—>Once you get one piece of executive or escalated contact info, you can Google it to uncover more pieces of info. The phone numbers and/or email addresses you've got have a good chance of showing up in other people's blogs and message board posts complaining about the same company. For example,

I googled this HP number I found in our comments, and got a whole bunch of results for other case managers, VP email addresses, and, eventually, the direct line to HP executive customer service, which I ended up posting.

A useful tool to use to expand the scope of your escalation attempts, or uncover more addresses to add to your EECB.

(Photo: zenera)