Hasbro Casts Spell Of Greater Invisibility Over D&D Cancellation Page
You can't cancel your annual membership agreement with Hasbro's "D&D Insider"—at least not easily, and not at all for some frustrated users. Company admins keep giving out ridiculous instructions on the user forums, but those posts are followed by customers saying all they get are error messages, no matter what browser/OS combo they try. To make matters worse, their customer service department was closed over the holidays, so nobody was answering the phone numbers they listed. This is the kind of runaround we expect from scammers like the Acai resellers, not a national toy company.
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(Thanks to Chris!)
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Semi-ironically, Chris posted to links to Gleemax, a service that Hasbro is giving up on because nobody wanted it, either.
For those of you who don't play D&D...
Why are you reading this thread?
Just kidding. I meant to say, for those of you who don't play D&D, the "annual membership" is for "Dungeons & Dragons Insider," (DDI) part of a 3-pronged intitative to get D&D players using Hasbro-operated online services:
First, they tried creating a social network (Gleemax) that was substandard by any definition of social network. That's already shut down.
Second, they took two print magazines (Dragon and Dungeon) online-only and merged them into DDI.
Third, they announced an online "virtual tabletop" for networked D&D-playing. That doesn't work yet.
So basically, this article is people complaining that Hasbro won't let them cancel their subscriptions to 2 online magazines.
Yep, that's Hasbro's big new revenue model: Online magazines for a hobby dominated by teenage boys.
When all this was announced at Gen Con last year, I told another player "I look forward to reading the Wall Street Journal on 'How Hasbro Killed Dungeons & Dragons" (which seemed to visibly started the Hasbro employee at the table with us).
Anyway, this is exactly the kind of runaround one should expect from Hasbro. They spent two years claiming they weren't working on a Fourth Edition of the D&D rules, then announced they had been working on a the major game show, instantly killing the sales of third-party products designed to be compatible with the Third Edition. In one swoop, they screwed with their customers and their semi-competitors.
I just got back from a game this evening, actually, and I'm 37. :)
THe business with the online business for D&D is idiotic. I can't even believe the incompetency involved. They have no proven track record with any electronic product, and building something like this is not a novice activity. Just crazy.
Heeey, teenage girls (*cough* me *cough*) play it too!
And we're not anti-social by any definition! Haha.
But yeah, Hasbro/WoTC started this mess when they decided they cared more about the $$ they could make from the game than they did about the fan base behind it. They started overcharging for everything, making everything more dependent on rule books you didn't have yet (and in the process killing the imagination element that makes the game so special to begin with), comes up with ridiculous schemes for money making (like Gleemax and D&DI), adds an MMORPG (with graphics) version of the game (again, destroying the imagination element that was the reason it's still around)... I could go on. But I've made my point. They ruined the latest (4th edition) version of D&D with dependency on multiple (non-core) rule books, all of which are way overpriced, and removed what we used to consider classes and elements that are at the heart of the game. Our group has boycotted D&D 4e (and possibly future editions) until this mess is fixed, if it ever will be before the D&D department closes its doors forever...
I'm female and I used to play D&D - I don't have time now (19 and in college) and there's no one around to play...
I stick to Baldur's Gate now for my D&D fix.
@mbuna: The same reason people stop watching shows halfway through the season, or stop reading a book series, or not buy a game's sequel, etc. First impressions mean a lot, if the first 6 issues are a fair representation of the future issues, you should have the right to save your money if you don't want to buy more of them.
@BLANDspace: Sorry if your group turned out that way, but it's never been the case for as long as I've been playing tabletop RPGs. Contrary to the myth, D&D isn't a refuge for social outcasts... nor will you become one if you play.
@Michael Bauser: The set of online tools and other benefits that were supposed to come with D&D Insider has an even more robust history, and I'm sure you're aware of that. But for anyone else curious....
The set of tools that was supposed to be available at the time 4th Edition launched included a character builder, character visualizer, dungeon builder, online game table and online magazines. Of all these utilities, only one was actually ready at launch: the magazines, and that's only because they were already doing it. This many months later, and only the character builder has been released, which makes Hasbro's runaround especially nefarious, because people have every reason to cancel their account, given this track record.
@mbuna: Because part of the annual subscription was supposed to include access to a program (the online tabletop) that isn't even available yet, but that Hasbro had no problem lying about and saying it would be available from the start.
@jennieblue22: The best thing for the game would be if WOTC/Hasbro dumped it and sold it. Many smaller RPGs survived cancellation by being scooped up by smaller companies.
Plus, it's not like you really need new products to play this game. Some people out there are still using the rules from 1974.
Ebay and second-hand bookstores are your friend.
@Michael Bauser: There is an easy way for these users to cancel their subscriptions: cancel the charge and get a new card. If Hasbro isn't delivering services as promised, then the CC companies will cooperate.
@BLANDspace: I would really like to hear about a time when D&D players were NOT weird. I mean, seriously. Was there some brief flash of normalcy that struck the hobby in 1998 and I wasn't paying attention, or what?
@BLANDspace: My experience agrees with yours. I'm glad 17-A's experience was better, but everyone I knew who was sane and had a real life quit gaming years - um...decades - ago, and all for the same reason. Those that continued gaming became pretty darn scary over the years. I miss DMing, but I don't miss the informal psychological- and life-counseling sessions that arose outside of the game. I cared that these young men and women were troubled (and used the game as an escape or substitute for a real life), but after a while the interpersonal drama it was creating in my own real life was just too much, so I quit gaming. When WoW came out, I thought about participating, but the first few players I met were cut from the same odd cloth, so I just didn't. Same with Second Life. So it's not just tabletop games that are magnets for the disaffected, it's RPG in general. Sad.
I still play D&D and I'm a 26 year old female. Tonight is actually D&D night (though, I can't go 'cause I'm not feeling well).
I didn't start until 4E so I don't really know what it was like beforehand, but it does seem like Hasbro has dropped the ball here. I have much love for WOTC, though, thanks to Magic, The Gathering.
@jennieblue22: Uh, it's a new edition. And I don't see how there's a dependency on supplements. If anything 3rd ed. had that problem, but so far there's no real advantage to be gained by taking anything over something in the core books.
@17-A: Y'know if these things were essential to playing the game, then yeah I'd be pissed. But they're not, and I've been running 4e games with two groups since it came out, and we've been having fun. If anything maybe it's a good thing their online play client isn't up, and that's 'cause people have to play with real people, not online like some people insinuate 4e has made D&D into.
@lincolnparadox: But they never really promised it. More than that for the first 5 months the service was free. Granted the only thing available were the two magazines, but getting all that supplemental stuff for free was great. And those issues are still available for free. After the first major feature came out in November, then they started charging subscription fees. So it's not like thousands of players paid for this subscription, but didn't get what they should have. WotC explicitly stated certain things aren't ready yet, yes they should have been, no we're not gonna make you pay for something that isn't ready.
More than that, once other really big features come out the subscription price goes up, but those of us who already got a subscription will get everything despite the fact the price we paid only really covered what we have now. So even if those newer things don't come out we only really paid for what amounts to two magazine subscriptions and some character builder.
I don't the fixation with rules and the editions.
I used to play D&D in the '80s (high school and college), back when it was AD&D. I understand the allure of more classes, but once they added the Barbarian and Cavalier that was enough for me...
Make your own rules, your own dungeons and be done with. This migration to the 4th edition Rule Set really just preempts table-top playing anyways. Yeh, if I want my character to be seamless on the computer, I'll play computer-based D&D.
And also, anyone who does play or ever did play D&D is a social misfit by definition of the general populace. Ask yourself, big business is decided over golf not D&D. Maybe we'd all be in a better place if our CEOs did play D&D and did also schooze that way!
But misfits we are, otherwise everyone would be playing.
As a an avid D&D player, a Hasbro stockholder, a producer on several D&D movies, and a past writer for D&D product, I find it interesting that someone would claim that business doesn't happen over D&D games. I was present when Transformers was licensed into a movie that did over a billion dollars in worldwide business - and that happened at a D&D game. I was also present when the Dragonlance novel series was commisisoned for an animated Paramount film - and that happened at a D&D game. I also watched the Sci-Fi channel commission the Battlestar Galctica Mini-Series at a D&D game.
There are several regular games of Dungeons & Dragons in hollywood that involve high powered agents, actors, and producers at which business is done.
Additionally, to claim that the primary audience for D&D is teenagers is incorrect. The average D&D player is now over 24 (studies show that teenagers play trading card games and then graduate to video games) and wants to spend more on his (statistcally) hobby - which is the primary reason the cost of the core books went up. Ironically the excuse given in that meeting was that people want to spend more on their hobbies and that D&D was cheap comapred to golf.
@lincolnparadox: I'm one of those who uses the 1974 rules, after spending scads of time using the 1st Edition AD&D rule set. As for Hasbro, signs of the current troubles began all the way back in 1999. Prior to the introduction of d20 Fantasy (aka 3d Edition) gamers were given surveys to fill out, explaining what they felt the game needed or didn't need. Hasbro ignored those surveys and ended up alienating a substantial portion of the Dungeons & Dragons fanbase in the process.
There are options though for those who don't want the current bastardization of the Dungeons & Dragons game rules and/or are otherwise fed up with Hasbro. For those who liked the 3d Edition rules, check out Paizo's Pathfinder RPG at http://paizo.com/pathfinder/pathfinderRPG . For those wanting that 1st Edition feel while playing with modern rules, check out http://www.trolllord.com .
I taught myself to play the game in High School under 2nd ed. rules, and though I never was able to get much of a group together, I still love the sense of community it brought me. I was very lonely growing up, and moved too often to have any constant friends. D&D gave me a sense of belonging and acceptance that I needed to feel like I was worth something, and I have remained faithful to Gary's game all these years. I currently play EverQuest 2,
but every now and then I dust off my Screen, polish my Dice, and raise a tankard to the best game of them all.
@radiochief: What? No. 4th edition is a simplification to be sure, but in a good way. You need a lot of the changes put forth from 2nd to third to make the game more interesting (adding Barbarian was bad? And Cavalier was not a class in 3e, unless that was in some expansion book). Likewise, the shift from 3rd to 4th got rid of a lot of the extraneous bullcrap, and made the game a lot easier/more fun to play.
@Michael Bauser: Come on, Hasbro is merely devaluing D&D so that some great small company can buy it. (Think early Wizards of the Coast.)
I played AD&D back in the 80's. We got out of it just about the time that the 2nd edition rules came out. Much like Squad Leader--played Avalon Hill games, too--the more the revise and add rules, the worse things become.
D&D Online? Isn't the whole point getting three pizzas on sale, a bunch of Mountain Dew, five of your geeky friends and staying up for 2 days to finish the adventure? It isn't D&D if it doesn't take place in a basement den with wood paneling!
I miss it, and those times.
@mythago: For those not paying attention, the D&D crowd of the 1970s/1980s were often/usually the same people that were into computers. These are the sorts of people who took imagination into business and into entertainment. Many of the more popular entertainments and industries wouldn't exist without such people.
@ShrilekhaZeiram: For those that want some balanced 3.5 rules (no wizard nerfs, no monster changes, just some melee upscaling), look up Frank and K.
I'm 36 and still play tabletop roleplaying games. Not sure about your own experiences, but there are socially malformed weirdos in just about any kind of organized hobby. Look at football nuts, for instance. There's a guy down the street from me who painted his house in his team's colors. The only reason that more people don't think that he's a raving lunatic is that most people in my area like football and so it's somewhat normalized. RPGs are a niche hobby, and thus exposed to more ridicule.
I'm a public relations guy and the other players in my group include bank VPs, federal law enforcement agents, government archivists and more. They're normal folks, and not crippled emotionally or socially in any sort of way...or at least no more than most people.
Back to the topic at hand, this 4th edition of D&D has major problems, and the online support (or lack of) is only one small part of it. I suspect that this may be the last official edition of D&D we'll see. At least from Hasbro, anyway. I recommend that fans either stick with the older versions, check into some of the free retro versions online like "Swords & Wizardry" or "Labyrinth Lord" or just migrate to another game system altogether. My disaffection with D&D 4th ed got me to pick up GURPS, and we've loved it.
I started playing D&D in 1974 with the little pamphlets in the white box you mail-ordered from TSR in Lake Geneva. We liked first edition AD&D, with the fancy hardcovers. When second edition came out, and your 20th level Archmage got his lightning bolts limited to 10 dice, we rejected it.
Everyone's grown old in our group, with kids, and in one case, a grand-kid on the way. We're still using those old first edition books, tattered and glued back together on the spines.
For newbies, they borrow books, buy 'em on Ebay, or there's pirated pdfs...
For character sheets, I thought everybody had graduated to Word or Excel?
@johnfrank: Dude, please don't blame the Transformers movie on D&D. You're going to make people hate D&D.
The price of the books went up because game rs wanted to spend more money? That might be the craziest thing I've ever read on Consumerist. Citation, please.
Wizards is a complete disaster internally. I personally know people that worked there and heard, on a regular basis, what a disaster it was. Not only was there a mass exit by most of their talent, but that was recently followed up by a layoff.
Hasbro treats WotC as a stepchild thats kept in the closet and its really ran as 2 seperate companies. There is no way, in its current state, that Wizards will ever produce anything of quality and are more likely doing everything they can to delay the inevitable.
i was at GenCon 2 years ago when they announced D&D 4th Ed. i was pissed. i questioned the mindless idiots around me as to why they were clapping, because they were happy about 4th ed. or because they were expected to clap. i quickly told them, i tried to be loud about it, how hasbro was goning to do this to us everytime D&D merchandise sales hit a certain low, and how hasbro happily let us buy new stuff for 2 days at the Con knowing that it would soon be obsolete. i was happy when they had a question-and-answer session. i quickly asked if they were goin to put out a new edition everytime sales hit certain lows and if the new addition would be at all compatible with 3.5ed. the guy ignored my first question but did say that it would not be at all compatible with 3.5ed. there are still people who play original D&D, AD&D, 3rd ed. 3.5ed. its a chioce and new material is always available for all editions as other companies, and the internet, makes it readily available. to the ignorant-by-choice people who stereotype D&D players, try to relax a bit, open your mind, and maybe you will stop being such a loser. 4th ed. had dumbed down D&D alot, making it easier for more people to play, people with less imagination for example. but as always D&D players come from all walks of life, all nationalities, and knows no boundries. for example, the group i play in has 5 guys, one gal, a doctor, an electrician, a parks dept. employee, collections supervisor, a guy who hardly ever keeps any job for more than a week(when he actually has a job,) and a computer builder/repairman. there will always be people who are not working on their self-image problems and need to put others down to make themselves feel better, and D&D players have long been made fun of by those people. the people i game with know we're made fun off, we know what kind of people do it, and we're ok with that.























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