Sears Calls Several Days After Purchase To Upsell Unnecessary Protection Plan With Lies
—>Sears tried to scare Anthony into buying an unnecessary protection plan several days after he purchased a new plasma tv. The sales rep who called explained that Anthony's new plasma would need to be recharged every five years, which isn't true. According to Consumer Reports: "There is no such thing as recharging a plasma TV with new gas. It is sealed at the factory."
Anthony writes:
I just bought a Plasma TV from Sears. I declined to buy the $300/3 yr protection plan because of the price. Sears called me at home a few days later. The sales lady asked my why I chose a Plasma TV instead of an LCD. I thought this odd, but just answered the truth - there was a deal on this TV. She then told me a personal anecdote about her friend who repairs Plasma TVs who told her that Plasma TV's needed to be recharged every 5 years for a cost of $500 or so. She then tried to sell me the protection plan that would cover this service (the same one I declined before, which would expire before the 5 year recharging date anyway). I declined, ended our call, then got on the internet and discovered rather quickly that this is a myth about plasma tvs that lots of salespeople are propagating.I am certain that there are people buying these protection plans to cover their plasma tv's future "recharging" which they will discover never happens.
General TV Topics [Consumer Reports]
(Photo: szeretlek_ma)






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