ALDO Refunds My Sunglass Money
A few weeks ago I wrote a peeved post about how I was mad that ALDO wasn't refunding my money after sending me the wrong pair of sunglasses, broken. Instead, they seemed to be giving a sucker's prize of only free shipping. My finger was quivering on the chargeback button, I said. But thanks to a few of your comments, I realized that while their wording was unclear about what the next action was supposed to be, ALDO had approved my return, I just needed to either ship it back to them or take it into a store. I did the latter, and they processed my refund promptly. Hooray.
PREVIOUSLY: ALDO: Sorry For Sending Wrong, Broken Sunglasses, Here's Free Shipping (But No Refund)
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Comments:
They sent me the wrong, broken sunglasses too! I took them back to the store and got all the money back, no problems.
@unobservant: They never replied back. Only by reading people's comments and then reading their return policy on their website more carefully could I figure it out.
Wow, all I gotta say is that if that fine print could confuse Ben Popken, the pundit of all consumer pundits, it must have been some mighty crazy fine print!
That photo represents all the people who received broken sunglasses, and now realize the fine print meant they could get a refund.
Maybe next time you should voice your concern directly to the big boss [www.aldobensadoun.com] or just let him know that you are a contributor to the Consumerist...
I ordered the same shoes in 2 sizes as they can come up a bit small and shipped the shoes back on 17th November - they have verified the return was received and apparantly processed my refund on 3rd December and said it would take up to 2 weeks to show up on my card (they verified the last 4 digits of my card)- this was all by email I have yet to receive the refund 5 weeks later. The latest 12th jan is that customer services said a cheque was issued on 4th December for the refund as this is the usual refund method but that has not been received either. I am going to ask my credit card to dispute the payment with them and sendf copies of my emails correspondence as I don't know what else to do??!!!
It would have been nice if they had ended the message with "You just need to either ship it back to us or take it into a store." How would you have known otherwise? Did they reply back to you?