I might just use this, they have had my DV9000 notebook for six weeks. Initially sent it in for a broken hinge, most if not all of this model has had the left hinge break, NOW they have contacted me saying that my notebook wont boot... thats odd because it worked fine when I sent it in. Oh well should have bought a Mac Book Pro, live and learn.

@WoodyXJS: Macs have their problems too... I've used several HP PCs and have never been unhappy...

@WoodyXJS: same goes for me. typing this on a Compaq 6910p running vista... no problems ever.

desktop at home is a HP that's 5 or so years old again, no problems.

just picked up a HP hdx 18 (one huge ass lappy) and will continue to get HP until they screw me over

@WoodyXJS:

Just letting you know, that Mac Books are a piece of shit and Apple knows this. What Apple relies on is their customer service and that is all.

True story. Know plenty of people who work in Apple's Tech Support area.

I work in apple tech support and they seem very solid for me. Most issues with macbooks are people want pro performance out of low end modles

I have never had a good resolution with HP. They just suck. All kinds of problems. Bad service.

I went Mac and never looked back. Had my Macbook Air for almost a year and an Imac even longer. No problems with either. But the apple mice suck. No way to clean the scroll ball (clean it well) w/o a MAJOR hassle.

I just called and unfortunately this only gets you to someone who could possibly assign a executive case manager to your case, which is still better than nothing. So hopefully the executive case manager will work things out, or off to EECB or small claims court it is. Thanks!

@WoodyXJS:

Rule #1 when sending in a computer is REMOVE THE HARD DRIVE. That way if they lose the machine, or something happens you have all of your data.

Rule #2 get a time estimate, and follow up everyday.

Rule #3 When it comes to HP, send an email to the following people and you should get a call back within a day.

todd.bradley@hp.com, jon.flaxman@hp.com, cathie.lesjak@hp.com, ann.livermore@hp.com, shane.robison@hp.com

@almigi: I understand that you can get a lemon with any brand, but you should google Presario DV9000 problems. The left hinges are breaking by the thousands, HP admits that they are defective, now when the left hinge breaks the lower left corner of the screen back breaks from fatigue, guess what they dont cover that piece, $245.00 charge to replace it. The motherboards in this model are dropping like flies, they tell me mine needs a new motherboard, still waiting to see if they cover it or not. I guess I will just have to buy a new one and start over.

I am glad the number I posted could be used for something good. HP's repair center is unwilling to fix my computer, so my case manager is replacing it. Odd that this is the third time it happend.

@WoodyXJS:

F that.... what you need to do is email the entire list that I posted earlier.

I actually know a proven way to get help from HP. The warranty on my laptop expired coincidentally my Wi-Fi stopped working, so after long numerous conversations with HP's customer service dept., I just went ahead and e-mailed the CEO, Mark Hurd. There's a neat form you can fiill out right here - [www.hp.com]
A day later a pleasant CSR called me and (no questiones asked) told me they already mailed me a box I can ship my laptop in for a repair. 2 month later (that's pretty fast for HP), I have my laptop back in working condition and I haven't spent a penny. Just thought I'd share.

@lacubsfan:
All solid points but.....
1. The return paper work that came with the box to ship the laptop back clearly stated that the hard drive and power cord must be shipped back with the notebook AND any administrator password must be provided, strange they would need that to fix a hinge.
2. An estimate wasnt needed because the hinge repair was free, replacing the back cover SHOULD have been free according to the KY Attorney Generals Office, because it failed do to the failure of a part that they are more or less recalling.
3. My first call went HP's customer "Roger", whos accent was so thick I couldnt understand a word he was mumbling, said it would be a while before my repair could be completed because part were on back order, My second call was to the number listed in the post, I spoke to a very nice lady(no discernable accent), who said her record showed nothing about parts being on back order, she told me that she would be my case worker from this point on and would do what she could to expedite my repair, February 5th would be the NEXT possible day that I would be getting my notebook back, but she would look into it and give me a call back on Monday, we shall see. How ironic, I am typing this on my old Dell Inspiron 5000, its been in my closet for eight years, it still works, a little slow but still chugging along, the HP lasted seven months......

I have an older model HP PSC 500. I called for support to get my old printer download removed. Something went wrong when I upgraded my pc to XP and now am unable to scan. I tried to download the new DL for this printer for XP users. But, nothing would work because I had this missing element. Against my better judgment, I bought a new Hp All In One. I still have the same problem, but now I have to pay the credit card bill for a new printer. I am so cranked about this. I have sit on the phone for hours with their Pakistani top notch tech support I thought I would blow a cork. I actually thought the guy was sleeping because he was breathing so loudly on the phone. Then he sounded so confused I thought he was on drugs. What the HAAAAAA is going on with HP? I have always sworn by their product. But now I getting ready to send back this piece of crap and putting the end to my stress with this situation!!

Ben.. Thank you, thank you, thank you. After MONTHS of back & forth, calls, emails by using the number you listed, I finally got my piece of crap HP printer problem resolved. You know they used to produce excellent products. Had great customer service. Somewhere along the line, they dropped the ball big time! PensacolaGal

I bought a twelve hundred dollar touch screen desk top and could not load my c5180 hp all in one printer. I called and they charged me thirty nine dollars to install it but it did not install all of it. I called back the next day to get them to correct it and they wanted to charge me another thirty nine dollars to correct it. Both items are hp and cost abought fifteen hundred dollars. my scanner still don't work.

I own a HP processor purchased about two years ago. However, I was experiencing a problem and contacted my Internet Provider. After my Internet Provider fixed it they suggested I contact HP pertaining to the problem. So I contacted the Help and Support, Technical Support number listed on HP home page loaded on my pc when I purchased it. After taking all my information he told me it would be $99 to help me. I declined the "support." His accent was so bad I had trouble understanding him and wondered why he didn't tell me about the fee in the first place. Since then I have had telephone scramers attempting to obtain money from me and the voice sounds suspitiously like the person representing you I had talked with the day before. Since then I have had multiple problems with my computer and 24 error alerts from my security sysem and I have had Microsoft request and error report -- which I sent. I don't know what country you moved your help and support to but you might want to rethink doing business with them because you have lost a customer of long standing unless you can prove that your tech had nothing to do with my current problems.

I have a HP2845se that's not even 1 year old. A month ago, the power cord caught on FIRE out of nowhere, and burned a hole in my pants and made a welt on my leg. If I wasn't at home when this happened, my entire house more than likely would have burned down - dogs killed - lives destroyed.

I called the number you listed and spoke to nothing but rude people. Angie, Rochelle, Kathy, every day a new person with no solution for me other than to "wait" for someone in Safety to call me. I even asked another rep there, named Yun Sil, to speak to a manager. She said someone would call me back. No one did.

Someone from safety finally called me back and sent me a return envelope to send the power adapter back. but that was over a week ago. Now they won't return my emails, and I haven't heard anything back from anybody.

I can not recommend that you AVOID HP strongly enough. Not only is their customer "service" the worst I've ever dealt with, but their products are hazardous. I urge everybody to unplug your P.O.S. made in China laptop power cords when you're not home.

I have a touchsmart computer which I bought last year in July, over 6 weeks ago I could not switch it on so rang the number provided to speak to someone after around twenty minutes of trying to get it sorted the techie tells me it is the motherboard and arranges for it to be picked up. Fine the first driver tells me the box he has isn't big enough! so I phone once again to have it collected the next day the lady on the phone shouted at me as if it was my fault it was the wrong box after all they had the model details! the next day the driver calls this time with a cardboard box and asks my husband for sellotape for the box, he then tapes the box up gets my husband to sign for it then picks up the box and guess what? the computer fell out the bottom and was quite badly damaged! my husband rang the carriers to tell them what had happened and I mailed them to ensure they were all made aware of this, I also rang the number for HP and explained to the person at the call centre. I was told it would take 5 to 10 days to repair. I have since made several calls it is now 6 weeks later and still they say they are waiting for a part! I am now asking for a new machine as I was not responsible for the damage I rang customer services to speak to a young lady who assured me she would ring me the next day to let me know what was happening but no luck! what the hell happened to customer care? The courier service acknowledged the damage so surely I am entitled to a new replacement? and certainly for some compensation as I am now paying for a service(my broadband) which I can't get! my son has lent me his old laptop to enable me to pick up my mails as I need it for my job! I wish someone had told me there would be so many problems then I would have gone elsewhere!

To whom it may concern; I will tell you up front, I would love to buy a HP computer if they were more inline with their prices, as with other brands of computers. Are you trying price yourselfs out of the market. hope not, because, I really like your products. Please get more down to earth with the other brands. Sincerely; James D Norman