Verizon Calls Customer to Inform Them They are Paying Too Much… Wait, What?

Ladies and Gentlemen, we have Entered Bizarro world. Reader Ben was contacted by a Verizon CSR to inform him that he was paying too much money. Full reader tip after the jump.

About 30 minutes later, another call. This time it was from Rosanne. I am pretty sure that was her real name too. I was talking to somebody in Verizon’s customer service department whom is apparently tasked with reviewing new accounts and making sure everything is okay (kudos to you for having QA/QC on your plans Verizon!). She asks if my phone is for corporate use. “No”. But you have a corporate plan. “Yes I know, it is for the discount program at work”.

It turns out that she wanted to save me money, and she did to the tune of $40 per month! Basically for somebody who is not a corporate user, doesn’t need to get email from an exchange server or have access to the intranet at work, the $45 per month Blackberry plan (hence forth, VZW BES) was not required. Instead, I should have the $30 per month plan (hence forth, VZW BIS). Now, the VZW BES is labeled on Verizon’s website as “Unlimited Data” while the BIS is just “Internet and Email”. I confirmed with the CSR at least 3, maybe 4 times that both plans included unlimited data (that is, until I suck down 5 gigs worth to my Storm!). She told me that they were (she did go and confirm some things either with a supervisor or the computer, and I was on hold for the 2 or 3 instances for no more than 45 seconds).

So BAM, right there switching the Blackberry plans saves me $30 a month over both lines with zero change in services I am actually going to be using. I am not paying for things I won’t use now. This is awesome. Further more the CSR decides to check our minutes usage. We have a 700 minute share plan at this point, the smallest / cheapest they offer. We barely use 300-350 total peak minutes between the two of us on a busy month. Turns out, there is an unadvertised “loyalty” plan that is used for “loyal customers” (and probably also for those threatening to leave VZW) that is a share plan of 550 minutes and is $10 per month less. As a bonus we were given 500 additional minutes that is a “reserve” of sorts. If we do go over rather than getting billed the minutes come out of that reserve first. Cool eh?

So after 14 minutes and 3 seconds on the call, I am not saving $40 per month. How cool is that?

Me am not Alex! Me hate that Verizon did wrong thing! Me do not want you to discuss further in the comments. Hello!