanding Circuit City's "End Of Days" Return Policy
Returning something to Circuit City? All sales are final during the liquidation, but if you bought it between January 1st and the 16th, you have a 14-day return window. However, if you bought it before January 1st, the original 30-day policy still applies. Your cashier might not know this, though, and try to deny the return. That's what happened to Jason today when he tried to return a hard drive.
Please remind people to check the refund policies during liquidation! If i didn't insist that the customer service rep try it through her terminal my return would have never happened.
Whatever 30 day return policies that applied before the 16th has now been reduced to 14 days starting this past weekend. I bought a hard drive on [December] 21st that was the wrong item. After hearing of the immediate liquidation, today I went in to process the return and the worker insisted that the 14 day return window applied to all purchases made BEFORE the weekend, when in reality it only limits those purchases made between Jan 1 and Jan 16 (due to the fact that the 30 day return window on the pre-liquidation purchase would take it past the next 14 days) Totally confusing, but luckily the checkout computer accepted the return.
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Comments:
Circuit City's liquidators have less ethics than a lawyer.
It's probably no surprise to anyone that Circuit City is going down (though certainly sad). After all, the services have not been great and for the most part, they have not been able to compete on prices with Best Buy or Walmart and many other online stores.
Liquidation sales don't necessarily mean great deals as far as I am concerned. CompUSA did not have any good deals when they went out of business.
It's probably time to make sure that if there are outstanding rebates in process, they are still valid.
Personally, I have been avoiding Circuit City rebates for quite some time based on the advice at: http:/www.uberi.com
They also have a quick note about liquidation sales in general. They have saved me from a lot of headaches through deals and shopping advices from time to time. Maybe someone will find it helpful.
By the way, it was nice when Best Buy decided to eliminate all rebates about two years ago. That was a nice touch.
They are basically saying "No returns after Feb 1st" no matter when you bought your product.
I have a bunch of Circuit City rewards points, from two television purchases on my Circuit City rewards credit card... redeemable for about 12 $5 gift cards... oh joy...
Since no one has pointed this out, in California you have 30 days to return merchandise regardless of what Circuit City says;
1793.35. (a) Where the retail sale of clothing or consumables is
accompanied by an express warranty and such items do not conform with
the terms of the express warranty, the buyer thereof may return the
goods within 30 days of purchase or the period specified in the
warranty, whichever is greater. The manufacturer may, in the express
warranty, direct the purchaser to return nonconforming goods to a
retail seller of like goods of the same manufacturer for replacement.
@Lucky225: To me, that seems like it only applies to things that are clothing or consumables. If you were to buy a RAM stick for instance, that does not conform to clothing (although, I suppose it is clothing for your memory slot) or a consumable (I don't see RAM being "used up") item, it wouldn't have to have an automatic 30-day return policy.
If you were to pick up that cute pair of jeans that your girlfriends said your butt didn't look fat in (but in reality, it probably amplifies above-mentioned cheeks), you now have 30 days to return that item (as it conforms under "clothing.").
Amiryt?
I'm not sure, I know as a general rule of thumb in California you have 30 days for returns. Even T-mobile has a 14 day return policy for cellphones that doesn't apply to California;
"If you recently purchased a new T-Mobile phone
You have 14 calendar days (30 in CA) from the date of purchase to return purchased equipment to the point of purchase. "
As for the 30 day return policy. I don't know Cali law, but I do know alot of laws can be thrown out the window A) when a company files Chapter 11 bankrupt, and B) when I business closes.
@Lucky225: I think though no matter how smart and in the know you are about that law, the guy at CC who's about to lose his job is going to care less and say no. Then you'll end up in an argument and ruin your day.
IMO, just stick with what CC says.
So does anyone know what happens to a warranty you have with Circuit City? I bought a TV from them 2 years ago with a 4 year warranty. I should have 2 more years on it but I'm guessing now I really don't. Any ideas if these are still honored by some magical gift of God?
@Lucky225: The way that's phrased, it sounds like it's on the manufacturer not the retailer. You would have to call the manufacturer of the product, and they would give you some kind of authorization to either ship it back to them or take it to "retail seller of like goods of the same manufacturer." Also,this only provides for exchange, not for refund, and only for defective products (warranty).
@downwithmonstercable: Exactly. I've gotten in conflicts with retail clerks when they have a sign "30% OFF" and their math is wrong. It is far easier to prove math on the spot than the law, but even then a stuborn cashier just won't give a damn.
@ZManGT: Warranties are serviced by 3rd parties, so you are fine. You will receive some correspondance in the mail from the 3rd party outlining what you need to do when you need to use your warranty.
I purchased something on December 27th. I've called 4 Circuit City stores. All interpret the return policy differently but all will not allow me to return it, despite that it came with a 30 day return policy.
Man, I didn't see this coming. I just ordered Guitar Hero III (game + guitar bundle) from Circuit City last week. I'm hoping the return policies on those items are strictly to deal with Activision...
On a side note. This story needs a scene from the movie End of Days, preferably of old Arnie doing or saying something stupid.
So now what if, say, my iPod broke, and I have a warranty on it? What would I do then?
@ZManGT: warranties are covered by a third party and can still be contacted by the original informatino given to you. the only change in the plan is if they cannot fix the product they will give you money back, since replacement/gift cards are no longer valid.
CC (the liquidators) refused to exchange a router I bought two weeks ago due to their "sales are final" policy. I'm pleased - and pleasantly surprised - to report that Amex suspended and then credited the amount back to me very promptly. No tears here for CC's demise.
@SoumyaAliquippa: Personally, if I can get a warranty or service program through the original company who made the product, I do. Apple Care is far superior to any crap CC can dish out, or rather, any crap CC could have dished out.
Print this page and bring with you if you need to return anything. It's not evidence, more like "instructions".